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Hi my 6020 canon copier just copies part of the document most of the time. a full document is ussually made only when there is a pose after the paper is picked from the tray. I have a bit of technical know-how. please assist

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  • friday_chaza Apr 22, 2009

    That is exactly the problem i am experiencing. the paper is just pickup straight without a pose resulting into a copy being copied half way.

    There are instances when there would be a pose and a copy comes out perfectly.

    There are also times during paper pick up on the by pass when a funny clicking sound would be heard.

    I will greatly appreciate your technical advise.


    Friday Chazanga

  • friday_chaza Apr 23, 2009

    Hi Bob,
    Thanks a lot for the technical explanation. It surely sounds very true. I will work towards that and will let you know of any development.

    thanks alot.


    Friday Chazanga

  • friday_chaza Apr 27, 2009

    Thanks a lot fixya to your highly qualified team, my problem has been cleared. Thanks to Mr. Bob in particular for his technical expertie.

    All the best.

  • hinderschied May 11, 2010

    sounds like the registration roller isn't stopping, if so the top of the copy will start somewhere in the middle of the page. Is that sound like what you are getting?

  • Angry Milton
    Angry Milton May 11, 2010

    What does the bad page look like? Does it have a clear band running portrait or landscape? Are there any odd sounds when the pickup rollers grab the page?



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Hi Friday,

I'm not exactly sure what the Canon 6020 is, but they all pretty much work the same. Canon used to have NP and PC lines, IR for Image Runner and IC for Image Class, but that's not important. They all use timing to get the image on the page properly, by using a registration roller,and that's where your problem is. The registration roller is a paper feed roller in the paper path just before the image gets tranfered from the drum or cartridge to the paper. Most machines use a transfer roller, which is usually a black foam roller right under the drum or cartridge. The roller just before that is the one we are looking for. That roller is supposed to only spin a a certain time, usually controlled by a solenoid, and has a plate that grabs a plastic piece that's attached to the drive end of that roller. That plate is spring loaded on the solenoid and may have popped out of place and just may need to be reseated.
The bypass usually uses the same registration roller but the timing may still be better with the bypass. Any way let me know and good luck

Posted on Apr 22, 2009


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