Question about LG Prada KE850 Cellular Phone

27 Answers

Can not connect using LG Mobile Sync

Hi, i tried all the solutions on connecting the phone with PC, but it didn't work. My PC can recognize it as external drive - so there is nothing wrong with USB connection and i can do the 'darag and drop' of MP# or picture using Explorer. But when i open LGSync application, it said CAN NOT CONNECT TO MOBILE PHONE, CHECK CONNECTION and all the menu is grey. I also want to know how can we install new application such as game? Thanks in advance, Jibenk

Posted by on

  • 23 more comments 
  • Anonymous Dec 23, 2007

    can't connect

  • Anonymous Dec 26, 2007

    same problem as first user..

  • manninj Feb 11, 2008

    I cannot do the same thing with my phone. It sync'd the day I got it, but has never been able to do it again.

  • FlashJim2008 Feb 29, 2008

    My phone computer runs Vista, drives on CD are for Windows XP. Can not finds Vista dives anywhere on the web for LG Prada phone to fix problem. Can you help?

  • Liakos79 Mar 02, 2008

    I deal the same problem as the first user. My LG Prada cannot connet to the PC by using the application of MOBILE SYNC.Please notify me if there is a solution. Thanks

  • caroldine Mar 04, 2008

    same problem as other users new phone tried changing to data storage still says can not connect to phone and all boxes for adding info are grey....

  • Anonymous Mar 10, 2008

    software is not working can not syncronised with my computer

  • jerrysan Mar 11, 2008

    yes, this is the worst piece of software i have come across. even when randomly i have managed to connect the phone KE600, the transfer of data stops after 34 records and aborts and/or loads corrupted files on to the phone. help function and messages are abysmal.

    jeremy burton

  • Anonymous Mar 21, 2008

    As others have found - the USB is fine and mass storage works great, but I can't get it to talk to the phone to update. Talking to LG is a waste of time as they don't even understand what their phone can or can't do...

  • cwidman Apr 16, 2008

    Have very bad sync issues ...somehow the phone does not recoginze it is plugged in to sync...any suggestions?

  • Anonymous May 20, 2008

    Hi,

    Restart
    Put the phone on memory card
    Plug ur USB cable before login

    The problem comes from those 2 processus:


    • ehtray.exe

    • ehsched


    1. Ctrl+Alt+Del

    2. Processus

    3. Close ehtray.exe and ehtray.exe

    4. Then run the program LG Mobile Sync
    It works for me.



  • gavinmc Sep 09, 2008

    when i connect my phone to my laptop and try accessing the phone it will not locate the usb port and i cant get anything to patch it - any ideas?????
    it will be much appriciated.



  • rchrdball Oct 06, 2008

    my phone and pc are not connecting even though i have installed the correct software that come with the phone can the software be sent to me and downloaded

  • pedubb2 Oct 23, 2008

    I can not get the phone to sync with my outlook so that I can download my contacts.

  • Anonymous Nov 10, 2008

    i cant connect with my phone

  • Anonymous Nov 10, 2008

    i have the same problem

  • Anonymous Dec 12, 2008

    I put on phone's settings usb mode for transmitting data, but still it can't connect with vista laptop

  • aleciasheedy Dec 22, 2008

    my connection says it cant reconize whats in usb port one and wont allow me to connect with the programe

  • melaanswart Jan 07, 2009

    MY nEW lg kf510 does not want to connect to computer keeps on sy check connection

  • auntiemay Jan 13, 2009

    no matter how i try i cannot get my lg sync to work any suggestion is welcome

  • Anonymous Jan 27, 2009

    hi, just wondering if anyone can help. i have the same problem as the guy below only i have the LG Prada and i cannot find any usb connection options in which to adjust as directed by the people from the page http://www.fixya.com/support/t203638-not.... i've had a look through the owners manual and i still cannot find any settings to do with connecting to the computer to sync with the LG mobile syncing programme.







    hope you can help thanks heaps








    • Hi, i tried all the solutions on connecting the phone with PC, but it didn't work. My PC can recognize it as external drive - so there is nothing wrong with USB connection and i can do the 'darag and drop' of MP# or picture using Explorer. But when i open LGSync application, it said CAN NOT CONNECT TO MOBILE PHONE, CHECK CONNECTION and all the menu is grey. I also want to know how can we install new application such as game?

      Thanks in advance,
      Jibenk

  • Anonymous Feb 23, 2009

    I've the same problem!

  • Anonymous Mar 09, 2009

    using lg renoir unable to synch. drop and drag ok but get 'select correct folder'all the time, am i the only luddite out there?

