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Windows not Starting Correctly

Black and white screen (not a pop up box) indicates "windows did not start correctly". It prompts me to re-start in "Last Known Good Configuration", or "Start Windows Normally", or start in three different "Safe Modes". None of them work and after 30 seconds it reboots itself and comes back to the same screen. It keeps repeating this cycle over and over, and I have not found a way to break thru and get Windows completley started. Any ideas?

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  • edzjaxon Apr 20, 2009

    When I boot it into Safe mode it gives me a full screen of different windows/system32/drivers....I will try the F2 every 2 seconds and see what I get.

    It is Windows XP Home Edition

  • edzjaxon Apr 20, 2009


    I have two Dell discs: Applications (antivirus, support, multyimedia, and Internet) and Driver and Utilities (devise drivers, diagnostics and utilities, and computer documentation). Which one to use?

  • edzjaxon Apr 20, 2009

    Thanks rcampsr and biteguy. I got iot fixed using your direction.

    Appreciate it alot!!!!

  • Richard Camp
    Richard Camp May 11, 2010

    The F12 feature will allow you to select what device to boot from. You can try the drivers and utiities disc, but I think it should be the Windows XP disc, since that is where I always gotten the recovery console. Good Luck, RAC

  • Richard Camp
    Richard Camp May 11, 2010

    What is the OS you are using? I would take a wild guess and say you got a virus the causes the computer to just keep rebooting. There are several out there going around right now. Normally when you get the F8 screen when windows starts, it means that the windows start up procedures in normal start up are bad, but not bad enought to give you the blue screen of death as we call it. You still should be able to select the start in safe mode and windows will start up in its default mode. This usually allows you to fix the problem that caused the error and the restart in normal mode.

  • mrninja
    mrninja May 11, 2010

    Its booting to the command prompt-could be any number of reasons we have to start at the beginning of the tree and see whats hanging it up- if it wont boot into safe mode-try booting to the BOIS (set-up utility) as soon as you power on press F2 every 2 seconds and see if the boot sequence has changed? also what is your OS?


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Hit F12 on startup and then put your Dell system disk in so it will boot from the CD.
When you get the startup, you will be prompted to see if you want to repair with the recovery console. Hit R and wait until it asks for the installation you want to repair. The option #1 should be windows, so hit #1. When it asks for the password, hit Enter (I hope you don't have an admin password, 'cause that's what it is looking for. If you hit enter and you get a c:\windows> prompt, type in the following:
chkdsk /r
After the scan runs, Windows should start. If not, let me know and we can do other stuff.

Posted on Apr 20, 2009

  • Art Ellison
    Art Ellison Apr 20, 2009

    I'd appreciate it if you would rate the solution.


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The operating system on your computer is Microsoft Vista.
Windows Vista comes with a rich feature set of diagnostic and repair tools that you can use in the event that your computer is not operating correctly. These tools allow you to diagnose problems and repair them without having to boot into Windows. This provides much greater flexibility when it comes to fixing problems that you are not able to resolve normally. Do the foll. :-
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406fab5.jpg Press the Next button to continue
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98dd287.jpg Click on the Startup Repair option.
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