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The dvd was playing ok, then we put in a movie Twilite ( yes Philips is working on a fix for that movie) but now we can't put in any movie. Tried the cleaning dvd already and it will not work. sharon

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  • slewis01 Apr 22, 2009

    should we fix it or just get a new one

  • slewis01 Apr 22, 2009

    It is 3 years old and some of the speaker are on the wall. This is a home theathr system.

  • slewis01 Apr 22, 2009

    where is your shop we are in New Orleans La

  • slewis01 Apr 22, 2009

    I understand the cost for you.



2 Answers

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If you have already unplugged it for 20 minutes to reset to factory settings - the most likely issue here is your laser has become mis-aligned.
There is no end-user fix for this. It needs to be aligned with specialized tools.

Thanks for using FixYa!!

Posted on Apr 22, 2009

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  • blueextc3221
    blueextc3221 Apr 22, 2009

    I charge $45 for clean and alignment in my shop.

    Depending on the age of the player - you may be wise putting that toward a new one.

    New DVD players can be had for $60 or less (depending on name brand) these days!


  • blueextc3221
    blueextc3221 Apr 22, 2009

    Its going to have to be your decision.

    As I tell people - when they bring in their $30 dvd player for a clean and alignment and complain that it costs more than the dvd player did new....

    I cannot charge differently for a lesser dollar value player - because whether it is a $300 or $30 machine - it takes me the same amount of time to repair either one.

    Hope This helps.

  • blueextc3221
    blueextc3221 Apr 22, 2009

    I am near Detroit, MI


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Microsoft has a documented fix related to your issue.

Log into your computer as any user that is part of the administrator group, this could be your normal user
To determine this

Please go to start > Control Panel > Users
Press and Hold "Windows Key Logo" + Press "E" > Click the Drop down arrow in the address bar and select Control Panel > select Users
This will tell you which users are "Administrators"

This also could be an account that is necessary in Vista when Windows prompts you for a password when installing or changing system wide settings.

Once you have established an Administrator account and have logged in under that account
Please visit this site:

Start with the Fix it option, saving the file in an accessible location and then manually going to the file and double clicking on its icon to run it.

After this process informs you that it is complete restart if prompted, if it has not prompted you to restart, please restart anyway.
While restarting notice if your computers Windows boot screen (the black screen with the Windows Logo) says or has the following:
a moving segmented bar inside a small rounded rectangle
A Windows Logo in a Globe-like clear circle with light extending outward

Windows XP

Depending on what happened during startup, from the listed events, make a note of your version of Windows.
Log in as the administrator account you used for the previous process.
If this has not solved your problem, please move to manual process listed below the Fix it button.

Please Re-visit the site:

Follow the procedure under of the manual process for your version of Windows.

Log in as the administrator account you used for the previous two processes, follow the instructions listed, starting at "Did this Fix the Problem?" which will explain how to go about re-installing any software necessary for your CD/DVD Drive.

Generally, if the light on the front of your drive still lights up, and your drive still makes the common noise when you insert a CD, at its regular tone and volume, then your drive is not physically damaged.

Your drive could be physically damaged if:
If you have no lights. If your drive makes absolutely no noise at all (with your ear close to the drive). If the drive makes a louder then normal noise.

If this does not solve your problem, or you get any errors that you can not continue the processes, please let us know and we shall continue with further troubleshooting.

If you found this information helpful, please take a moment to rate your experience.
Thanks for choosing FixYa!

Posted on Apr 20, 2009


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