Question about Canon i9900 InkJet Photo Printer

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Canon i9900 will not power up

Very late last night our power went out for about 40 minutes. I woke up from the beeping of several UPS (I even have my Sony TV on a UPS). Today my i9900 will not turn on. This is the second time this happens to my i9900. The first time, I was lucky, it was still in warranty (11 months 2 weeks into it) and Canon sent a replacement. Now its exactly 1 year 2 weeks later, and the same problem has occurred. I have the printer connected to a UPS and nothing else in my home has exhibited a problem. I tried unplugging. Connecting to a different outlet, and interestingly, when you plug the cord, you can hear a very faint click or spark noise. The last time, when Canon sent the replacement, I switched the power supply but that did not fix the problem. It seems the problem is somewhere else. I believe the i9900 must have a very sensitive PC board or some crappy internal power problem. Anyone has an idea on how to fix? Will it require sending to a repair center? If so, any ideas what it will cost? Thanks... cokyq

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  • rbaer Dec 16, 2007

    Same thing happened to me! Surfing for possible solutions.

  • mmach Dec 21, 2007

    same problem, faint click when power cord is plugged in, other than

    that dead. replaced power supply , this did nothing also,

    Trird to read the voltages on the plug of the power supply(which are

    listed on the power supply with pinout diagram) but the only voltage I get is the 3.3 vdc. and I get about 10 volts where the 27 vdc should be. same thing on the new power supply from canon. Can anyone tell me if the voltages are suppose to be at plug when not hooked to the printer?????

  • Anonymous Dec 23, 2007

    Same problem. Power went out last night and now cannot get it to turn on. Was anyone successful in finding a fix?

  • Anonymous Jan 21, 2008

    Exact same problem.  Please advise if anyone finds a solution.  dgriffin94@aol.com

  • bryantde Feb 15, 2008

    Same problem one morning it would not turn on.

    Never had any kind of power surge or anything.

  • Anonymous Mar 25, 2008

    My printer is about 3 years old, is has very little usage and about 1 month ago, it did not power up. I called Canon and they advised me to unplug and re power it up. This did not correct the problem, I will likelly need to have the power supply change.

  • brother bart Apr 07, 2008

    Same problem here. We have two of them at the office. We normally power them down when not in use to park the printer heads (and hopefully reduce ink drying). We have a new student working in our department that wasn't told about our procedure.

    It was plugged directly into the wall (not sure why, it was near a UPS). We had a scheduled power outage this past weekend as well. I can assume it was left on and shorted out when the power cycled off and then back on this weekend.

    I took the converter out of the good printer and tested in the one that wasn't turning on. Still no juice. I suggest that if you are having similar symptoms to test your converter before buying a new one...its not likely to be the problem. The options are sad but simple as stated below. Use your warranty if its still good, buy a new logic board for 200+ bucks or replace the printer.


  • teri0584 May 12, 2008

    Mine quit this morning in the middle of a print job. I changed wall plugs and it started back up - then when I sent it a print job it quit again and will not power back up.

  • Anonymous Nov 12, 2008

    I have a solid orange light and device is otherwise unresponsive. Afraid to buy the no-returns power supply and then find out it is the logic board. 
    Any practical suggestions? 

  • cjayjones Nov 21, 2008

    Hi, I have the same problem, down to the slight spark when I go to plug it in. This happened for the first time a couple of weeks ago and I could open the top and move the print head and then close the top and it started up again, but now even that won't work.

  • Anonymous Jan 05, 2009

    I had the same problem: i9900 would not power up after a power outage. I ordered a new power supply from Vance Baldwin, and it did not fix the problem. I contacted Beck's CRS Inc (www.beckcrs.com) about ordering a new logic board and received this response:


    "The logic board for the i9900 is no longer available from Canon. But your issue does have a happy ending!
    For the price of the new logic board and shipping
    Canon will offer you a new printer in exchange for the i9900, but you
    will have to send the old unit to us for varification of yours being
    dead. The unit Canon will offer you will be the pro9000, that a
    $500 large format unit like your i9900 but newer and a bit more
    features. If you want, send your old unit to us at "BECK'S CRS, 4234
    Commercial Way, Glenview, IL 60025-3753". Please include your name
    address and phone number so we can give all the info to Canon, they
    will contact you within 24hrs of us recieving your unit and testing it!"

    Has anyone else gone through this process? Did you actually receive the new printer? I guess I'm wondering what the catch is, and why you'd have to go through Beck's CRS and not through Canon directly. I've not been able to find any mention of a replacement deal like this anywhere else.




