Question about Dell XPS M1330 Laptop

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No internet access

I recently had the motherboard replace on my dell 1330 laptop. about a week later, i got a notice that my security detected a virus. since then i cannot connect to the internet and get a prompt "windows host process (rundll32)has stopped working. Also references on diagnostics that there may be an issue with my network adaptors. Is there an easy way out of this one? Charlie

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  • cdouglass653 Apr 20, 2009

    Started about two days ago, I had just initiated a video and got a pop up that a virus had been detected. I hit the tab that said halt internet traffic, then could not get back on the internet either with cable or wireless. I have not tried to start up windows in safe mode, can you remind me how to do that? I was looking at running something like registry mechanic, but cant get online to download, do you know if that is available on disc?

  • Barry Parks May 11, 2010

    When did this start? Can you start Windows in Safe Mode?

    Let me know and I'll try to help you.

    ~ Spoem

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To start the computer in SAFE MODE:

      1. The computer must be turned off.
      2. Start the computer
      3. When the initial splash screen is displayed, begin tapping the F8 key
      4. When the launch menu is displayed, select SAFE MODE at the top of the list
      5. Press enter
      6. When SAFE MODE has started, a window will open to inform you that Windows has started in SAFE MODE. There are two buttons at the bottom of the window.
        a. YES. Click this to enter Safe Mode for diagnostics or OS repairs. Delete the
        software or hardware or device drivers you wish. The system will restart
        when you exit Safe Mode.
        b. NO. Click this to perform a System Restore. Choose a date prior to the
        beginning of the issue you are attempting to resolve. The system will restart
        to complete the restore.
I would suggest that you click NO and do a system restore to a date just before the trouble started. The restore will only take a few minutes and Windows will restart. If that is successful, try downloading Spyware Terminator from www.spywareterminator.com. It is freeware and does a good job on viruses and trogans. When the system is clean again, you can remove it.

Take it that far and then let me know how it is going. We can continue if you staill need more assistance.

~ Spoem

Posted on Apr 20, 2009

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