Question about HP DeskJet 920c InkJet Printer

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HP DESKJET 920c won't print color

The problems with my HP products are incredible. I can't believe how much money & time I have spent trying to use these things. My work projects are way behind. I have tried every troubleshooting method available. I have contacted a tech at HP who wants to blame my cartridges for being out of date - THEY ARE BRAND NEW - and prints perfectly in color when I do the clean cartridges service. Why won't they print anything else in color? I have color selected, but it still prints black & white. Can someone PLEASE PLEASE help. I'm praying - literally.

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Sorry for the lack of sympathy but is it really that hard to find a friend or internet cafe with a color printer to print off your stuff if it's as critical as you say? Clearly you have checked the default printing properties, you know the settings are correct. The test print is in color so the cartridges are good and the printer is capable. Your only option left is to try the printer and drivers on another PC. This is the first step towards diagnosis of the cause of color print failure.

Posted on Sep 23, 2007


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Posted on Jan 02, 2017


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