Question about HP DeskJet 920c InkJet Printer

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HP DESKJET 920c won't print color

The problems with my HP products are incredible. I can't believe how much money & time I have spent trying to use these things. My work projects are way behind. I have tried every troubleshooting method available. I have contacted a tech at HP who wants to blame my cartridges for being out of date - THEY ARE BRAND NEW - and prints perfectly in color when I do the clean cartridges service. Why won't they print anything else in color? I have color selected, but it still prints black & white. Can someone PLEASE PLEASE help. I'm praying - literally.

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Re: HP DESKJET 920c won't print color

Sorry for the lack of sympathy but is it really that hard to find a friend or internet cafe with a color printer to print off your stuff if it's as critical as you say? Clearly you have checked the default printing properties, you know the settings are correct. The test print is in color so the cartridges are good and the printer is capable. Your only option left is to try the printer and drivers on another PC. This is the first step towards diagnosis of the cause of color print failure.

Posted on Sep 23, 2007

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Windows 7 64 bit. HP Deskjet 920c will not load from HP program disc.32 bit. HP site says it no longer supports HP 920c. How do I obtain a 64 bit driver?

Unfortunately, if HP has ended support for a printer, there will be no new or updated drivers created for that printer to work with new versions of Windows. This also applies to Apple computers as well.
You might want to visit this web site at for the 920c to follow the steps they list there:
As they mention, when a printer model is older, HP gives the driver code to Microsoft to embed in the Windows system, but that driver then is fixed in time and will get no more updates.

Sep 24, 2016 | HP DeskJet 920c InkJet Printer

1 Answer

My printer lights ( all three) are blinking with error message of "cartridge problem" I have tried to replace the cartridge with no success and cleaning the cartridge but no luck. Please help.

In this case you will need two new cartridges to identify the problem.
Take one new color cartridge and one black. Now, remove both the old cartridges and install the new ones and restart the printer.
Most probably your issue should be resolved.
Please ensure that you are using the following cartridges only.
Print cartridge information Part name Part description Product number Print cartridge Black HP No. 15 (equivalent to HP C6615 series) Print cartridge Tri-color HP No. 78 (equivalent to C6578 series)

Apr 08, 2011 | HP DeskJet 920c InkJet Printer

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Does the hp deskjet 920c inkjet printer need to have ink in both cartridges in order to work?

yes hp was very clever in this if one cartridge is empty then it will not print as they run in path. i think its so you have to replace them more often so hp gets more money but whats new.

good luck

merry christmas

please take the time to rank this advice

Dec 07, 2010 | HP DeskJet 920c InkJet Printer

1 Answer

HP 920c does not print color. I have replaced inks - color & black. When I switch mode to B&W only, all images and text prints. When i switch back to color, only the B&W stuff prints

Try reseating the color cartridge and cofirming that the blue/green tape was completely removed from the back and bottom of the cartridge. Run a head cleaning and if that doesnt correct it then you may have a bad ink cartridge. It is possible that the printer is bad but I find that unlikely.

Aug 31, 2010 | HP DeskJet 920c InkJet Printer

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Try installing the color cartridge. Some printers won't work if one of the cartridges is empty or defective.

Feb 27, 2009 | HP DeskJet 920c InkJet Printer

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I just experienced this with my 920c. I cleaned the contacts in the cartridge holders with alcohol and the problem went away.

Jan 31, 2009 | HP DeskJet 920c InkJet Printer

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i think your color ink cartridge is near to empty that's why you are experiencing a pause printing..
try to replace it and try to print again..


Oct 08, 2008 | HP DeskJet 920c InkJet Printer

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My HP deskjet 920c won,t stop blinking, eventhough I have changed the
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Oct 23, 2007 | HP DeskJet 920c InkJet Printer

1 Answer

Wont print

Hi, yes I have had problems with these HP printers B4 and it was in fact the INK... strange as it may seem, Ya gota have them "Full" as it were. I have "Fooled" it sometimes by removing the cartridge(s) and powering on & of re-inserting them. But eventually always ended up paying thru the nose for the cartridges. I saved a bit by using refilled ones, but I now use printers that have cheap single color ones, eg: Canon i550

Jul 14, 2007 | HP DeskJet 920c InkJet Printer

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