Question about Brother HL-4070CDW Printer

3 Answers

Brother 4070 Printer will not recognize new toner cartridge

Our Brother 4070 printer continues to show the error message that the black toner cartridge is at the end of its life. We replaced the cartridge twice with new (not refilled) cartridges, put black tape over what I thought might be a sensor window/hole, and reinstalled the printer. Nothing worked.

Help!

Posted by on

  • marthafindsh Apr 20, 2009

    My question had nothing to do with labels being stuck in the printer. My question is how do I get the printer to stop showing the "End of Life" message when the black toner cartridge has been replaced with a completely new cartridge? I replaced it TWICE with new (not refilled) cartridges, but it still refuses to print, showing only the red screen on the menu box, saying that the cartidge was at end of life, had run out of toner.

    How do I get it to print again!

  • marthafindsh Apr 21, 2009

    We put tape over the sensor windows, and that did not help. We looked for the white switch inside the printer, and we cannot find one, at all. Are you referring to a 4070CDW printer??????

×

Ad

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 8,619 Answers

Hi

Just cover the eyes (on both sides) that you can see in the bottom of the machine after removing the imaging cartrige with a small piece of electrical tape.

With printer switched on push the switch which is located inside the upper left side of printer (it is a small white switch) and then release it. 


Also try resetting the gear, take the cartridge out. On the gear side take off 2 screws, the black gear on top right side, with a small spring underneath. Just take it off and reset it (rotate clockwise) so it is not at the stopping point.

Please do accept this solution and revert for further assistance.

Thanks
Rylee

Posted on Apr 20, 2009

  • Rylee Smith
    Rylee Smith Apr 21, 2009

    Hi



    Did you choose replace ink by pressing the ink managment button?

    Also tell me if you can see any error number displayed on your printer.



    The white switch is located on the upper left corner in 4070 series. However this button doesn't affect the functioning of the cartridge much. Have you tried resetting the gear. Take the cartridge out and on the gear side take off 2 screws, the black gear on top right side, with a small spring underneath. Just take it off and reset it (rotate clockwise) so it is not at the stopping point.


    Remove the cartridge fromm the printer and unplug your printer and then plug it back after 2 min.s and when it asks for cartridge then insert the toner cartridge in it. And then again take the cartridge out while the printer is on, close the cover, reopen the cover, reinstall the cartridge and again close the cover will reset the machine to recognize the new, full cartridge.



    The easiest way to reset it is to



    1) open the printer.

    2) remove the offending cartridge.

    3) shut off the printer while leaving the printer lid open.

    4) reinstall the ink cartridge when prompted on the display.

    5) shut the cover.

    6) input the code number for "yes, cartridge replaced" when prompted. The ink level will be reset to full and the printer will self clean.



    And, if that doesn't help then go through the menu of the printer and do a "factory reset".


    Please do accept this solution and revert for further assistance.



    Thanks
    Rylee

  • Rylee Smith
    Rylee Smith Apr 21, 2009

    Please see these links for more detailed information for replacing the Toner cartridge---



    Brother 4070cdw toner cartridge installation



    Brother 4070cdw toner cartridge installation instructions



    Please perfrom the steps in the links above to replace the toner cartridge correctly.



    Please do accept this solution and revert for further assistance.

    Thanks
    Rylee

×

Ad
  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

3) shut off the printer while leaving the printer lid open.
4) reinstall the ink cartridge when prompted on the display.



Um, you could be waiting a very long time for the display to prompt you with the printer turned off. Perhaps there needs to be a step 3a) turn printer on ?

Posted on Jun 12, 2012

Ad
  • Level 1:

    An expert who has achieved level 1.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Contributor
  • 854 Answers

Hello marthafindsh,

try this link

http://welcome.solutions.brother.com/BSC/public/eu/gb/en/faq/faq/000000/002500/000055/faq002555_000.html?reg=eu&c=gb&lang=en&prod=hl4070cdw_all

please don't hesitate to email back if you have additional querries..

Posted on Apr 20, 2009

  • redhaze89
    redhaze89 Apr 20, 2009

    correction to the link


    http://welcome.solutions.brother.com/BSC...

  • redhaze89
    redhaze89 Apr 20, 2009

    try this :

    Brother 4070






×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I HAVE REPLACED TONER WITH THE CORRECT BROTHER TONER CARRTRIDGE AND THE MACHINE KEEPS TELLING ME TONER ERROR AND REINSTALL DRUM UNIT..HELP


Hi there,

Below are instructions that I have found from the internet. Hope that they will help.

  • Open the front cover of the printer.
  • Hold down the Go button for 4 seconds until all the LEDs light up. Then release the Go button
  • Remove the drum unit and toner cartridge assembly.
  • Replace the drum unit and toner cartridge assembly back into the printer.
  • Close the front cover of the printer
  • Your drum unit should now be reset
  • MFC / DCP PRINTER SERIES

    1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
    2.Replace the drum unit and toner cartridge into printer.
    3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
    4.To clear this error message, you need to reset the drum counter as instructed below.
    5.Make sure that the machine is turned on.