  • Anonymous Apr 20, 2009

    ok my problem is based on the same problem but i seem to b having trouble at an earlier stage than everyone. my phone wont connect at all, it claims tht i have no communication port. can someone help me finding whatever tht is. i need to update my phone but cant do it til LG develops a decent software!

  • Anonymous May 20, 2009

    i have exactly the same problem. LG sync does not connect to my LG KE770 phone

×

Ad

27 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I have the same problem like everyone else in this forum! here is the solution:

1. The USB modem driver came with the CD may or will not work, so get the latest drivers for it.

2. Before install the new drivers, change your phone setting under " setting -> USB connection -> from MASS STORAGE to DATA LINK.

3. Plug the usb cable to the phone and to your PC, it should do anything or give any message if it does just cancel it for now.

4. Install the new USB driver you just download, while install it will said something like " does not work with XP " just click OK don't panic.

5. After it finished installed you will see by the clock that it find the USB LG blah blah...and ding ding sound if you have sound on.

6. Now go back to LG Sync software and click on Connect & choose LG modem com port whatever it there.

7. You're done !!!

Here the link where to get the new USB driver:

http://it.lgmobile.com/web/web.product.manualSoftwareRF.laf

Yeah the link is all Italian ...don't panic, I couldn't read it either LOL...just click on the picture where you see the phone and the PC with wrap around with arrow, then follow instruction will be in English.

Good Luck!
Keep posting good answer that you find and help out other just like US!

Posted on May 23, 2009

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Go to connectivity and change it to Data.
To transfer contacts from Outlook, first import the contacts into the LG Sync software ie Go to File -> Import ->Outlook.
You'll get a prompt asking you to allow the software to access to Outlook address book.
When its done, select all the contacts (in the Sync software) and sync it to the phone (green arrow).

Posted on Mar 09, 2008

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I just got the phone and expierenced similar problems to what others have reported. the solutions that describe switching the usb conncection options on the phone are accurate. I ecountered dilemas trying to use Mobile Sync. I was able to install the software and was able to get the software (tools) to show that the comm port was being recognized but at the bottom of the screen it read something like "no phone connection" or something similar and no options on the screens tabs (file) (view) etc. where clickable. I then clicked on the calendar button and all of a sudden the connect button right next to it was clickable. I was able to transfer all my Outlook contacts with phone numbers to my phone.

Posted on May 14, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Before connecting, configure the USB port of your LG cellphone.
Menu/Configuration/Conectivity/USB port
The setting must be: "Data service" instead of "Mass storage"
This is for all versions of LG Mobile Sync and XP/Vista

Posted on May 15, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Hi! I had the same problem with phone LG kf 510. I use Windows Xp. The solution: the first, put the Usb connection on Data service and then connect the phone with PC. The PC doesn't recognize phone on this setting. Then open the program LG mobile syng. Now on Usb connection choose Mass storage and again Data service. The phone starts to try to synchronize with the PC and to make connection with the program. But by this way to connect the phone with PC, the PC can't recognize it as external drive.

Posted on Dec 21, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Ive got excatly the same problem too and its driving me mad anyone please help!

Posted on Sep 27, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Try to read this :http://www.consumingexperience.com/2007/04/lg-shine-ke970-phone-ringtones-music.html#transfer

Posted on Feb 19, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

There is no way possible to sync any contacts into this phone ... if there is please tell how. I keep getting a error message that says the hardware may not be good.

Posted on Apr 16, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

LG Sync software runs on XP / ME / 2000 / WIN 98 versions, if your running vista you need to run Sync software as an older version.
In vista go to control panel / programs ...you can click on the "run as older version of software" link, (on left side of window) this will open a compatability wizard, follow on screen guidlines allowing the software to run as if on XP ! this will allow the software to run on vista platforms. If having sync problems refer to your phones usb connectivity. change this to data.

Posted on Apr 30, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hello my phone will not connect...and i have no option on changing to data...i have a rooted and unlocked phone...any suggestions on to update the phone...it will not connect to laptop...it connects but then wen it is "checking on the sync" is says there is a problem with the communication with pc to phone...any ideas please help

Posted on Apr 23, 2012

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have a problem. My phone LG GM200 screen has cracked. The screen is now totally black. I need to back up my contacts. I need to do the USB settings. Can someone pls help me. Can someone guide me by telling me how to get to USB settings. Example: Press Menu then press 1-2-3-4..........

