Question about SanDisk Sansa e260 MP3 Player

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Sansa e260 refresh database message

I tried to turn on my mp3 the other day and the "refresh database" message came up. Then it acted like it was going to go back to normal and then the light on the spinning wheel stayed on and I was left with a grey screen. I can't figure out what to do. I have it in recovery mode but am a little unclear what to do next.

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Re: sansa e260 refresh database message

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Posted on Sep 21, 2007

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I think that there is viruses on it. Try to scan it and see what happened.

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Push the power button in until it turns off then proceed with the above

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Apparently there is a known problem with older firmware with some MP3 files having info in the ID part of the file that makes the player go crazy. So update your firmware or listen to different music :-)

"Bugs Fixed: Stability· Hanging at Refresh Database with certain ID3 tag genres."

This info from page below. Also shows you how to update to latest firmware which may fix your problem

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is there a reset butten somewhere on it well if it is then get a paper clip and un bend it a press rest and then turn on your sandisk sansae260 and see what it say and maybe that will sovle your problem Have a great happy fun day

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I would recommend that you update the firmware on the device..Once the firmware is updated you shouldnt have that problem anymore..I hope that helps
Please rate accordingly
Thank you

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how do you put on recovery mode?

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