I replaced the black ink cartridge (which I've done a few times before), did the alignment, etc., but when I tried to make a copy (scan) of a document, the page came out blank. I kept trying, and the photosmart sounded and acted like it was working properly, but pages still came out blank. I left it alone for a couple of days, then tried again. The first page had just a little black ink on it, the second more, and so on. I scanned the document about 10 times, but it still is not printing everything: some entire lines of text are "faded" or the upper parts or lower parts of the entire line is faded and not legible. It's worse at the top of the document, a little better toward the bottom. Your help will be appreciated, please.
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Have you tried setting the color to black cartridge only. You may be printing the black with a combination of colored inks. I occasionally have a similar problem. Sometimes I can get the black to work by taking a paper towel dampened with distilled water and holding it against the cartridge print head until I see black ink coming out. Replace the cartridge and try printing again. If this doesn't work try a new cartridge and run through your Printer Settings, making sure they are all set properly.
This happensregularlyin somemodels when thealignmentofpaper is notdone correctly.If the cartridgedoes not have agood print quality, the scannercan notcorrectly read thealignment andalignmentrepeatedseveral timesuntil you getit right. Checkthe alignmentwith cartridgesin excellent condition.
for this particular printer, there are two slots, one with a green triangle and another with 2 different shapes. The left one is for colour and the right for black ink. First you want to pull the desired cartridge out by putting a finger on both top and bottom and it should literally slide out (if it doesn't first time lift it up slightly first). Save the cartridge for future refill and the cartridge you want to put in you hold the same way and again from the bottom just literally slide it in. You should be able to click it in once it is all the way - this indicates it is in correctly, the printer should now run a test print
The ink cartridges that can be used with this printer are HP92(black), HP93(tricolor), and HP99(photo). You can use other brands that cross over to the HP numbers but they would be the only cartridges you should use for proper operation.
I just got off the HP help line. After changing my black ink cartridge a test page was printing each time I turned the machine on. This is very costly, in both time and ink as the cartridges themselves for this machine hold very little ink. I tried to learn from HP tech how to turn off the test-print while keeping my color cartridge empty. It turns out that you cant do it. HP requires you to keep buying and using cartridges whether you need them or not.If you buy the color ink it will use it up in its testings. And if you dont buy the color cartridge it will use up your black ink by printing the test each time you turn on the printer. The printer was inexpensive sure, but I'm paying for it in wasted ink.