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Error code 343 on canon printer image class mp 360

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  • 2 more comments 
  • bbnt10 Apr 20, 2009

    At this point in time the alarm for error no 343 is hard to move.

    Tried as suggested and cannot bring up that mode.

    The number of functions on my printer is 6.

    The ink tank is nearly full warning has been on for a while, have tried turning off the printer but to no avail.

    Keep trying.

  • bbnt10 Apr 20, 2009

    have tried most options but still the same, the halfwits at canon said i would have to replace it, b----****.

    keep trying son i am still here

  • bbnt10 Apr 20, 2009

    funny you should say that, when i lift the top the ink cartridges do not go to the centre of the printer,

    could this be part of the problem and am i looking at it wrong

  • bbnt10 Apr 20, 2009

    we seem to be heading in the same direction but i cannot get the ink cartridges to come to the centre of the machine.

    keep going i think we are getting there

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  • 1,183 Answers

Hi,
The error code is for the "waste tank full "
Manual Reset procedure Waste Ink Tank for Canon MP390 and Canon MP360 Just Follow this step to reset waste ink tank full:

  1. Start with printer on, press aadditional functions, Scan, Copy, Scan. Now you should be in service mode.
  2. Select Test mode which is like the last available selection
  3. Select #8 Printer Test, it will do something here like cleaning or something then it will come up with some other option this is where it gets a bit confusing cause now all it says is like 8-2 or 8-3 push the + or - button until it says 8-3 then hit the select button
  • The menu will now say EEPROM Clear
  • Select Ink count which is option (0) and press set
  • Then press Stop/Reset Followed by the power button and then wait for it to restart.
Thanks
proton

Posted on Apr 20, 2009

  • 3 more comments 
  • Mandeep  Singh
    Mandeep Singh Apr 20, 2009

    Note : to enter service mode Press the Menu + copy key or Menu + Scan key



    Thanks

    Proton

  • Mandeep  Singh
    Mandeep Singh Apr 20, 2009

    Thanks for posting back , wanted to know what all steps have you tried with the cannon technical support , so that we donnot end up repeating the same.

    If even after resetting the printer the problem doesnot go away the problem could be due to a faulty ink sensor or the spcnt board.





    Thanks

    proton

  • Mandeep  Singh
    Mandeep Singh Apr 20, 2009

    According the service manual that i found , both the mp360 and mp390 have the same error codes

    The problem can be resolved by replacing the waste ink cartridge only, rather than the whole printer .



    http://www.kaj-max.dk/Download/Computer/...



    Its mentioned on page 5-7 of the service manual .



    Thanks

    proton

  • Mandeep  Singh
    Mandeep Singh Apr 20, 2009

    I guess, you are having two problems with the printer together, lets try to first align the print head , to remove that point failure from our list of troubleshooting.



    step 11Turn the printer on and lift the scanner until it locks in place. The ink cartridge holder will move into view. Remove the cover from the ink cartridge holder.


    Step2Grip the tab at the front end of the ink cartridge. Pull the tab towards you, freeing the cartridge from the printer. Remove the ink cartridge.

    Step3Reseat the replacement ink cartridge into the appropriate slot in the ink cartridge holder. The black ink goes on the left side, and color ink goes on the right.

    Step5Restore the cover to the ink cartridge holder and lower the scanner into place. The printer will display a message asking if you have replaced an ink cartridge. Press the left arrow button.

    Step6The printer will ask which cartridge you replaced; use the right arrow button to navigate to the correct choice and press the left arrow button to confirm your selection. This will reset the printer's ink counter.

    Step7Insert a piece of paper into the tray and press "Additional Functions." Use the arrow buttons to navigate to "Maintenance" and press "Set." Use the arrow buttons to navigate to "Align Print Head" and press "Set" again to generate a printout.

    Thanks
    proton

  • Mandeep  Singh
    Mandeep Singh Apr 20, 2009

    Well, if it still doesnot move , then its time to get your hands dirty , because the printer requires a full service overhaul. The cartridges could be stuck because of Foreign material or dried ink in head cleaning unit (also known as "purge unit") , or waste ink pump jammed up.





    You can download the service manual for the printer first from the following website

    http://soft-manufaktura.ru/servman.html

    Caution: You would require specailised tools for the job, second its slow and tedious process to remove components from the printers.As they generally are not serviced at home. Incase you need me to find a service tech for you to do the job, do let me know which city state and zip code you are in. The instruction for cleaning and removing the cartridge tray is given below

    http://www.techimo.com/forum/technical-s...



    Best of luck

    Proton

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