Question about SimpleTech SimpleDrive Pininfarina 320GB External USB 2.0 Hard Drive - Blue

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Computer does not recognize simpletech

I used a different simpletech external drive, renamed it R drive and downloaded some material on my computer. Now I have reconnected the newer simpletech external drive and my computer does not recognize it as a device that needs to be recognized. I have tried rebooting several times.

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  • gmcneel Apr 29, 2009

    I HAVE A 160 GB SIMPLE TECH DRIVE THAT HAD SONGS DOWNLOADED ON IT. MY COMPUTER RECOGNIZED IT AT FIRST. NOW IT DOES NOT RECOGNIZED. ALTHOUGH THE LIGHT COMES ON, MY COMPUTER DOESN,T SEE IT. GLENN

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I have a simpletech external drive that was working, but after i disconnect it unproperlly, i was getting the message <usb not recongnize>. I called simpletech, but customer service is ****, and anyway the drive inside is a hitahi, i have another simpletech and the drive inside is a western digital, whatever...
They told be to go to best buy to make a recover, so i called and they told me it s 250$, and if they cant do it, they will send it to a labotory witch cost 1700$, crazy ******* hein?
I red about getting drivers, putting the hdd in a fridge and much more stupid thing, BUT THE SOLUTION IS SIMPLE, OPEN THE CASE, UNDER THE ALLUMINIUM STICKER THERE IS 2 SCREWS, REMOVE THEM, OPEN THE CASE, TAKE THE HDD INSIDE OUT AND REMOVE THE ADAPTER CONNECTED TO THE HDD(WHERE YOU CONNECT THE USB CABLE) CAUSE THIS IS THE PART CAUSING THE PROBLEM, THE HARD DRIVE IS OK AND YOU DIDN T LOOSE NOTHING. So now what you can do is just buy a new case for laptop hard drive (with a new usb adapter included), or buy another simpleshit hdd and switch the adapter part or just buy an adapter to make your hdd an usb hdd and Voila, and after that i suggest you buy yourself a better hdd than simpleShit and make a new backup.

Posted on Jul 25, 2009

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I had a similar problem with a SimpleTech Ext HD (1TB) and Vista. Try disconnecting the power source from the back of the drive and reconnecting it. Give it 15 or 20 seconds. This works for me. Unfortunately I have to do it each time my laptop goes to sleep, but that's not a hard problem to get around.

Posted on May 11, 2009

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Assuming Windows, try the Device Manager and see if the (old) disk is listed there in the disk drives section.
If so, right-click it and select Uninstall. (do this while the new driver is disconnected)

That should force Windows to recognize and reinstall the new drive when you plug it again.

For other causes check out the external hard disk problems.

Posted on Apr 20, 2009

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I used the first solution, after having the issue of the linux and windows computer not recognising it. I removed the power whilst it was still 'connected' to the computer, and then replaced the power a few seconds later, and walla!- magic, b"h, it worked!

Posted on May 15, 2009

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If you are having issues accessing the drive i've encountered that situation before

I tried a different cord and it started working again. Additionally i've had this work for me (see below)

Try This:


  1. Unplug all USB devices
  2. Turn off Ext Hard drive
  3. Shut down computer
  4. Power on ext hard drive (then wait like 1 min)
  5. Turn on computer
  6. Wait for windows to finish loading
  7. Plug in the USB cord from the ext hard drive to your computer (may take up to a minute for computer to recognize it)
  8. If it doesn't recognize it then keep trying it in different USB ports
If it still won't recognize get all the latest windows update and reboot. If that doesn't solve your issue try your external hard drive on some other computers, check to see if drive needs special drivers installed (which most don't).

From SimpleTech's website: "1) I have the drive plugged in but I cannot find the drive in "My Computer", why?
The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS."

If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them. Your simpletech 250GB has a 3 year warranty on it. Info on the warranty can be found at http://www.simpletech.com/support/warranty/. If you want to RMA it, click the "Technical Support / RMA Request" on the left hand side of that page.

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