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Problem for Scanners
Generic problem for all Scanners
HP Officejet J5780 All-in-One
I have bought the above printer a week ago. Installed it and everything works i.e fax, printer and copier however i am having problems with the scanner side of the unit. When i press the scan button on the printer itself, it comes up with an error message saying 'No Scan Options' refer to device documentation to troubleshoot.
I have done this and have been on the HP website and tried un-installing and reinstalling the software many times and following the exact steps they recommended. Nevertheless, I have failed to resolve this issue.
One interesting thing I did notice and it does mention it on the HP website that while installing the software the installation wizard should complete with a final congratulations screen with a finish button to be pressed. During my several re installations i did notice that when the percentage bar reaches to 96% it takes several minutes before it rushes quickly to 100% and the auto installation screen disappears without a congratulations screen. Now according to HP this means the software or drivers have not been installed correctly.
The second issue im facing is that when i click on the HP Solution Center icon on my desktop an error message saying NO HP DEVICES FOUND. This is strange as I can easily print from my PC.
I have also downloaded the latest software package from the HP website and tried un installing and re installing from my hard drive rather than the CD that came with it. It comes up with the same frustrating result.
Could you kindly help me to resolve this issue.
I have done this and have been on the HP website and tried un-installing and reinstalling the software many times and following the exact steps they recommended. Nevertheless, I have failed to resolve this issue.
One interesting thing I did notice and it does mention it on the HP website that while installing the software the installation wizard should complete with a final congratulations screen with a finish button to be pressed. During my several re installations i did notice that when the percentage bar reaches to 96% it takes several minutes before it rushes quickly to 100% and the auto installation screen disappears without a congratulations screen. Now according to HP this means the software or drivers have not been installed correctly.
The second issue im facing is that when i click on the HP Solution Center icon on my desktop an error message saying NO HP DEVICES FOUND. This is strange as I can easily print from my PC.
I have also downloaded the latest software package from the HP website and tried un installing and re installing from my hard drive rather than the CD that came with it. It comes up with the same frustrating result.
Could you kindly help me to resolve this issue.
Comments:
Sep 20, 2007
- Thanks but if you read my detailed description I have already mentioned that I did the complete un installation and re installation with rebooting many times and following the exact steps as recommended in the troubleshooting guide. Hence the reason to post here.There is no separate scanner. Its an all-in-one printer as mentioned above.
Oct 30, 2007
- Guys thanks for your concerns. I was thinking it was me but seems you are in the same boat as me. HP must know about this as they reply to my emails telling me exactly the same things they told me in the first place. I gave up with HP support staff as they were going round and round the circle. I can onyl conclude that they dont have a solution for it yet. To be honest I was spending a lot of time following their instructions and not getting anywhere. Therefore I decided to spend the same amount of time getting on with my work!!I have a small temporary solution for scanning. I have put a shortcut of 'Scanner and Cameras' from the control panel to my desktop. I use this to scan and it works. Hope this helps. If you guys come up with resolving this issue please post it here.
Many Thanks
Same Problem
May 07, 2009
- I got a new computer with Vista in January and haven't been able to use the scanner on my old HP 5610 All-in-One since then. I'd all but given up, then tried solution #3 above...IT WORKED!! I can't believe it -- you're a genius! - GuestMar 29, 2009
- I have the same problem. What can I do- GuestFeb 21, 2009
- Same problem: HP Officejet J5780 All-in-One installed. Current drivers loaded onto Mac mini running 10.3.9. Printer is wireless-accessible via Airport. Prints and faxes just fine. When I try to scan, the All-in-One says "No scan options." When I try to launch HP Scan Pro it says "scanner not found." - paigewestonFeb 21, 2009
- All of a sudden my scan doesn't work either, refer to device documentation? I have looked through all of my stuff (manual?) on this and can't find it, I don't think I even have a real manual, and there is nothing in the help menu?- GuestJan 07, 2009
- I'm having problem receiving faxes...I can send them but I can not receive them...it rings but nothing- laide806Best Solution
posted on Jan 14, 2008
I had the same problem. I was finally able to resolve this issue by unplugging the hp 5780 and thowing it in the waste basket and installing a lexmark all in one machine' Result NO MORE HP HEADACHES and the lexmark works great
Yes
No
Solution #2
posted on Sep 28, 2007
I just had the same problem with the same HP All-in-One. No idea what caused it, but I was able to circumvent the device and scan through the Start menu. Go to the "All Programs" list, then go to "HP", then click on "HP Solution Center". This should bring up a familiar HP screen - if not, choose "Scan Document" from the list. Hope that helps - it worked for me!