    For MFC users: To confirm you are installing a new drum, press 1. For DCP users To confirm you are installing a new drum, press the Up Arrow key

    7.When the LCD shows Accepted, close the front cover.
    8.Your drum is now reset.

    Resetting the drum unit will not improve print quality. It only resets your drum and allows you to continue to print. You decide when to replace the drum unit not the manufacturer!

Feb 24, 2015 | Brother MFC-8860DN Printer

1 Answer

Cannot reset toner counter for Brother MFC-9140CDN printer


You can reset the toner cartridges via the printer's menu.

  • if an error message appears on the LCD display, press the Cancel (X) button to show the main menu.
  • Press the Fax button to make the numeric keypad visible. Then, locate and only locate the Asterisk (Star) button on the numeric keypad. It is important to remember its location as it will not be lit up later when needed.
  • Press the Home button to return to the main menu.
  • Open the front cover of the printer (to access cartridges).
  • With the front cover open, press and hold the unlit Asterisk (Star) button for 5 seconds.
  • The reset menu will now appear on the LCD display.
  • Scroll through the menu to select a color and yield to reset.
  • The LCD will read "Accepted" once the reset is complete.


http://www.zinetic.co.uk/brother_mfc_9140cdn_toner_refill_kit-news.aspx

Oct 26, 2013 | Brother MFC Office Equipment & Supplies

1 Answer

BROTHER DCP7055 PRINTER SHOWS REPLACE TONER EROR


When replacing the toner cartridge, you MUST install a brand new, unused genuine Brother toner cartridge in order to reset the toner status. Swapping toner cartridges from one machine to another or installing a partially used toner cartridge may cause this problem. Brother machines control their image quality for the most suitable print quality by monitoring toner consumption. If you install a partially used toner cartridge, your Brother machine is unable to recognize toner consumption correctly which will cause this problem. Therefore, when you replace the toner cartridge, please use a brand new toner cartridge, not a partially used toner cartridge from another machine.

Jul 26, 2012 | Brother Office Equipment & Supplies

1 Answer

Error message "put the black toner cartridge back in"


I got this same error message on a newly acquired Brother DCP-7040 that I purchased used off of ebay.

As I was troubleshooting this unit (that I bought untested off of ebay - hey gambling has paid off handsomely for me many times before!), this error message kept popping up.

I checked the COUNTERS (page & Drum life) and found out that the DRUM had 0% life left. BUT, the reason it showed ZERO was because this unit did not have any drum! The toner cartridge (TN-360) needs to sit WITHIN the drum (DR-360) on this DCP-7040 unit, as well as in models DCP-7030, MFC-7340, MFC-7345C, and MFC-7440N.

So perhaps some of these "put the black toner cartridge back in" problems could be related to the DRUM (or lack thereof). A possible tipoff (since the toner cartridge actually does slide into the unit much like other units that do not use Brother's DRUM carrier) seems to be the relative ease with which the toner cartridge slides into the DCP-7040 and really doesn't seem to "lock" into position real firmly.

DCP-7040 USER GUIDES: http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&type2=-1&prod=dcp7040_us_as&c=us&lang=en&flang=all

Apr 23, 2012 | Brother MFC-7340 All-In-One Laser Printer

1 Answer

Black line on right side of paper everytime I print brother 4070


I think you hav low or bat toner cartridge or dirty feed rollers. If a replacement cartridge doen not fix your problem then your printer needs cleaning/servicing.

Aug 10, 2011 | Brother HL-4070CDW Printer

1 Answer

Toner light is on on Brother HL-2170 Laser Printer and the computer is not recognizing a print task. Can you help me fix this problem? Also, I just replaced toner a couple weeks ago.


Description of Problem 100000013553
I just replaced the toner cartridge and the Toner LED is still on, or the status monitor continues to display the message "Toner Life End". What can I do?

Description of Solution 200000017394
@font-face { font-family: Verdana;}@page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.25in 1.0in 1.25in; }P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"}LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"}DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"}A:link { COLOR: blue; TEXT-DECORATION: underline}SPAN.MsoHyperlink { COLOR: blue; TEXT-DECORATION: underline}A:visited { COLOR: purple; TEXT-DECORATION: underline}SPAN.MsoHyperlinkFollowed { COLOR: purple; TEXT-DECORATION: underline}DIV.Section1 { page: Section1} If the Toner LED is still on, or the status monitor continues to display the message "Toner Life End" after installing a new toner cartridge, verify you are using a genuine Brother toner cartridge.

The yield of the TN starter toner cartridge is approx. 1,000 pages.
The yield of the TN330 toner cartridge is approx. 1,500 pages.
The yield of the TN360 toner cartridge is approx. 2,600 pages.
Approximate cartridge yield is declared in accordance with ISO/IEC 19752(Letter/A4).

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

1. Verify you installed a NEW, out of the box, genuine Brother toner cartridge (TN360/TN330).

If a toner cartridge from another machine was installed (even if there?s still toner left in the used cartridge) or a starter toner cartridge (included with the purchase of a machine) was installed, the Toner LED will stay on and the message "Toner Life End" would continue to appear on the display.

