Question about LG VX8300 Cellular Phone

19 Answers

"use genuine battery"

Does that phase mean anything to anyone? i've never had any problems with this phone in the 8 months or so i've had it. but today, i was in the middle of checking my voice mail when the call disconnected and a display came up on the screen that said "Use Genuine Battery" and started a ten second countdown before turning itself off. Now i can't turn it back on without it doin the ten second countdown switch-off again. i've tried taking the phone battery out and putting it back in, but i get the same display when turning it back on.

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  • horse nut Dec 11, 2007

    when i turn my phone on it goes to the genuine battery the counts down from ten

  • elvisboy77 Mar 29, 2008

    I got a new battery when mine did it, the "dot" on the new battery is pink, too???

  • Anonymous Apr 02, 2008

    Yes, I have the same problem! "use genuine battery!!" I have 3 exact phones , 2 are my kids phones, I switched batteries with their phones and it still says that! No water damage here!! And anytime I have to deal with Verizon customer service, they NEVER resolve anything without costing me both arms!! Any real solution? Mac

  • Anonymous Jun 07, 2008

    I am geting the message Use genuine Battery - POWER OFF!



    I also have a pink dot when I take the battery out. I did not expose the phone to any water last night. It was in my purse all night.



    Any solutions? I tried q tip with rubbing alcohol did NOT work.

  • KykAy Jun 10, 2008

    Me and my sister have the same exact phone. My phone had water damage. We tried switching batteries to see if my phone would work and all it said was "use genuine phone battery" and then it counted down to ten and shut off. My sister put her battery back in her phone and i did the same thing.

  • russ7718 Jun 16, 2008

    Mine got rained on. I had the pink dot. Tried new battery, no luck. Tried to connect to direct power (car and wall socket) not an option the way the phone is engineered because the battery is required. Is there a way to bypass the battery to get direct power. I know I will have to buy a new phone, I just want the address book, ring tones, and pictures.

  • norahs722 Jul 27, 2008

    same problem, dropped in the river again, have saved it 3 times previously but this time it looks like this is the end. I have taken it apart and dried in the sun for several hours and still get same message. They want me to get a new phone. Verizon completely rips us off.

  • Anonymous Aug 09, 2008

    so, i lost my phone (env) and i just got a new one yesterday. it worked fine, it wasn't exposed to ANY water whatsoever, and i got the "use genuine battery" right after i finished charging it. the dot in the back of my phone isn't pink at all, and completely white. so i don't know what is going on.

  • matthews_dal Aug 19, 2008

    my phone is doing the same thing it says use genuine battery and then counts down from 10 and shuts itself off and i get it to come back on. whats wrong with it????

  • Anonymous Sep 07, 2008

    wat do you do



  • laxinmk Nov 01, 2008

    unable to turn on phone. when i do, the screen says "use genuine battery."

  • Anonymous Nov 15, 2008

    my phone keeps coming up with the use genuine battery banner

  • Anonymous Dec 21, 2008

    My dad bumped into me and then my phone fell...but afterwards it was working fine then i went to sleep and turned it off and i woke up the next morning and it said use of genuine battery power off in 10.9,etc.i have no idea what to do.My battery isnt wet at all.

  • Anonymous Jan 13, 2009

    phone company is at fault. i am switching from verizon.. this kind of complication should not occur with the amount of money i pay

  • alkbevis Jan 23, 2009

    env 2

  • linne_1993 Jan 24, 2009

    i dropped my phone in water but i dried it compleatly and there is no water in the screen and now wen ever i turn the phone on it says us genuine battery -power off- it worked once for about 5 minutes but then it started doin this

  • Anonymous Feb 20, 2009

    i have an lg dare and it usually randomly turns off but then it turns back on. this is the first time this has happened and it will not turn back on.

  • Anonymous Mar 14, 2009

    My phone has done this 4 times and it always comes back on in a couple of days. It gets annoying though, I don't have water damage. It has to do with the charger, because whenever my phone goes dead and I charge it, it goes to the Genuine Battery-Power Off thing???

