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In downloading window updates the modem stopped working.

Checking the query modem test, it says the port that the modem is attached to cannot be opened.

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  • mg74443 Apr 20, 2009

    Actually, the modem crashed. HP is blaming AOL, then they blamed Norton. Sent me a new modem and when downloading updates again, it crashed. Diagnostic test on modem comes back cannot run test or another error, "the port that the modem is attached to cannot be opened. When doing a query modem test, no commands come up.

  • mg74443 Apr 20, 2009

    Wondering if the modem is compatible with Windows Vista. Do not see it listed on the Windows website.

  • brodiebaker May 11, 2010

    You are using a dial-up modem, correct? If so, restart the computer and try again.

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Try disabling the modem then do a pc restart and then enable modem again ,Sometimes works Good Luck John

Posted on Aug 04, 2009

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