2. Verify the toner cartridge is installed correctly by following the steps listed below:

a. Open the front cover by pulling the tabs on the left and right side of the printer towards you.

b. Lift the drum unit slightly and pull it out. Place the drum unit on a piece of disposable paper or cloth to avoid spilling and scattering the toner.

c. Remove the toner cartridge from the drum by holding down the lock lever (blue tab) on the left side of the drum unit and lift the toner out. Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wash it off with cold water.

d. Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge.

e. Place the toner cartridge into the drum (be sure it clicks into place).

f. Clean the primary corona wire inside the drum unit by gently sliding the blue tab on the top of the cartridge from right to left several times. Return the blue tab to the home position before reinstalling the drum unit assembly.

g. Reseat the drum unit into the printer pressing it in securely.

h. Close the front cover making sure it latches on both sides.

If the Toner LED is still on or the status monitor continues to display the message "Toner Life End" the printer will need service.

The printer has a one year limited exchange warranty. If the printer is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:
http://www.brother-usa.com/service/default.aspx

Jul 21, 2010 | Brother HL-2170W Laser Printer

1 Answer

Brother HL-4070 printing out black whole page. Is this drum problem?


Try swapping the black and the magenta (red) cartridge.
This will not damage the printer and you can see if the toner or the drum is defective.

If you get a red page, drum
Black page, toner cartridge

Mar 26, 2010 | Brother HL-4070CDW Printer

1 Answer

I tried replacing the printer toner-I get a message saying "Cartridge error. Put black toner cartridge back in"


Remove the "new" cartridge, and re-insert the "old" cartridge, to see if _only_ the "new" cartridge causes the error.

Otherwise, take the printer to a qualified technician.

Jan 23, 2010 | Brother MFC 7840W Printer

1 Answer

Showing drum error and replace toner low message all the time


Open the cartridge cover
push "option"
and push "00"
wait until the word "accept" then close the cover,
after that should be working perfectly.

May 21, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Toner Error - reinstall drum unit


Hi, This worked for us:

The message "Toner Error" is usually caused by the drum and/or toner
cartridge not being installed properly or if the machine does not
recognize the toner. To clear this message, follow the steps listed
below:

1. Verify you are using Genuine Brother Cartridges. Brother strongly
recommends that you do not refill the toner cartridges provided with
your machine. We also strongly recommend that you continue to use only
Genuine Brother Brand replacement toner cartridges. Use or attempted use
of potentially incompatible tone cartridges in the Brother machine may cause damage to the machine and/or may result in
unsatisfactory print quality. Our warranty coverage does not apply to
any problem that is caused by the use of unauthorized third party toner
and/or cartridges. To protect your investment and obtain premium
performance from the Brother machine, we strongly recommend the use of
Genuine Brother Supplies.

2. Make sure that you are using the correct drum and toner cartridge(s)
for your machine. The part numbers for your model are as follows:
NOTE: Some cartridges can look EXACTLY the same among different models
and will fit the machine even if they are not designed for use in that
model. Verify the part number before using the cartridge(s).

TN550: Toner cartridge (standard)
TN580: Toner cartridge (high yield)
DR520 = Drum unitt.

3. Make sure that the cartridge is not damaged. Remove the toner
cartridge by following the steps listed below:

a. Press the cover release button and then open the front cover.

b. Remove the old drum unit and toner cartridge assembly. Place it on a
drop cloth or disposable paper to avoid scattering toner.
NOTE: Be careful not to spill the toner. If toner gets on your
clothes or hands, wipe or wash it off immediately with cold water.

c. Hold down the blue lock lever on the right and pull the toner
cartridge out of the drum unit.

d. Look at the toner cartridge and see if any parts or pieces appear to
be broken or missing, if so, the cartridge may be defective and should
be replaced.

4. If the toner cartridge is not damaged, reinstall it into the drum
unit. If it was damaged, use a new toner cartridge and reinstall it into
the drum unit.

5. Reset the drum/toner unit into the machine.

6. Close the front cover.

7. If the message "Toner Error' continues to appear on the display
unplug the machine from the wall outlet.

8. Open the front cover and remove the drum and toner assembly.

9. Look inside where the drum was. On the left side wall, look for a
small, black plastic lever/actuator. A flashlight may help see it.

10. Using the palm of your hand, slide it along the left wall in and
out a few times as this may free up the actuator/lever in case it is
stuck. The actuator/lever is spring loaded and needs to move back and
spring forward to operate correctly.

If the lever does not move, spring back or is missing and your machine
is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area or contact Brother Customer Service by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding
holidays. If the machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.

If the lever moves freely and springs back to its original position
continue to Step 11.

11. Reinstall the drum and toner assembly, close the front cover and
plug the machine in.

Apr 10, 2008 | Brother MFC-8860DN All-In-One Laser...

Not finding what you are looking for?
Brother HL-4070CDW Printer Logo

3,408 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Ron Dufek
Ron Dufek

Level 3 Expert

398 Answers

James Cagle
James Cagle

Level 2 Expert

453 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...