I recently had the motherboard replace on my dell 1330 laptop. about a week later, i got a notice that my security detected a virus. since then i cannot connect to the internet and get a prompt "windows host process (rundll32)has stopped working. Also references on diagnostics that there may be an issue with my network adaptors. Is there an easy way out of this one? Charlie
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Re: no internet access
To start the computer in SAFE MODE:
The computer must be turned off.
Start the computer
When the initial splash screen is displayed, begin tapping the F8 key
When the launch menu is displayed, select SAFE MODE at the top of the list
When SAFE MODE has started, a window will open to inform you that Windows has started in SAFE MODE. There are two buttons at the bottom of the window. a. YES. Click this to enter Safe Mode for diagnostics or OS repairs. Delete the software or hardware or device drivers you wish. The system will restart when you exit Safe Mode. b. NO. Click this to perform a System Restore. Choose a date prior to the beginning of the issue you are attempting to resolve. The system will restart to complete the restore.
I would suggest that you click NO and do a system restore to a date just before the trouble started. The restore will only take a few minutes and Windows will restart. If that is successful, try downloading Spyware Terminator from www.spywareterminator.com. It is freeware and does a good job on viruses and trogans. When the system is clean again, you can remove it.
Take it that far and then let me know how it is going. We can continue if you staill need more assistance.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Consult the Dell branch for a new motherboard, but it will set you back with the same price of a new laptop. The Bios battery is the round shaped battery with the holder or simply by the connecting wire such as this
Hi Tdenton, it must be a problem with the motherboard and the power supply connection. You can have the motherboard replaced by a dell expert technician and you can also check the manual on how to replace the motherboard from this link change motherboard. Hope this can help.
In my past experience, motherboard passwords haven't locked access to the HDD or ODD. They have just limited the motherboard from accessing these things. So by replacing the mobo you should be okay as there would no longer be any restriction on these devices.
I have had the same problem. If yours is like mine you will be able to access internet via the wired LAN connection, but the wireless card will completely have disappeared from device manager and the hp wireless assistant.
Are you aware that this is a known fault with the hp dv6000 series laptops? I bought mine in Dec 2006 and had it repaired for this fault, within warranty, about 11 months later. Since then I have noticed hp has extended the standard warranty for an extra year BUT ONLY for this particular problem. If you search for your model on the hp website it will tell you (by serial number) if your model qualifies for this special extended warranty program.
It doesn't seem there is a pemanent fix for this fault, because hp replaced my wireless card AND motherboard the first time round, and I have just started experiencing the same fault again!! I am hoping hp will still repair mine, for a second time, as I am just within the two years. Note that another symptom listed under the same fault is: no or intermittent display on the screen, which I have just started also getting and is much more of a bummer - so I'd recommend you get yours fixed before that happens.
As to the cause - I have just taken mine to a repair shop in Tottenham Court Road for a 2nd opinion and they say they get dozens of these every week, some out of warranty. Apparently when hp switched from the intel to the nvidia chipset for the graphics it started happening. Basically the nvidia runs very hot and the laptop's fan can't cool it down fast enough. It has probably fried part of your motherboard affecting the wireless and if you're unlucky the display may be next to go.
The chap also mentioned that the heat also warps the tacky plastic they use for the buttons at the top of the keyboard so these sometimes malfunction as well. For instance, you might find applications randomly starting from the 'quick launch' pad without you doing anything.
The verdict: I wouldn't buy hp again. This has really put me off!
The M1210 suffers from the same die packaging problem with its Nvidia GeForce Go7400 chip as many dell laptops do. However dell does not admit this, and has only extended the warranties for recently manufactured laptops.
To get Dell to fix your laptop, despite it not being covered by the extended warranty, follow the instructions I have posted here: http://forum.notebookreview.com/showthread.php?p=4611553#post4611553
Dell is trying to cover up a critical flaw in what is supposed to be a high performance gaming laptop. It is my goal to make Dell come clean about this issue. Lets all let them know that they cannot get away with screwing over their customers like this.
First keep the Dell, it's a much better machine. The graphics cards, ATI 3100 and the Intel x3100, are basically the same card, different manufacturers. Both have the same capabilities and the same overall specs, and I wouldn't be surprised if the drivers are compatible for either card. Now I know you're mot going to want to hear this, but go in and get rid of the Norton. Norton takes up so many resources is slows the machine noticeably, especially on line. You won't notice it so much on the trial version because some of the features of Norton aren't activated until you purchase the full version. Try AVG, the new AVG 8.0 has all the security you will need without taking much resources. There will be a noticeable difference, especially on line. It will greatly increase the speed, and I think you will be happy with it. Give this a try and let me know.