  • Anonymous Feb 28, 2009

    I have the same problem with my printer. The power went out last night and now I can not power up.
    I called Canon & they said to unplug the printer for 2 hours and see what happens....I did & nothing happened.
    Does anyone have a solution other than buying a new printer? Does anyone have an opinion about what printer to buy to replace this one?
    Help please.


  • Saytin Mar 29, 2009

    I have to i9900 and have them both not powering up both quit in the middle of a print. So far canon has not even given me the time of day about this yet

  • Anonymous Apr 13, 2009

    Worked fine yesterday, tried to turn it on today and no power. I purchased a new power supply but that didn't solve the problem.

  • spencerarts Apr 25, 2009

    I have the same problem. 
    My i9900 was printing with a red tint to the pages and then the next day it would not even turn on. My toner guy thinks it is the AC adaptor and possibly the print head.
    What did you do about your problem? Where did you call/email to get a replacement. I can't seem to find any place on the canon site to even give them an email about the problem
    linda

  • beest May 08, 2009

    Hi

    Have discovered the same problem with my I9900. Contacted Canon in Canada and they basically told me to go buy a new printer... I will be but not a Canon.

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There's a new power supply available at http://www.beckscrs.com/partlist.php for $61.20, part #QK1-0311-000 or at http://www.vancebaldwin.com/products/?CAN&start=1601 for $60.70. The original power supply shows part number Canon K30212 on it. If replacing the power supply/adapter doesn't resolve the problem of the Canon i9900 not powering on at all, the part number for the logic board is QM2-1273-000 from Beckscrs.com for $225.

Posted on Jan 30, 2008

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I had a problem like this once with an Epson large format printer and after continuous research I eventually discovered that the reason why my printer was unresponsive after a power outage was because when the power went out, it had apparently wiped out the memory chip in the printer that had my printer settings on it uploaded from my software that came with the printer.

After uninstalling and reinstalling and then uploading the new printing profile to the printer while it was plugged in and ready to go, the software restarted the printer. I've recently purchased a used canon i9900 that has the same problem for a dirt cheap price. I'm going to test my theory and attempt to get the printer restarted again.

I believe the problem has to do with the memory in the printer being wiped out during a power outage, and that it can be replaced by new information sent to your printer from the software. I will keep you informed of my progress. The printer should arrive in the next 10 business days, I'm eager to get started. If anyone tries this themselves please let us all know of the results.
Good Luck!

Posted on May 15, 2009

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Never plug a Cannon printer in a UPS.The UPS puts out a square wave and will burn out your printer power supply.

Posted on Feb 12, 2013

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A little late now but I currently have 4 of these i9900's. It suffered a power surge along with a dvd player that never came back. I'm sure it's the mother board but I'm stuck at disconnecting the ribbon cables. Pictures of the motherboard (logic board) are in short supply.The i9900 is a separate animal from all the rest of the printers and MFR trends have moved away from it. All that means is I want to preserve the ones I have a little longer. If someone knows where I can get some info on the ribbon cable removal from the logic board or a visual aide, it would be helpful. I believe the printer industry counts on planned obsolesense in their marketing, which is why we have to have forums on these matters.

Posted on Nov 13, 2009

  • Dave May 28, 2010

    I fixed this problem by switching logic boards with another i9900 that suffered a feeder problem. The process was tedious and took about 5 hours, because there is not much info available (for free). It involves a lot of marking the connectors so you don't confuse them when you go to hook them back up. Some connectors are tiny and may be fused so it's hard to disconnect without breaking the wires. It works swell now and was worth it, if you love this model. Ya can barely get one on ebay, anymore. Unplug your printer from the wall when you aren't using it, is the moral of the story. Surge protectors fail.

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Has anyone been able to fix their printer after having this issue?

Posted on Jul 14, 2008

I also have the same problem with my i9900 and the new power supply was of no help. I believe the correct voltages will appear once the logic board successfully enables the other voltage outputs (than the standby 3.3V). This makes it misleading to us inexperienced folks trying to troubleshoot the supply with a DVM.

I called Canon and they swear that there are no unusual numbers of problems with this printer, yet they ran out of replacement logic boards! I could give you the whole story, but suffice it to say the QA guy was totally full of s&%$ and really pissed me off. However, they did tell me they would have more logic boards sometime this summer and their prices are lower than the Beckscrs.com place. Their phone number is 732-521-7230. But don't expect them to be friendly!!!

Posted on Jun 16, 2008

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