Ensure that the sound is actually supposed to be coming through the speakers. Just because the power is on doesn't mean that audio information is actually on it's way to the actual speakers. Maybe the television volume is low or muted, maybe the output volume is being routed somewhere else, or maybe the soundbar is broken. You should investigate and follow the signal to find the problem.
SOURCE: Problem with Dell AX510 Soundbar
in order for your sound to work you have to disable the on board sound in the bios . unless you already did the , then i would return it and get a different one.
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