Question about Canon PIXMA MX310 All-In-One Printer

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When sending a fax, black lines runs thru entire fax, what to do?

When either I send a fax or copy a large solid black line appears through the entire fax? Faxes come through to me are clean. What can I do?

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Clean off the glass where the paper runs through.You have some dirt or other substance that is blocking the light for copying or faxing.

Posted on Apr 20, 2009

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1 Answer

I keep getting a black line about 2 inches along the right side of the paper if copying as well any faxes sent are also getting that blac line. Brother fax machine intel 4750e


Well you said the Lines are present when you are copying and when you are sending from the fax unit. Copying and sending functions both uses the scanning unit. What you lift open the document feeder for original documents. In there you should see rollers and a glass. clean this glass with cotton swab and alcohol for left to right the entire glass. Close the unit and try copying or sending, documents should now be clean.

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My Brother Intellifax 4100 sends faxes that appear with a solid black line on the side--i think it's the right hand side. It prints copies the same way. How can I fix it?


if the faxes going out have the line but coming in print out clear then the glass at the document feeder is dirty and probably needs cleaning.. check under the feeder cover and look for a glass piece where the documents go in this picks up dirt and typex and when it scans the document it thinks its on the original.. a soft cloth and some glass cleaner should clean it off..

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Getting thick black line on edge of paper on all faxes coming thru


If it is just on faxes you are receiving and not on ones you send it sounds like it may be your drum. You may have a small tool in the fax to gently rub across it and clean it. check your manual to make sure. In worst case scenario you will have to get a new drum. Look on line for your model. Other wise if it's on copies and faxes you send as well it's going to be the thin piece of glass right where the pages are being feed in that needs to be cleaned

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Open the original feeder of the fax and look for dirt on the platen(thin glass ) glass usually white out or postit glue clean with damp rag or isopropyl alcohol
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The problem may be in the machine you're sending to, if you get a copy thru the adf or on the glass with no lines, it's the same image you would send thru fax. Check the narrow glass though, I usually find white out on that glass and have to clean it off.

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When you use the top feeder, it doesn't use the large glass, it only 'rolls' the original document over this small strip of glass.

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Black lines on copies when run thru fax feeder


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When you use the top feeder, it doesn't use the large glass, it only 'rolls' the original document over this small strip of glass.

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Small slit of glass "scanner glass" needs to be spotlessly cleaned, open lid to left 2cm wide runs width of lid.

G'day from Oz

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