Yes
No
Solution #3
posted on Jan 09, 2008
With Windows Vista you need to open Windows Photo Gallery, click on
file then click on import from camera or scanner (make sure your printer is
turned on) a window will open showing your printer, click import, another
window will open, click on scan and away you go...
Yes
No
Solution #4
posted on Dec 04, 2007
yeah - i had the same problem -
Click on the "hp solution center", set up your scanning preferences there,
then click "scan picture" - it worked for me.
Click on the "hp solution center", set up your scanning preferences there,
then click "scan picture" - it worked for me.
Yes
No
Solution #6
posted on Sep 20, 2007
Set this options un der Control panel Scanner and camera.
If fails try this,
Uninstall everything HP Installed. Unplug the scanner. Then reboot. THen install the drivers and applications. Then reboot. then insert the HP scanner into the USB.
I have done this and have been on the HP website and tried un-installing and reinstalling the software many times and following the exact steps they recommended. Nevertheless, I have failed to resolve this issue.
I said
Uninstall everything HP Installed. Unplug the scanner. Then reboot. THen install
do you see the order of installing?
If fails try this,
Uninstall everything HP Installed. Unplug the scanner. Then reboot. THen install the drivers and applications. Then reboot. then insert the HP scanner into the USB.
Comments:
Sep 20, 2007
- you said...I have done this and have been on the HP website and tried un-installing and reinstalling the software many times and following the exact steps they recommended. Nevertheless, I have failed to resolve this issue.
I said
Uninstall everything HP Installed. Unplug the scanner. Then reboot. THen install
do you see the order of installing?
Yes
No
Solution #9
posted on Mar 28, 2008
Guest
Rank: Apprentice
Rating: 0%, 0 votes
Rating: 0%, 0 votes
The best way to correct these issue is if you activate the HP Digital imaging in the startup menu , using these options
click
Start/run/msconfig/startup tab/ find hpdigital imaging application/ check the box
click ok and prompt will ask for restart
do so and viola!
click
Start/run/msconfig/startup tab/ find hpdigital imaging application/ check the box
click ok and prompt will ask for restart
do so and viola!
Solution #10
posted on Aug 27, 2008
I had the same problem with my J5780. I assumed that I could scan by simply placing my document on the glass and pressing "scan to" or "start scan" on the unit (what was I thinking?). I, too, uninstalled, re-installed and updated the drivers, to no avail. I resolved my issue by going into control panel and using the scanner wizard.
Yes
No
Solution #11
posted on Sep 02, 2009
Go here and follow these instructions. This finally worked for me.
Note: Make sure you unplug the USB from the computer when you are reinstalling the software and drivers. You will be prompted when to plug it in.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01699977&cc=us&lc=en&dlc=en&product=3301296#uninstall_reinstall
You can also try this like a previous poster noted but this won't solve the problem if the scanner drivers were never loaded or the digital imaging software isn't showing up as an option which is what happened in my situation:
Start/run/msconfig/startup tab/ find hpdigital imaging application/ check the box
-click ok and prompt will ask for restart
Note: Make sure you unplug the USB from the computer when you are reinstalling the software and drivers. You will be prompted when to plug it in.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01699977&cc=us&lc=en&dlc=en&product=3301296#uninstall_reinstall
You can also try this like a previous poster noted but this won't solve the problem if the scanner drivers were never loaded or the digital imaging software isn't showing up as an option which is what happened in my situation:
Start/run/msconfig/startup tab/ find hpdigital imaging application/ check the box
-click ok and prompt will ask for restart
Yes
No
Solution #12
posted on Jun 27, 2009
This fix worked for me too!!!! (was mentioned above):
-------
The best way to correct these issue is if you activate the HP Digital imaging in the startup menu , using these options
click
Start/run/msconfig/startup tab/ find hpdigital imaging application/ check the box
click ok and prompt will ask for restart
do so and viola!
