Question about Creative Labs Zen Touch MP3 Player

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My creative Zen has froze aswell have tried the pin but it is still jammed, When I turned it back on it said it was rebuilding but it is still the same?? ( It is jammed on a track and the top right hand corner has EQ and an arrow symbol? Dee

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  • kathyj79 Apr 21, 2009

    I have the same problem and the only way i can turn it off is to take the battery out. Everything problem that you have even the arrows in the right hand corner with EQ by it. I would love for someone to solve this problem. No it was not dropped i just turned it on and this is what happen. Thank you. Kathyj79

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If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Posted on May 24, 2009

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this happened to me just a few days ago what i had to do is take evrything off it all my music and videos turn it on then let it rebuild its self this will realise that there is nothing on it so will rebuild its self easlie because there is nothing on it to slow it down then once that is done and u have the main screen up put everything back on it using the creative zen software from the starter pack in ur mp3 player mine works great down :)

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Creative Zen Freezes on Rebuilding


My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
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I Recently bought a Zen, and it works great. The only problem I found was that it freezes itself from time to time, and the best solution to this problem is on the bottom of your Zen, there is a very small Reset hole. With a needle or a toothpick, gently stick it in, and push lightly. This will allow the Zen to unfreeze, and return back into it's regular mode. All your files will be saved, and kept on to the Zen, so you don't need to worry about losing any of your files.

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Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's). Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome. Thank you!

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