  • Anonymous Mar 20, 2009

    my phone is shhowing the same stinking message. its not dropped or anything. i went to the movies and turned it off, i got out tried to put it back on and it wouldn't work. just show the "use genuine battery power off" msg. anyone care to explain y? cuz i feel steryotype blonde here.

  • Anonymous Mar 26, 2009

    im having the same problem and its really annoying me after a bout 100 x of me trying to turn it on it finally works but i wonder why it does it in the first place. does anyone know????????

  • Anonymous Apr 13, 2009

    does the same thing.

  • slipknotjoin Apr 13, 2009

    droped it outside in rain now it does the genuin battery thing!!!!!

  • cjani1 Apr 28, 2009

    I dropped my phone and the back and battery came off. When I put it back together the screen comes on and says "use genuine battery." And it won't turn on all the way. I tried plugging it in to the charger but the screen just stays on.

  • keepers lightning Apr 29, 2009

    Phone got damp - not wet! shows battery message, but battery works in husbands phone despite pink circle. My phone shows a white dot, only pink is in the battery. Tried the white paper and alcohol tricks but not go.

  • Matt Culligan
    Matt Culligan May 27, 2014

    I don't know anything about all those numbers. But I'm getting the same message. What I did for a temporary fix was simply remove the back cover. I took the battery out, put it back in. But I did NOT put the back cover back on. And it works fine. When I put the back cover on, it shows the message again. It makes no sense! But it works! Use this method if it helps, and it can set you up until you get a replacement.

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19 Answers

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I left my phone in the yard and it got rained on (don't ask), and I brought it inside, took the battery out, and let it dry for a day. I reinserted the battery and it worked for a few days until i got the "Use genuine battery" message. I put a small piece of white paper (actually the back of the label of a bottle of Blue Moon) over the moisture indicator, put the battery back in, and everything worked, much to my surprise.

Posted on Jul 21, 2008

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REMOVE THE BATTERY!

*Choice one- Methyl Alcohol

Clean the circuit with Methyl Alcohol

  • Dip a q-tip in the alcohol and squeeze the q-tip.(you want it to be almost dry)
  • Very carefully clean the circuit and allow it to dry, it is important that you clean around the medal to prevent short circuits.

*Choice two- Rubbing Alcohol

Clean the circuit with Rubbing Alcohol
  • Dip a q-tip in the alcohol and squeeze the q-tip.(you want it to be almost dry)
  • Very carefully clean the circuit and allow it to dry, it is important that you clean around the medal to prevent short circuits.
  • Rubbing alcohol has a slower evaporation rate so you need to wipe the area with a clean q-tip after cleaning it with the alcohol.
If this dose not work you need a new phone, good luck.

Posted on Aug 15, 2009

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Ijust fixed my vx8300 lg phone, i removed the moisture indicator on the battery and put a piece of white paper over where the indicator was reinserted battery and the phone came on imediately hope this helps everyone

Posted on Aug 31, 2009

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My phone is an ANCIENT verizon LGVX8300 which just recently started doing this to me. Now I actually know this phone has water damage, amongst many many other types of damage. I work in laboratories so this phone has had anything from gold and lead dust to cyanide and nitric acid spilled on it. Never had one error message until now. First I tried the cleaning with alcohol thing but had no luck. I was going to try another thing but pretty much decided I didn't care enough (this is ancient acid-spilled-on cyanide phone, remember) and just ripped off all the moisture indicator stickers from the phone and battery. Phone worked immediately! Didn't bother with white papers or anything, just took em all off.

So, yeah, I guess now my phone might explode from water damage at any moment. But at least I still get texts!

Posted on Aug 18, 2010

  • sillystring Oct 15, 2010

    Absolutely the best answer here...I don't care if it helps me or not. It was fun to read.

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Mine is doing the same thing. I shut it off to charge it last night and when i went to turn it back on this morning it said "Use Genuine Battery. -POWER OFF-". Then it starts the ten second count down. I'm almost positive that there's no water damage. What else could have cause it.