Posted on May 21, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had same problem but fixed it as follows :-
Open DEVICE MANAGER [via control panel/system] Click on MODEMS + Right click LGE Mobile USB Modem and select Properties.
Click DIAGNOSTICS tab the click QUERY MODEM then wait for COMMAND and RESPONSES panel to
complete.
Once commands and respones are shown close Device Manager.
Open up the LG MOBILE SYNC appication click on Multimedia or Messages on Toolbar wait for widow to show selection then click Connect on toolbar, yiou then should see the connection window pop up with the Icons showing connection.
Then it will download whatever you selected on toolbar [-typically Messages say.
Regards
Harry

Posted on Feb 01, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

Hello ..Well guys i've been reading and trying most of your advices and the most simple thing to do is on the phone itself..you have to tune to phone settings so that any computers or notebooks or laptops can recognise it..
I have Lg KE850, go on the solution number 17..
thanks friends.
Lynx

Posted on Jun 09, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Guys, read your installation Booklet.
You must just go in hand in settings - sync option (5) - usb (5) and everything works fine...

Posted on Jan 30, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I need help cuz its not workin

Posted on Dec 02, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

1. In LG manager check in what numbers of the com ports are available for the phone
2. open the phone and modem options
3. check on which com the lge mobile usb modem is connected ...
change to the port available at LG manager :)

Posted on Sep 16, 2008

ONLY ONE SOLUTION!

I faced the same problem, tried to sync with PC for two days with all types of solutions suggested. It finally worked. Thanks to Solution suggested on 20 May! End the processes for the ehsched.exe and ehtray.exe.

Posted on Jul 15, 2008

Menu 9-5-5
1. Sync
2. MP3-s, images ...

Posted on May 20, 2008

I have tried changing from "data" to mass storage, then turn phone off. but once turned back on, it automatically reverts to mass storage again. the conclusion: still having problems using lg mobile sync and it's still saying "cannot connect to mobile. check connection" i'm getting very frustrated. does anyone have any suggestions that actually will work? and i've tried changing compatibility in the pc but still does not work. SOMEBODY PLEASE HELP

Posted on May 07, 2008

  1. go to usb settings and change it to data not mass storage

Posted on Feb 29, 2008

In the phone you have 2 options to use USB connection (Shine). One of them is "Modem" - use it in order to work with LG Mobyle Sinc.

Posted on Oct 08, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Unable to connect lg kf700 with the software pc suite i down loaded ( lost origonal cd) the mesage i get is unable to reconise phone. os is xp. unable to find link for suitable pc suite....( if there is a difference in version...i dont know ) link would be usfull

Posted on Dec 29, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

DEAR SIR
I HAVE KF510 MOBILE BUT MY MOBILE NOT CONNECTED TO PC. CHECK YOUR USB PORT WHAT CAN I DO ? ?

Posted on Dec 07, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Solution 3 works perfect. I would just add that after entering the sync software, click on contact /agenda to get an active CONNECT icon. Solution 3 was:
"To Synchronise the Phone with the PC you must go to "connectivity" and set the USB Connection on the phone to Data Service and use the LG Sync. software."

Posted on Jun 24, 2009

This is just crappy software, it's not a Windows related problem. I am a Mac user and running LG Mobile Sync under Virtual PC. Like everyone else in here I can connect the phone acting as an USB storage device (like I can on my Mac outside of Virtual PC) but I can't get it to "talk" to LG Mobile Sync.

In Virtual PC, I have to tell the program which USB devices to pass through to the Virtual PC Windows installation and which devices to "leave" on the Mac.

When connecting the phone to my Mac, the Virtual PC USB settings pop-up, notifying me of the new device. The device is visible as "LG: 1 CDC and 1 MS and 1 DPS". When I tell it to pass it on to Windows inside Virtual PC, it's just not picked up by the Sync software.

Posted on Jul 06, 2008

To Synchronise the Phone with the PC you must go to "connectivity" and set the USB Connection on the phone to Data Service and use the LG Sync. software. To transfer files such as photos videos or music, set to -Mass storage- and use windows explorer to Drag & drop. it's easy.

Posted on Oct 05, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Leave the phone settings on Mass Storage, but when it connects, there will be an option on the phone to 'Exit'. This disconnects the USB drive, but enables the data connection for synching. Then you can use your LG software to synch.

Posted on May 08, 2008

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

dr_bharat
  • 61 Answers

SOURCE: Can not connect using LG Mobile Sync

i think your driver is not sporting your phone you can download it from http://www.lgmobiles.com/PCsync.
contact me +919784549965
bharat.rathii@gmil.com

Posted on Feb 15, 2008

fnbryden
  • 1 Answer

SOURCE: Can not connect using LG Mobile Sync

Sony Vaio running Vista 32 bit & a LG KE850 Prada had the same problem with LG Mobile Sync not recognising that the phone was connected, but now working fine.

