I bought a motorola phone last yr with a bundle offer. the retailer said it comes with a SIM free feature. so the sim is locked to the particular phone. i can't put any other sim card other than the provided one. i want to give this phone to my mother . but i can't put another sim card into it. what to do . please help?
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Re: SIM is locked
This is not a bad situation however its gonna require some effort on your part in research.
Here is 2 links.
The first one is a step by step and should handle this, The second is a backup, if the first dont work for you the second shoudl but requires a fee.
Good luck and hope I helped :0)
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You need to phone your cell phone service provider for the PUK code. This is because it's the SIM card that locks rather than the phone and the service provider is the only one who can give you the PUK.
Once you've received the PUK you simply try to turn on the cell phone. When it says sim locked you enter the PUK code. This will clear the previous PIN number and you'll be asked to enter the new PIN.
Keep the PUK code safe as it can be used again anytime your phone gets locked.
PUK stands for Personal Unblocking
Key, and it's a code that's associated with a mobile phone SIM card. This could have happened because either you have entered the SIM
card's PIN incorrectly three times or your network operator has
locked your SIM Card.
You would need to contact your network operator so they can unlock the SIM for you.
NOTE: Only your mobile phone
network operator can legally provide you with a PUK code to unlock your
I had a similar issue, I just used an old PAYG SIM and swapped it to fix the problem. The cover is held on by 4 screws, once open the old SIM card pulls-out without any further dismantling. You still need to subscribe to get live services though.
ahh the notorious "sim not read" error message
well what you have is a is a faulty contact issue from the phones brass 8 or 10 pin points to the sim card pin contacts inside the phone itself and also too, your service provider has without your knowing it, from time to time have uploaded numerous software data updates to your phone, and often old sim cards, if not replaced occasionally, your sim card has a compatibility issue to the new data being sent to your phone. You basically need a new sim card. Usually and often if the phones has suffered a lot of abuse (from physically dropping to the ground and natural elements like tempertature, rain, exposure to cold and moisture, which is a big culpret) those brass contacts,located inside the phone, that are on the edge of the sim card (when you turn the sim over you see them) get particules in between the contacts causing the notorious "sim not read" or even the notorious " sim not found please insert sim".