Posted on Jan 11, 2008

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My phone is brand new and i got it yesterday and its saying "use genuine battery" it is really ticking me off

Posted on Feb 26, 2011

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My phone was doing the same thing i was texting my friend then all of a sudden my phone said USE GENUINE POWER OFF then counted from 10 to 1 and turned off. This wasn't the first time it happened. Usually i just charge it and it comes back on. NOT THIS TIME. I tried putting a little piece of paper on the LG pink paper thing on the battery, but that didnt work either. So i took the battery out looked where the pink piece of paper clips in and saw a white circle. I put a white piece of paper on the white dot(not on battery) but where it clips in on back of phone. I turned my phone on and now it is working perfectly again. Hope my advice helps others.

Posted on Jun 22, 2010

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Well i dont care what you say! mine was not water damaged. I know for a fact it was not so say what you want Kattreenahh.

Posted on Sep 20, 2008

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I took it to a verizon store and they gave me a new one. If it is still under warranty.  If not, then you would pay $50.  This happens when water gets in the phone.  Take your battery off and look at the bottom.  Is the white dot pink? If so, you have water damage!

Posted on Oct 18, 2007

My Phone is the LG VX8300. Mine just started doing the same thing. NO WATER DAMAGE! This thing is nothing but JUNK. who the hell made these things? some slant eyed four eyed freak?

Posted on Dec 29, 2007

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I had same problem,
DO THIS, IT WORKS!!!!!!!!

<object width="425" height="350"> <param name="movie" value="http://www.youtube.com/v/5m-Qmb8dUqk"> </param> <embed src="http://www.youtube.com/v/5m-Qmb8dUqk" type="application/x-shockwave-flash" width="425" height="350"> </embed> </object>

Posted on Jun 12, 2008

  • wadelyons54 Jun 13, 2008

    I dont know why it didnt come up last time. WATCH THIS!

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I have the same problem with my en V2 and i know for a fact it has not ben exposed to water, the indicator is NOT pink or red, and i am very careful with where i take my phone.
but i took the battery out of my dads phone because we have the same phones and it works. so i know its not water damage there are other causes for this problem and its more than likely with the battery.

Posted on Dec 31, 2009

Happened to me so all I did was take a q-tip and dip it in alcohol and cleaned everything and it worked

Posted on May 04, 2008

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I have the same problem with my lg and it said use genuine battery I tried everything so the best choice is to just get a new phone DONT WASTE you time trying to fix it

Posted on Sep 28, 2011

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I pushed the send and end buttons both at same time it worked for a lil bit but then stoped.... So... Ya lol try it

Posted on Apr 09, 2011

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I had the same probelm. i have the lg vx2500 . so i rubbed the bottom of my phone(where you put the charger is) with a q-tip. then i sprayed the air in the bottom of it and when i turned it on it worked. although some buttons are messed up

Posted on Oct 25, 2008

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I had the same problem.. have a friend that works for Verizon..Moisture from it being in a shower or in a place that contains alot of moisture even next to a sink without water running can show the indicator as if it had gotten wet. I just placed a small white sticker of the indicator and it works just fine! Good Luck All!

Posted on Mar 05, 2010

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As much as you want to deny it, your phone is water damaged. accept it and pray your phone is under warrenty.

Posted on Aug 13, 2009

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I have the verizon en-v, if the dot is pink, no matter what you say, it was dropped or exposed to water. the best thing to do is just get a new phone.

Posted on Jun 07, 2008

  • cbuck14 Oct 27, 2010

    Actually, my verizon LG phone did this right out of the box the very first time I turned it on, and it was new, not refurbished, so they could be telling the truth. I took it to the store and got a new battery.

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"use genuine battery"


Sadly it does happen to these phones more often then it should...

The best you can do is either get a new battery from your local dealer(or online) or just clean the contacts really good with a q-tip and rubbing alcohol.

If the phone receives a charge that isn't the rated from it's normal battery it freaks out and says that you're using a poor battery... It's really stupid.

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