Question about Dell 16X DVD±RW Serial ATA Internal Drive for Optiplex 755 Energy Smart Desktop (TP969) DVD Drive

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Configuring dell optiplex 755 sff

I am unable to get my 755 to recognize both the cd rom and the hard drive from the bios...it will recognize either unit just as long as the other is disconnect...both cd rom and drive are new..no os installed

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  • waynerinke Apr 20, 2009

    no luck...sata drives.....tried hooking up a usb floppy.....won't recognize it either

  • waynerinke Apr 22, 2009

    I have an Optiplex 755 SFF that will not recognize both the dvd rom and the hard drive at the same time. These are both new SATA drives.. If I disconnect either, the other will be recognized.

    I have also bought a new USB floppy. It does not recognize either..

    I think it may be a bios problem but can’t update BIOS without some DRIVES.

    It will read the dvd and start to load windows, but when it is time to load to hard drive, it shows as drive not present..I am really stumped on this one.

    I have tried everything I can think of...Any help would be really appreciated..

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On the back of each device their should be a jumper on the right side next to where the ribbon cable plugs in. Remove the jumpers and replace them into the slot thats for "Cable Select" Their should be a picture on the top of the device if they aren't labeled. You can also put the jumper for 1 as "Master" and the other as "Slave"

Posted on Apr 20, 2009

  • Mike  Petrowsky
    Mike Petrowsky Apr 20, 2009

    ahh ok sata drives.. While installing windows you will need to provide the sata drivers on a floppy. you can use the internal or usb floppy drive. Go to dell.com and under support enter your service tag or model number and download the sata drivers. either unzip to the floppy drive or install the program and it will write to the floppy depending on what kind dell uses.

    While installing windows watch the bottom of the screen as soon as it starts it will prompt you to hit F6 to install additional drivers.
    Thats for XP, with vista it should detect them automatically.


  • Mike  Petrowsky
    Mike Petrowsky Apr 22, 2009

    One quick and easy solution is to replace the motherboard, if it is in fact found to be faulty.
    eBay 60-70$
    Have you contacted DELL Support? Is it still under Warranty?


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