Neat wil not scan doc into windows pc. doc goes into q and windows pop up says there is and issue and neat shuts down.

Troubleshooting Scanner Problems in NeatWorks for Windows

www.neat.com/.../troubleshooting-scanner-problems-in-neatworks/

Troubleshooting Scanner Problems in NeatWorks for Windows ... Plug the scannerback into the computer, start NeatWorks, and try scanning again.

NeatConnect Scanning Issues - The Neat Company

www.neat.com/helpcenter/neatconnect-scanning-issues/

My LED screen wont turn on? If this is the first time using the NeatConnect scannerand you are not using it with a computer, please confirm that the cord is ...

Download Neat Software' Activate Neat ' Neat Company

www.neat.com/helpcenter/download-neat-software/

If you are looking to download or activate Neat software for your scanner, visitneat.com/activatend for more information. ... Desktop Software (For Existing Users) ...

Support - The Neat Company

www.neat.com/support/

Neat's Smart Organization System desktop software. ... Fast and efficient scanners to help convert your paper mess into an organized digital filing system.

Frayed wiring!

Select The format PDF and it wil lscan document in one file

Sounds like a virus. Try installing Microsoft Security Essentials and Malware Bytes. Run those a few times and see if that fixes the problem. If it is still slow, reinstall windows.

hi,
your system might be infected with virus or spyware.
scan with good anitvirus you can use this links
http://www.bitdefender.com/scanner/online/free.html
even though it giving problem format the system and install fresh OS .
I hope this will resolve the issue.

go to BioS set up..

see to it if the CD Rom Drive has been detected..

if Not,,, try to connect again

...back to BIOS SET up

...

if it detect..save it...

then boot the computer until it pop up the windows environment..

double click "my computer " icon

if CD ROM has there..

your computer normally shut down..

The Norton program having the issue with the system shutdown and system scan
to fix the issue
please uncheck the shout down option in System scan

Your HD's probably bought it, but you can always try to read from it later after you reinstall to a new hard drive or drive array (striped SATA is fast!)

please unplug all external devices from the back of the system tower , unplug the power cable and push the on button on the system and count 1-20 replug the power cable and power on the system the issue wil be resolved

Yes, factory re-imaging of the computer will work. But it's overkill.

Her computer is most likely infected with a virus that tells windows to shutdown.

Before reformatting the computer, have her boot into safe mode. Do this by hitting F8 while the computer is booting, and the safe mode menu will pop up, where she can pick "Safe Mode" as the method of booting.

When windows comes up, she should run a virus scan on her computer and try and get rid of the problem. She does have some kind of anti-virus utility installed right? If not, get AVG Free Edition from http://free.grisoft.com/doc/downloads?prd=aff