Question about HP LaserJet 2840 All-In-One Printer

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HP 2840 10.1004 SUPPLY ERROR I am getting a 10.1004 error meassage after replacing the chip on the imaging drum. Previously I was getting a "replace drum"message so I know that it was the imaging drum that was the culprit. Any ideas on this? Regards Alan

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There is something wrong with your drum.. try to replace a new chip for the drum make sure that the chip is working.... if that did not work. see if there is any damage in your drum.. If not replace a new drum..

Posted on Apr 27, 2009

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Dear Ankit
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Hi, we have the hp color laserjet 2840 series and we are getting a supply error (10.1004). The picture shows that there is a problem with our imaging drum. We bought a brand new imagind drum and it is...


Reseat the toner cartridge. Turn the printer off, and then back on again. You may want to try a new cartridge, but if that does not eliminate the error, call your HP support line. If the imaging-drum light is still blinking but the Attention light is not on, you must replace the imaging drum before the printer can continue printing. The imaging-drum light might be blinking by itself or at the same time another light is on or blinking. If another light is also on or blinking, turn the imaging-drum light off in the simulator and turn the other light on or blinking to isolate the condition. The printer has determined that it cannot read or write to the e-label on the imaging drum.Reseat the imaging drum, and then power cycle the printer. If this does not work, replace the imaging drum. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on. If the problem persists, replace the imaging drum E-label reader. The imaging-drum light might be blinking by itself or at the same time another light is on or blinking. If another light is also on or blinking, turn the imaging-drum light off in the simulator and turn the other light on or blinking to isolate the condition.

If Hope that this helps,, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks,Joe


Feb 04, 2011 | Office Equipment & Supplies

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10.1004 SUPPLY MEMORY ERROR ON IMAGING DRUM Unable to read the supply data. Re-install the supply. If the error reappears, contact support.


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Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Jul 03, 2010 | HP LaserJet 2840 All-In-One Printer

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Imaging drum is empty or missing (Error 40204) Light pattern c00187081.jpg Description The imaging drum is empty or missing. The imaging drum light is blinking, and then printer stops printing. An error 40204 is written to the event log. The printer cannot detect the imaging drum correctly. Action
  1. Reinsert or replace the imaging drum.
  2. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on.
  3. Repeat Steps 1 and 2 with a new imaging drum.
  4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.
Imaging drum e-label reader is faulty (Error 10004) Light pattern c00187081.jpg Description The imaging drum light is blinking, and then printer stops printing. An error 10004 is written to the event log. The imaging drum e-label reader is faulty and the printer cannot detect the imaging drum correctly. Action
  1. Reinsert or replace the imaging drum.
  2. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on.
  3. Repeat Steps 1 and 2 with a new imaging drum.
  4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

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We have replaced new imaging drum for HP Colour Laser jet 2840 but it is still saying we need to replace it? How do we get round this problem or what are we doing wrong?


Hi Katherine,
This has to do with a chip on the Imaging Drum Unit. The chip has been "spent" or faulty. Whether it is a brand new HP Drum unit or a refurbished one, you should bring it back to your supplier.
Note that just replacing the chip on a used Drum Unit would have problems later as there is a waste bin which could be nearly fully.

Rgds
S88

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You will need to replace the image drum. This is either due to the face that you have exceeded the number of pages/cycles that the drum supports or the drum has damage. If this is the drum that came with the printer, it is likely they shipped it with "starter" supplies which last a fraction of the time as the regular "full retail" replacement supplies. A URL for HP's instructions on how to replace tn image drum on the HPCLJ 2550 series follows:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=388394&prodTypeId=18972&prodSeriesId=388394&objectID=bpl12241

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