--------------------------
--------------------------------------
The best way to correct these issue is if you activate the HP Digital imaging in the startup menu , using these options
click
Start/run/msconfig/startup tab/ find hpdigital imaging application/ check the box
click ok and prompt will ask for restart
do so and viola!
--------------------------------------
-------
The best way to correct these issue is if you activate the HP Digital imaging in the startup menu , using these options
click
Start/run/msconfig/startup tab/ find hpdigital imaging application/ check the box
click ok and prompt will ask for restart
do so and viola!
--------------------------
Comments:
Jun 27, 2009
- This fix worked for me (as mentioned previously by one of the guest users):--------------------------------------
The best way to correct these issue is if you activate the HP Digital imaging in the startup menu , using these options
click
Start/run/msconfig/startup tab/ find hpdigital imaging application/ check the box
click ok and prompt will ask for restart
do so and viola!
--------------------------------------
Yes
No
Solution #13
posted on Aug 27, 2008
Guest
Rank: Apprentice
Rating: 0%, 0 votes
Rating: 0%, 0 votes
Had an issue where trying to scan was bringing up a 'device incorrectly connected' error (whatever route I went about trying to scan).
Solved by completely uninstalling all hp software (was only the software off the CD anyway), rebooting, reinstalling all hp software but NOT plugging the device in when asked (it gives you an option to say you can't plug the device in there and then). Plugged the device in (tried to scan but got the 'no hp devices connected' error), rebooted with it connected and switched on, and voila, it's now working fine. :)
Solved by completely uninstalling all hp software (was only the software off the CD anyway), rebooting, reinstalling all hp software but NOT plugging the device in when asked (it gives you an option to say you can't plug the device in there and then). Plugged the device in (tried to scan but got the 'no hp devices connected' error), rebooted with it connected and switched on, and voila, it's now working fine. :)
Solution #14
posted on Apr 17, 2008
I want to try solution #12, but my installer stopped working before it installed Solution Center. I had contacted HP Tech Support, to get help with the printer (i guess theres about 20 hoops you have to jump through, before vista will let you install J5780), but when the person connected to my laptop via remote connect, it crashed Aero, and it wouldn't appear in the color and appearance window, even after he disconnected. I contacted HP Support the next day, after i have tried everything on my own, and the only thing that person could suggest was a system restore to before the person connected to my pc, which would uninstall the printer. So i did that, and Aero works again, but now the printer doesn't work right, after i installed the software again. It got stuck at 96% for over 20 minutes, so i eventually just went to task manager and shut it down, to try again, but now it just does the add a device thing. It prints fine, copies fine, and, if i go through Windows Photo Gallery, scans fine too, but when i press the scan button, it says the NO SCAN OPTIONS thing. I can't use the CD to install the software again, because the CD that came with it doesn't work with Vista (apparently). I downloaded the full software from HP, and that's what i'm working with now. *Sigh* My only suggestion would be to use Windows Photo Gallery (Solution #3).
Yes
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Solution #15
posted on Apr 10, 2008
HOW can you scan on the HP Officejet J5780 to a PDF format?? I finally got the scanner working now the darn thing won't scan to a PDF format.. This is insane..
