Question about Lexmark Inkjet Z517 Photo Printer

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Lexmark Z517 wont print black ink

Hey, i recently installed my friends old 517 onto my compter (only 6-7 months old)and trying to print off a test page noticed that there was no black ink, and anything i printed afterwards would have no black ink whatsoever (a microsoft word document for example comes out blank instead of with text), the ink cartridges are only 4 months old, is it possible that this is just a case of dried up ink or something else (im doubting its dried up ink because i was the first person to use the 4 months old ink cartridge), please help

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  • rmccain Jan 05, 2008

    I have a Z517 and the ink level shows 3/4 way full.It wont print nothing, tried test page and everything, its been about 8 months since I used it.I took the cartridge out and looked it over,some ink got on my fingers, and there is no black cartridge,I hate to buy ink cartridge, cost more than I paid for the printer new! What should I Do! Thanks!

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I have a z600 that i use. If not used for about a month the ink does clog the print nozzles and eventually ink cartridge does dry out. To avoid this even if i dont have to print anything I run a diagnostics test that prints out a nozzle aligment test every two weeks.The great thing about this is that it uses very little ink.You can find this test in your software that was provided by Lexmark. This will keep your nozzles cleaned and you will notice this helps extend the life of your cartridge.

Posted on Sep 21, 2007

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Use the Vista driver in Windows 7. First, check if your system is running on 32-bit or 64-bit operating system. Go to Start menu > right-click on Computer > click on Properties. Take note of the System Type.
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Simply follow the instructions on your computer screen to complete the installation.

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A technique to improve print quality is to try and clean the cartridge nozzles. You may clean the cartridge by following the steps given below:

1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
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The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.

If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:

1. Please open the "Solution center" again and go to the "Maintenance" Tab.
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Next, try this printer self-test by following the steps given below:
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3. While still holding the "Paper Feed" button, press and release the "Power" button. Continue holding the "Paper Feed" button.
4. When the printer starts pulling paper, release the "Paper Feed" button. It should print a test page at this point.
5. Power the printer off, as this test is continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

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If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

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