Question about Polycom SoundStation 2W (2200-07800-001) Wireless Audio Conference

Open Question

Calling into Polycom Soundstation 2 rings busy

I have the Polycom Soundstation 2 connected to our Definity Prologix and programmed with a direct dial extension. I can dial to other extensions and to outside parties without an issue. When calling into the device whether by internal extension or direct dial I get a busy signal.

Posted by on

4 Suggested Answers

  • 2 Answers

SOURCE: polycom soundstation Ex - no dial tone

Ditto!  must be a common problem.  Anyone have any internal schematic manuals of the guts?  With an internal schematic, I could probably figure it out. 

Posted on Jan 06, 2008

  • 2 Answers


I thought well I wonder what holding down other buttons would do to get rid of this cursed PLEASE WAIT issue.
I tried * and # together and hey presto it worked.
I did however have to go in and turn IP mode off.

Posted on May 05, 2008

SOURCE: Polycom Soundstation 2 disconnects during calls

this does not appear to be the sound station problem it appears u ve connected this system behind an epabx extension .if yes the extension is programmed for a call disconnection time of 15 mins.ask ur epabx programmer to change it to infinite

Posted on Feb 08, 2009

  • 6 Answers

SOURCE: Polycom soundstation 2w has no signal. tel line is

Hello Edward,
This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.


Posted on Oct 18, 2010

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


1 Points

Related Questions:

1 Answer

Polycom soundstation 2 does not have a dial tone

That Polycom runs off of Analog dial tone.
Either a dedicated line or in most cases from an ATA off the phone system.
You should be calling your vendor/tech in that handles the phone system to check programming, cabel, jack and the Polycom itself too.

Dec 11, 2012 | Polycom Soundstation 2 Full Duplex...

1 Answer

The instruction manual has been misplaced and I am trying to set up a conference with dial in people

here is the companies direct link to the user manual:
if you have the SoundStation 2 with a display here is the link:

Without display

Aug 16, 2011 | Polycom SoundStation2 Audio Conference

1 Answer

We have an old model of the Polycom Soundstation. It doesn't have a screen. It has a hangup function, volume control, mute button, numbers 0-9 (of course) and a button called 'R' - do you know what this...

you cant answer numerous calls on this system - you will need to set up a dial in number on a phone bridge provider and have all participants call into that number and then all of you will be in same conference call. this is best quality and the most managable way to do this. i am sure your phone provider can help you set this up. R if i remember correctly is for redial

Mar 29, 2011 | Polycom SoundStation

1 Answer

We moved our Polycom Soundstation 2 from one office to another. It was disassembled and reassembled by who knows who. It is using an analog port from an NEC DSX 80. It recognizes an incoming call, but,...

sounds like the 'brick' went bad

this is the power supply try replacing it

also and possibly more important did you reprogram phone and phone number when you moved it??

make sure you reset all settings and start new

Mar 17, 2011 | Polycom SoundStation

1 Answer

Polycom Soundstation 2 disconnects during calls

this does not appear to be the sound station problem it appears u ve connected this system behind an epabx extension .if yes the extension is programmed for a call disconnection time of 15 mins.ask ur epabx programmer to change it to infinite

Feb 02, 2009 | Conference Phones

2 Answers

Opening Up A PolyCom Soundstation EX

you have to remove the rubber footings directly under the keypad of your polycom. . . It has 2 screws under those rubber footings.

Sep 22, 2008 | Polycom SoundStation

1 Answer

Static from SoundStation Premier

Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.

May 20, 2008 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

1 Answer

Adding person to a teleconference group

How can I add 3 other people on the conference call using a Polycom Soundstation?

Jan 08, 2008 | Polycom SoundStation

5 Answers

Conference call with a Polycom SoundStation EX

The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Oct 22, 2007 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

7 Answers

Polycom soundstation Ex - no dial tone

Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Sep 14, 2007 | Polycom PCY220016000001 SoundStation2...

Not finding what you are looking for?
Polycom SoundStation 2W (2200-07800-001) Wireless Audio Conference Logo

Related Topics:

198 people viewed this question

Ask a Question

Usually answered in minutes!

Top Polycom Conference Phones Experts

Danny Nagdev

Level 2 Expert

47 Answers


Level 2 Expert

61 Answers

David Burbee
David Burbee

Level 2 Expert

1868 Answers

Are you a Polycom Conference Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides