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Incompatible cartridge our HP officejet j4540 will not recognize the 901XL black printer cartridge...it keeps saying "incompatible cartridge" we bought it brand new, in a box, off the shelf of an Office Max. Why won't it work, and can we override this somehow????

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  • Anonymous May 08, 2009

    the printer keeps saying incompatable cartrage

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Hi,
Could be a bad cartridge too also.
Remove and reseat the cartridge, (power on)

On the front panel, press the Menu or Setup button (depending on the model).

Press the right arrow button (>) until Maintenance or Tools is displayed, and then press the OK or Enter button (depending on the model).

The Clean Print Cartridges message should display on the front panel.

Press Enter or OK to begin the cartridge cleaning process.

Clean the contacts on the device and cartridges

Using a cotton swab or lint free cloth with distilled or bottled water, clean the electrical contacts of the cartridge

Failing these, replace the cartridge.

Hope this helps
Regards

Posted on Apr 20, 2009

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I have an HP OfficeJet J4540. I recently returned it to HP because of the same problem. When the new printer arrived it did the same thing! ( Incompatible print cartridge [TriColor] Just as I predicted, the new printer would fail, because of a faulty POWER SUPPLY that was damaged when the old printer failed the first time. And, YES, I used the old cartridges, but they are NEW and never been used because the stupid printer did not work when I replaced the USED cartridges. NOW, let me say, HP sent me the OfficeJet J4580 as a replacement! Now I am not sure what this printer does different than the J4540 but it should work theoretically.

In order to understand what is going on you must read what happened to me in the past:
--------------------------------------------------------------------------------------------------------------------------------------------
A friend of mine had this issue with his printer. So I brought it home to troubleshoot the problem. I have the exact same printer that worked fine! I removed my printer and put his in its place. Plugged the power and USB and the problem persisted of course. After a few minutes of tinkering around, I gave up on his printer. I removed his printer and put mine back in place and LO AND BEHOLD!! My printer started doing the same thing!!! IS IT THE POWER SUPPLY? Or a printer desease on the computer table!? The tech support person at HP would not let me explain this short story to him in an online chat. He insisted that the printer had a hardware problem. What are the chances of my printer failing just when I was checking out another? The tech also would not send me a new power supply with the new printer. When it arrives, I predict it to be shorted out by my existing power supply.
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The only thing that these two printers had in common was the POWER SUPPLY!

SOLUTION: Buy a totally NEW J4540 with NEW power supply! And pray that it is not DOA.

Posted on Jul 09, 2009

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The exclamation mark is on and the screen is flickering hp j4580 officejet all in one


A flashing exclamation mark is typically associated with a sever cartridge error (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem" etc.) typically indicates the internal micro-electronics of the HP #901 / 901XL cartridge are damaged. Have you tried replacing the ink cartridge with a new HP genuine cartridge to confirm?

NOTE: The cartridge's electrical wire runs at rear and lower side of the ink cartridge are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on all models which use HP 901 cartridges. Refer to Inkjet411 youtube videos below:


HP Officejet J4500 J4600 4500 Printer Error Messages -HP 901 & 901XL Cartridges

http://www.youtube.com/watch?v=RivHgvWCkJ8


HP 901 & 901XL Ink Cartridge Alerts - Low Ink Warnings:

http://www.youtube.com/watch?v=hzLM5mlkTt4


HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics - HP 901 Incompatible Print Cartridges: http://www.youtube.com/watch?v=S6uATgXxQlE


HP Officejet J4500 J4600 4500 Cartridge Error Bypass - HP 901 Cartridge Errors: http://www.youtube.com/watch?v=I4-m_RLdRE4



HP 901 Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=jTtNj6rN4g4




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2 Answers

Hp officejet j4580 flashing "incompatible


hello

you must purchase original ink cartridges -- not all compatible cartridges are built the same..

i would suggest buying authentica , from HP dealer or reseller

go to www.compluscominc.com, they will help you for sure and let you kno what to buy and how much
CC653AN icon_x.gif Contact Reseller
HP 901 Black Officejet Ink Cartridge - Prints approximately 200 pages (North America)
RoHS: Modified


CC654AN icon_x.gif Contact Reseller
HP 901XL Black Officejet Ink Cartridge - Prints approximately 700 pages (North America)
RoHS: Modified


CC656-30001 icon_x.gif Contact Reseller
HP 901 Tri-Color Officejet Ink Cartridge - Prints approximately 360 pages
RoHS: Modified



please send me 4 thumbs up

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2 Answers

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Printer needs to be reset:
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2. UN-plug power cord at wall/surge protector
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4. Plug in power cord
5. Turn ON printer
(This will reset the printer)

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Hp officejet j4680, incompatible cartridge


It is not necessary to buy another cartridge my friend, you can repair it. let me show you how... just take a towel paper, pour some water on and slide the cartridge slowly on, repeat this action 3 times and then slide the cartridge on another towel paper without water slowly and get the cartridge back in the printer.
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Take the cartridge out and clean the contacts off with something (ie: pencil eraser, your thumb...) That worked for me! I couldn't find a solution anywhere even after chatting with online tech support from HP. Quick and painless! I hope this helps...

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I've been in print cartridge hell since I bought a J4580.

I spent an hour on chat with HP customer service and was able to resolve the problem by partially resetting the printer. Here's how:
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