Question about Televison & Video
If you have already unplugged it for 20 minutes to reset to factory settings - the most likely issue here is your laser has become mis-aligned.
There is no end-user fix for this. It needs to be aligned with specialized tools.
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Posted on Apr 22, 2009
Microsoft has a documented fix related to your issue.
Log into your computer as any user that is part of the administrator group, this could be your normal user
To determine this
Please go to start > Control Panel > Users
Press and Hold "Windows Key Logo" + Press "E" > Click the Drop down arrow in the address bar and select Control Panel > select Users
This will tell you which users are "Administrators"
This also could be an account that is necessary in Vista when Windows prompts you for a password when installing or changing system wide settings.
Once you have established an Administrator account and have logged in under that account
Please visit this site:
Start with the Fix it option, saving the file in an accessible location and then manually going to the file and double clicking on its icon to run it.
After this process informs you that it is complete restart if prompted, if it has not prompted you to restart, please restart anyway.
While restarting notice if your computers Windows boot screen (the black screen with the Windows Logo) says or has the following:
a moving segmented bar inside a small rounded rectangle
A Windows Logo in a Globe-like clear circle with light extending outward
Depending on what happened during startup, from the listed events, make a note of your version of Windows.
Log in as the administrator account you used for the previous process.
If this has not solved your problem, please move to manual process listed below the Fix it button.
Please Re-visit the site:
Follow the procedure under of the manual process for your version of Windows.
Log in as the administrator account you used for the previous two processes, follow the instructions listed, starting at "Did this Fix the Problem?" which will explain how to go about re-installing any software necessary for your CD/DVD Drive.
Generally, if the light on the front of your drive still lights up, and your drive still makes the common noise when you insert a CD, at its regular tone and volume, then your drive is not physically damaged.
Your drive could be physically damaged if:
If you have no lights. If your drive makes absolutely no noise at all (with your ear close to the drive). If the drive makes a louder then normal noise.
If this does not solve your problem, or you get any errors that you can not continue the processes, please let us know and we shall continue with further troubleshooting.
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Posted on Apr 20, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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