Question about Canon imageRUNNER 5000 Copier

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Can't print or scan through USB port on Canon imageRUNNER 5070.

SUMMARY:
Canon imageRUNNER 5070 with USB port. Is USB port active by default, or does it require software/hardware modification? When connected to a PC through the USB port no device is detected.

IN DEPTH PROBLEM DESCRIPTION:
My office has a Canon imageRUNNER 5070 copier, and we want to be able to print and/or scan via the USB port on the copier (located below the RJ45 port).

Currently we CAN print/scan via our network, but we would like to be able to do so locally, if possible.

When a computer is connected to the Canon imageRUNNER 5070's USB port, the computer does NOT see any device at all, so I am wondering if the port is even activated.

Posted by on

  • gandalf_gree Apr 20, 2009

    Thanks for the suggestion, gunninfo. I've looked under the hardware tab, but the printer does not show up at all (not as disabled, or problem or anything). I've tried starting and restarting the printer. I've tried two different USB cables. I've tried installing the printer drivers. Still, no luck.



    Any other thoughts or suggestions are welcome!



    Thanks,



    J

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  • 59 Answers

The port should be active. You can look for problems by right-clicking My Computer and then Properties. Under the Hardware tab, press the Device Manager button. Any hardware issues will show either a question mark or exclamation mark, disabled items with a red x. After the printer is connected, turn it on, then go to Start -> Control Panel. Here, go to add hardware. See if this finds it.

If not, have you added the printer after connecting it via USB under Start -> Printers and Faxes? What about inserting the installation CD before connecting the printer?

Posted on Apr 20, 2009

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