Try the following :

After downloading mobile Sync to your computer.

Open phone settings, then connectivity, then USB Connection & select Data Service.

Connect the phone to the computer, the computer then senses NEW HARDWARE and looks for & installs the drivers.

Once completed.

Open Mobile Sync, select connect icon and the compurter links with the phone and everything works fine from then on.

Posted on Jun 30, 2008

  • 1 Answer

SOURCE: Can not connect using LG Mobile Sync

Try changing 'Settings - Connectivity - USB connection' from 'Mass storage' to 'Data service'. I think that'll work (you'll have to change the setting back again if/when you want to copy files again. :-)

Posted on Aug 05, 2008

abhishek33
  • 1239 Answers

SOURCE: lg mobile sync

hi yes i think if it is usb problem then you have to change it or you can connect through blue tooh and check ttat problem

Posted on Sep 10, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Cannot sync photos from LG KU990i to computer with LG Suite III


TRY WITHOUT ADDITIONAL MENU ON MAIN SCREEN (move your finger laterally on main screen to put or remove the additional menu

Dec 18, 2009 | Cell Phones

1 Answer

Hi I have LG KP175 mobile, I am trying to


try to go in control panel of ur pc then modify/repair the lg sync if it works then good otherwise try to update the version...

Sep 02, 2009 | LG KU990 Viewty

1 Answer

Lg mobile sync


hi yes i think if it is usb problem then you have to change it or you can connect through blue tooh and check ttat problem

Sep 10, 2008 | LG Prada KE850 Cellular Phone

2 Answers

Can not connect using LG Mobile Sync


Try changing 'Settings - Connectivity - USB connection' from 'Mass storage' to 'Data service'. I think that'll work (you'll have to change the setting back again if/when you want to copy files again. :-)

Aug 03, 2008 | LG Shine KE970 Cellular Phone

1 Answer

Can not connect using LG Mobile Sync


I have an LG 970 with precisely this stupid problem. In many, many ways, this phone is a complete nuisance. This particular stupidity is a phone setup issue, it cannot be a Mass storage Device and a Data Service at the same time.
Solution:
Phone, Menu, 9 Settings, 4 Connectivity, 3 USB connection, ...
- select "Mass storage" if you want to access images, sounds etc using Windows Explorer, just like any other USB stick
- select "Data service" if you want to use the LG Mobile Sync application
FH, Denmark

Jun 02, 2008 | Computers & Internet

4 Answers

Can not connect using LG Mobile Sync


I HAVE LG CU500 AND I WANT TO CONECT WITH MY PC. I HAVE USB CABLE BUT, MENUAL SAYS U NEED TO BUY SD MICRO CHEEP I DONT WANT TO BUY WITHOUT THAT HOW CAN I CONECT WITH MY PC HELP ME

May 27, 2008 | LG CU500 Cellular Phone

2 Answers

Cannot connect using LG internet cube software


The_Wise23 - delete and try reinstalling your lg usb modem if that does not work call your provider and see if they can assist you more.

chinesebox - the best thing to do is uninstall all lg software and then reinstall it.

for all other users un-install then reinstall

Feb 17, 2008 | LG Shine KE970 Cellular Phone

3 Answers

Can not connect using LG Mobile Sync


i think your driver is not sporting your phone you can download it from http://www.lgmobiles.com/PCsync.
contact me +919784549965
bharat.rathii@gmil.com

Feb 15, 2008 | LG Shine KE970 Cellular Phone

7 Answers

Can not connect using LG Mobile Sync


Hi all,

I went through the same trouble. After a small investigation I've found that the USB driver wasn't install. I just ran the setup and it worked imediatly C:\Program Files\LGE GSM PC Sync\USB Setup\LGUSBModemDriver_ML_WHQL_Ver_4.6.exe


Hope it could help!

Feb 03, 2008 | LG Shine KE970 Cellular Phone

3 Answers

Cannot connect using LG internet cube software


I had the same problem but now i have found the solution for it. Its not the software its the phone. Go to your Phone Settings hit Connectivity and then Usb Connection select Data Service and now connect your phone to the pc and select connect in Mobilesync and it should work. After you are done using MOBILE SYNC you can simple go in settings once again and choose mass storage for any downloads!!!

Dec 17, 2007 | Computers & Internet

Not finding what you are looking for?
LG Prada KE850 Cellular Phone Logo

16,597 people viewed this question

Ask a Question

Usually answered in minutes!

Top LG Cell Phones Experts

skiffy99
skiffy99

Level 1 Expert

21 Answers

Raphael Josiah

Level 2 Expert

86 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a LG Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...