Question about Acer Aspire One Netbook 8.9" Notebook

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Acer Aspire One Netbook ZG5 will not turn on

I bought this netbook in November 2008 and all was well until tonight. My son plugged the unit in, was searching the net and the next thing he got was something to the effect of "going into hibernation" on the screen and the computer shut off. Tried to turn it on again and while the little green light shows on the adapter, the far left light on the netbook flashes yellow a couple of times and stops. Had tried unplugging and plugging back in and absolutely nothing. Have tried with the battery only which is fully charged and nothing. Sometimes the far left light yellow flashes a couple of times then stops; other times it doesn't flash at all. Any ideas? Thanks.

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  • daviesmjd Apr 20, 2009

    Tried everything, the computer will not respond, the little green light comes on and the hard drive tries to spin up to speed but eventually slows back down making a winding sound. The same thing happened to me, it said it needed to restart for Mc Affee antivirus to install, now nothing works. Any tips would be appreciated, ps. i bought it in november 08, do you think acer will fix it for free? just wondering because i've ended up sending it to my parents in Australia where i bought it.

  • idawmn Apr 20, 2009

    Thanks for the information. I had done all that you advised and the netbook won't turn on at all (power up). All I get is a flashing amber in the battery indicator light (upper left part of notebook). This happens with the battery and power cord. Even when I take the battery out and use the power cord only, I get a flashing amber light in the battery indicator, nothing lights up on the power button. Acer did get back to me and they say I'll have to send it in for repair...grrr and at my expense with postage. They say it's a hardware problem. Acer said they will fix it for free if it wasn't user created...which I know it wasn't. Ticked though that I'm responsible for paying postage.



    I had done research on this notebook and bought it because it was given a pretty good rating. Never again!

  • jman67203 May 21, 2009

    i tried your advice too, still no good. it powers up just fine, the screen just won't come on. any help can be sent to jman67203@yahoo.com

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You should be able to press ESC to exit hibernation, or remove the battery, remove the plug, press and hold the power button for 60 sec, and reinsert battery and power and turn on. when restarted, right click on desktop, click properties, and click the screen aver tab, click the power button, click advanced, and remove the check box beside enable hibernation on the "Hibernation" tab. it shouldn't do it again

Posted on Apr 20, 2009

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