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If the cutting blades do not turn when it is running then you have likely boken a plastic gear inside.
You will have to open it up to see which one...then you can contact Royal at 1-800-524-0799 for parts assistance and pricing.
Normally when you hear noises that repeat it is an indication that a gear or gears are damaged...open the machine up and check...for parts assistance and pricing call Royal at 1-800-524-0799.
If its dead and you have no lights-no power...have you checked the waste bin is inserted fully???
You may need parts..contact Royal at 1-800-524-0799 for assistance.
UNPLUG THE MACHINE FIRST.!!!
Then try cleaning the glass eyes in the middle where you insert the paper...a soft cloth will do the trick...UNPLUG IT FIRST.!!
Prob could be the "eyes" in the middle where you put the paper in. They just might need cleaning with a soft cloth( unplug machine first.) If that dos'nt fix it the eyes could be faulty or the pcb could be faulty....give Royal a call at 1-800-524-0799 for parts and prices.
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