Question about SanDisk Sansa e260 MP3 Player

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Sansa e260 refresh database message

I tried to turn on my mp3 the other day and the "refresh database" message came up. Then it acted like it was going to go back to normal and then the light on the spinning wheel stayed on and I was left with a grey screen. I can't figure out what to do. I have it in recovery mode but am a little unclear what to do next.

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  • squalicum Nov 11, 2007

    When I connect the e260 to my computer windows tell me the
    unit has 4 Gig of space and have only used up about two Gig of space. Yet when
    I try and add more songs the e260 reports the drive is full. The available memory
    from the Info page of the player reports it has 4 Gig of memory. The e260 is
    reporting double the information stored on the drive. The only thing I can
    think of is part of the RAM is corrupted of not installed on the player. I was
    able to completely fill the external 2 Gig ram chip up with out a problem.

  • pissedoff1 Mar 16, 2008

    I was syncing playlists and now it is stuck on refreshing database. It wont do anything

  • Tvlman Apr 07, 2008

    when i turn on my sansa e260 i get the message "refreshing database" and it goes into some kind of screen. Then it appears normal but starts with the message again when I turn it back on. When I plug it into my computer nothing comes up. But when I look at Sansa disc F on my computer there is no music there yet I can play music now and then.

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Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Posted on Sep 21, 2007

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Refresh database


I think that there is viruses on it. Try to scan it and see what happened.

Feb 24, 2010 | SanDisk Sansa e260 MP3 Player

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Make sure USB mode is MTP....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated

Push the power button in until it turns off then proceed with the above

Apr 11, 2009 | SanDisk Sansa e260 MP3 Player

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Apparently there is a known problem with older firmware with some MP3 files having info in the ID part of the file that makes the player go crazy. So update your firmware or listen to different music :-)

"Bugs Fixed: Stability· Hanging at Refresh Database with certain ID3 tag genres."

This info from page below. Also shows you how to update to latest firmware which may fix your problem

http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=10357

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Sandisk sansa e260 refresh database error


is there a reset butten somewhere on it well if it is then get a paper clip and un bend it a press rest and then turn on your sandisk sansae260 and see what it say and maybe that will sovle your problem Have a great happy fun day

Jul 20, 2008 | SanDisk Sansa e260 MP3 Player

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SANSA e260 will no longer get further than 25% of refresh database & freezes


I would recommend that you update the firmware on the device..Once the firmware is updated you shouldnt have that problem anymore..I hope that helps
Please rate accordingly
Thank you
COmputerrep

Mar 17, 2008 | SanDisk Sansa e260 MP3 Player

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how do you put on recovery mode?

Dec 01, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

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download some firmwire from http://sandisk.com/Retail/Default.aspx?CatID=1376

Aug 15, 2007 | SanDisk Sansa e260 MP3 Player

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Try uninstalling and reinstalling your windows media player software. If you have a card inserted on your player it would normally do that refresh database. If not try updating the firmware of the player.

Jul 08, 2007 | SanDisk Sansa e260 MP3 Player

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