Cannot import pictures from camera to computer

Hi Janet.
To import pictures and videos from a digital camera

1. Connect the camera to your computer by using the camera's USB cable.
2. Turn on the camera.
3. In the AutoPlay dialog box that appears, click Import pictures and videos using Windows.
4. (Optional) To tag the pictures, type a tag name in the Tag these pictures(optional) box.

More items...

Import pictures to Windows 7 - Windows Help - Microsoft Support

or try this link.
how to download pictures from camera to computer Google Search

hi Brenda.
To import pictures and videos from a digital camera

1. Connect the camera to your computer by using the camera's USB cable.
2. Turn on the camera.
3. In the AutoPlay dialog box that appears, click Import pictures and videos using Windows.
4. (Optional) To tag the pictures, type a tag name in the Tag these pictures (optional) box.

Sorry page not found
How do I download pictures to my computer? To transfer photos and videos from your phone to PC:

1. Connect your phone to the PC with a USB cable. Make sure the phone is on and unlocked. ...
2. Open the Photos app on your PC (select the Start button, and then Photos), select Import, and follow the instructions.

support microsoft com

How to download pictures from camera to computer

Remove the memory card from camera, put it into a reader and connect the reader to the computer via the usb port. Then using windows explorer locate the folder where your pictures are, create a new directory in your computer hard drive, and Copy the pictures you want into your hard drive.

Try NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as Nikon Transfer or Picasa.

Hi,

The solution depends upon the Operating System. There are many options for transferring the images from the Camera to the Computer. You can either use the supplied Software for transferring the images to the Computer or with the help of Windows Explorer.
Let's try to set the Camera in PTP/MTP Mode and check if it the computer detects the Camera as a Removable Drive. To set the PTP/MTP Mode, select the USB Connect option from the Main Settings 2 Menu of the Camera.
If the Camera is detected as a Removable Drive in the Computer window, then open the DCIM Folder to copy all the images.
If the Software is installed in the Computer, then the Import Media Files screen of the Picture Motion Browser appears automatically.
Click on Import option to import the images. By default, images are imported into a folder created in Pictures folder that is named with the date of importing.

This should help you in transferring the images.

Thanks for using FixYa.

To import pictures and videos from a digital camera

1. Connect the camera to your computer by using the camera's USB cable.
   

   
   Connecting a camera to a computer with a USB cable

2. Turn on the camera.
   

3. In the AutoPlay dialog box that appears, click Import pictures and videos using Windows.
   

4. (Optional) To tag the pictures, type a tag name in the Tag these pictures (optional) box.
   

   By default, the folder name includes the date the pictures and videos are imported and the tag name.
   

5. Click Import.
   

   A new window opens and shows the imported pictures and videos.
   

Blame Microsoft updates. Now, get yourself a card reader and end all your download problems.

Hi you need to Import to "My Pictures" Folder if you can see that option. As soon as you plug in the USB plug from your Camera to the Computer it should make a sound and and Import menu should pop up. It will ask what you want to do with the images. You will select Import to my Computer, If it gives you an option to save to "MY PICTURES" Select that option. If not just Import to your Computer and then Later go to "Pictures" in Windows and select RECENTLY CHANGED option. This will pull up the Pictures you JUST PUT ON THE COMPUTER. Hope this helps

1. Turn on the camera.
2. Insert the recording media containing the pictures into the camera.
3. Depending on your camera, set the USB Connection or Transfer mode setting in the menu to the Mass Storage , Normal , or PTP .
4. Use the USB cable supplied with the camera to connect the camera to the computer. IMPORTANT:
   
   • Connection through a USB hub or other USB device -- such as a printer or keyboard -- is not supported and cannot be guaranteed. Connect the camera directly to a USB port on the computer.
   • If the USB connection from the camera is not recognized by the computer, disconnect the USB cable and repeat steps 4 and 5 using a different USB Connection or Transfer mode setting. If the connection is still not recognized, further troubleshooting is available.
   
   NOTES:
   
   • The computer will automatically install the USB driver for the camera.
   • When the camera connection is established, an AutoPlay window will appear.
   
   
5. In the AutoPlay window, click Import pictures .
6. In the Importing Pictures and Videos window, click the Import button. NOTE: After the pictures have been imported, the Windows Photo Gallery window will appear and display thumbnails of the imported images.
   

If this doesn't work there is an updated driver available

Here


(from Sony Website)

is there a import menu in software to open first to import? try to uninstall software and hook camera up generic to usb and power on camera in playback and see if you can import into my pictures first-then import them into fuji program after reinstalling