Question about Aastra Telecom Aastra 8314 Corded Phone

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Aastra 8314 has no dial tone and no audio when receiving call

I have a satellite office with 4 separate phone lines coming into the building. The main line has 2 Aastra 8314's connected to it. There is an Aastra 8314 on second line, a VTech cordless phone on the third line, fax machine on the fourth line. I got a call from the office saying their main line was not working. The phone would ring when a call came in, but they couldn't hear anyone talking. They also said they couldn't dial out. At the site, I found no dial tone when picking up the Aastra handset, but what sounded like a handset was off the hook somewhere else on the same line (but no background voices or other noise). These Aastra phones, when connected to the other phone lines in the office, work. Just not on this main line all of a sudden. I took the cordless phone and connected to the main line, and it worked fine. The fax machine also worked on the main line. I'm trying to look up and get as much troubleshooting information as I can before I go back out there again, as I'm not very familiar with this phone or the wiring in this office. Any help would be greatly appreciated.

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