Question about Linksys WRT54GX2 Wireless-G Broadband Router with SRX200 (LS-WRT54G2)

1 Answer

Internet connection problems

Good morning.  Comcast is our SP, Vonage is our IP phone company.  We have a Comcast modem and a WRTP54G Linksys connected to the modem and a SRX200 connected to the WRTP54G.  We have two phone lines.  Both phone lines are connected to the WRTP.  The Comcast modem and WRTP are connected via ethernet lines. The SRX is connected to the WRTP via out internet on SRX and in ethernet on the WRTP.  Have we done the connections right?  We are having terrible connectivity problems with both the phones and the wireless.  Comcast and Vonage point fingers at each other.  We have no clue.  Help!!!!
oh yes, the modem, etc are in the garage across a small courtyard from most of the computers.  are they too far away????

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  • alex108 Apr 21, 2009

    There is no vonage box.  There is a comcast modem, a linksys router and a linksys booster, in that order.  My business phone and laptop are on opposite sides of the house from the routers, so maybe more than 300 feet.  What to do?  That is the phone that is always dropping out.

  • Suzlaw Apr 21, 2009

    Hi, I am continuing this thread. Yes, this is a totally wireless network which is running 2 Vonage phones (we use regular cordless phones--Pansonic and V-tech) and 1 MAC laptop and 1 MAC desk top. So thanks, that helps to know it could help to move the wireless signal amplifier closer to our phones.

    Here's another wrinkle to our problem. We thought we could solve the problem by having our Vonage phones hook into the house phone lines. We thought that would help with the distance issue. Line 1 was plugged into the wall jack since we got Vonage 3 years ago and has been consistently better with reception than Line 2 which was wireless only. Since this January Line 1 also started getting interference. Last week we spent the money to run a phone jack for Line 2 into the office which is the farthest distance from our wireless network hub. However Line 2 the same problems even when using the jack. This is even when we switch the cordless phone to an old syle plug-in phone. In fact, today LIne 2 totally dropped out no matter whether we were plugging a cordless or non-cordless phone into the wall jack.. So Both line 1 and line 2 have interference problems even though they are now both using phone jacks.

    Do you have any suggestions? We've spent hours and hours on this with Vonage and Comcast. Vonage had us run speed tests which they say are all correct. Comcast did a ping test and says their service has no problems.

    The problems with Line 1 and 2 happen even when we are not on our computers.

    This is a problem that has gotten progressively worse. It's wierd.
    Help PLEASE!

  • alex108 Apr 21, 2009

    Thanks so much for the advice. Yes, we are on a totally wireless network using 2 phones (regular cordless phones, Panisonic and V-tech 6.0 GHz) and 1 MAC lap top and 1 MAC desk top.



    And here's another wrinkle. Both phones are connected to the home phone jacks. Orginally when we got Vonage 3 years ago only LIne 1 was connected to a wall jack. Since January that Line 1 started having problems with interference. We got a new, 6 GHz phone and it still has interference, though better than the wireless Line 2. We just paid to get have a second phone line for Line 2 lives (the farthest from our network hub) as its reception has gotten terrible. Now we have Line 2 jacked into the house phone lines, but it has not made much of a difference. Today, we had a lot of interference and even when we tried using a non-cordless phone into the jack, the call dropped out totally.



    I am assuming if I move the speed and range expander it will help reception for the computers, but will that affect the phone quality if they are jacked?



    Any suggestions? This problem has only been in the last couple months so it is wierd. Thanks for any advice!

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Sorry but that seems to be a pretty convoluted explanation. Here is how it should go.
Vonage unit connected to phone line(s) and cable modem. Linksys connected to Vonage box. Computers connected to Linksys.
Ethernet has a length limitation of about 300 feet before you need another switch (hub) or a repeater. Does your wire length exceed this?

Posted on Apr 21, 2009

  • rjivaro Apr 21, 2009

    Oh I see. The 'booster' is a wireless signal amplifier to help you reach further than a regular access point. Ethernet wiring limitations don't apply in that case, it is how far your signal can reach. Walls, wiring, metal and the like will interfere with your signal. The solutions would be either to relocate the phone to where it can get a more reliable signal, remove what is blocking the signal, or hopefully the easiest solution is to move the booster closer to the errant phone so it gets a better signal. It would be best to have it halfway between everything that needs it.

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I am going to attempt to give you a solution here. But you must understand a few things before I begin.

First, I would like to clarify that if you have Time Warner internet service, you are on Cable Internet. Not DSL. (This makes a world of difference when it comes to using a router.)

Secondly, you did not specify model numbers of your devices. Therefore I am assuming that you are using the following devices:
If this is not the correct equipment, continue to follow the instructions but be dynamic and adapt my instructions to the equipment you have. It should be similar enough that you shouldn't have any problem easily doing this.

This instruction set is going to begin from a point that is assuming that we're installing all of this equipment from the standpoint of a completely new installation. From the ground up.

Let's begin.

----------------------------------------------------------------------------------------------------------
UNPLUG AND POWER DOWN ALL OF YOUR EQUIPMENT INCLUDING THE CABLE MODEM, ROUTER, PC AND VONAGE BOX. Do not power on any of the devices until instructed to do so.
----------------------------------------------------------------------------------------------------------
1.) Connect your cable modem to the cable from the wall.

2.) Find the ethernet port on your cable modem. Connect the blue ethernet (CAT5) cable to the ethernet port.

3.) Plug the other end of the blue ethernet cable into the "Internet" port of the router. (Older routers used to also call this a "WAN" port.) It is the only port that is seperated from the rest of them.

4.) Connect another ethernet cable to port 1 of the router.

5.) Connect the other end of the ethernet cable to the network port of your PC.

6.) Connect yet another ethernet cable to port 2 of the router.

7.) Connect the other end of this ethernet cable to the ethernet port of the Vonage box.

8.) Plug in the power adapter of the cable modem. Wait 1 minute for the cable modem to acquire it's signal and set up the connection to Time Warner.

9.) Plug in the power adapter of the Linksys router. It should only take 15-20 seconds to set itself up. (If you have made any configurations to the router prior to this, I recommend pressing and holding the RESET button for at least 10 seconds to give you a fresh configuration state to start with.)

10.) Plug in the power adapter to the Linksys PAP2 VOIP Phone Adapter.

11.) Power on your PC. You should have an internet connection with it.
----------------------------------------------------------------------------------------------------------

You see... As I read the configuration you described, I don't think that you're using a PAP2 phone adapter. You said that you connected the "vonage device" to both your modem and your PC. This is not possible with the PAP2 adapter as it only has ONE ethernet port.

I am led to believe that you are actually using the Linksys WRTP54G which is essentially the same thing as the WRT54G, but with Vonage support built-in.

If that is the case, then you will not need to use the WRT54G router. Instead, follow the instructions that I gave you assuming that the router and the phone device are combined into one device. (The ports will still be labeled the same.)

Download the installation guide for the WRTP54G from the product page link I just gave you. You'll find the link to the User Guide on the right-side panel. This will make everything clearer for you if you do indeed have that router instead of the PAP2 phone adapter.

If you continue to be confused, please let me know. DO NOT just give me a poor rating without asking more questions. I am here to help you solve your issue. Not have my rating decreased just because someone is too confused or lazy to ask more questions.

I'm happy to help you. :)

Good luck and let me know what the outcome is. (And please be sure to list your exact model numbers in the future!)

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