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No
Solution #16
posted on Feb 21, 2008
Had a similar problem today. Installed new HP D7360 printer + software with HP Solutions Center. Solutions Center replaced the prior HP director. Printers worked fine, HP 3500c flatbed stand alone scanner worked fine via buttons on unit, but would not work thru HP Solutions Ctr. Tried HP all the way to Corporate. No help.
Because HP Solutions Ctr. provides a hub or connection function, I suspected that an internal communications error was the culprit.
Searched their site and found col10862.exe. A 1/2 mb fix for communications error problems created by multiple copies of HP Photo Imaging software. Scanner can now be accessed via HP Solutions Center.
PROBLEM SOLVED
Suspect the reason was that new printer software had an updated version of HP Imaging software. System had exixting HP imaging Software supporting two other HP printers. Also initial installation of new printer software failed twice even though iwas following their EXACT instruction set. Installation fix was BTW not plugging in the USB cable when told to. Wait until end of software install.
Feedback ???
Because HP Solutions Ctr. provides a hub or connection function, I suspected that an internal communications error was the culprit.
Searched their site and found col10862.exe. A 1/2 mb fix for communications error problems created by multiple copies of HP Photo Imaging software. Scanner can now be accessed via HP Solutions Center.
PROBLEM SOLVED
Suspect the reason was that new printer software had an updated version of HP Imaging software. System had exixting HP imaging Software supporting two other HP printers. Also initial installation of new printer software failed twice even though iwas following their EXACT instruction set. Installation fix was BTW not plugging in the USB cable when told to. Wait until end of software install.
Feedback ???
Yes
No
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27 Other Users Have The Same Problem - Continued
Comment by Guest, posted on Dec 24, 2008
same problem
Comment by rahowell1945, posted on Dec 03, 2008
When I try to scan something, it comes up that I can not.
Comment by harry001, posted on Nov 27, 2008
I am getting the same error when i try to scan i get error message saying 'No Scan Options' refer to device documentation to troubleshoot. I have uninstalled re-installed, basically plugged and unplugged rebooted number of times and still no luck.
I am installing on a laptop using dockstation and windows 2000. Any help would be appreciated.
I am installing on a laptop using dockstation and windows 2000. Any help would be appreciated.
Comment by paramountpkg, posted on Sep 17, 2008
I have been scanning and using the Scan To button since July. Worked great....now it gives me the same error message today as everyone else getting....What's up with that. i just used it yesterday and it worked. I can print and fax just fine....just not scan from the button. If i go into the printer icon and click on scanners I can scan there, but I want it to work correctly! Any one heard anything on this????????
Comment by nell050, posted on Sep 04, 2008
i have windows home premium and hp officejet j5780 all in one printer copy and fax and i can't load the cd to make it print at all or fax either.all it said is no device connected
Comment by Argrajag, posted on Jun 11, 2008
More crappy software from HP, who doesn't test any of their bloated print/scan/fax apps properly. They seem to think the rest of the world should do their job for them. If I actually needed the additional software, I'd be returning this to the store.
Comment by busdriver37, posted on May 16, 2008
I have had it with this all in one!! ( HP J5780) Now I can't receive faxes! I am taking it back to Circuit City where I purchased it.. This is definatly a defective item!
Comment by busdriver37, posted on May 04, 2008
Have the same problem with my HP OfficeJet J5780 when i click on the desktop icon HPSolution Center.. a window comes up that says NO HPDEVICES FOUND! And yes I can print and fax as normal???? I have uninstalled and reinstalled and nothing works!
Comment by polock22, posted on Apr 27, 2008
just bough a new hp pavillion computer with vista the hp rpinter does not want to scan
says no sacn options refer to device documentation
HP Help was worthless worked fine with xp and old pc
says no sacn options refer to device documentation
HP Help was worthless worked fine with xp and old pc
Comment by katy0714, posted on Apr 19, 2008
I bought my J5780 also in Sept 2007; all worked fine for a few months then I got the same problem withn the scanner as everyone else here has; tried all the same solutions and had all the same results..can't believe how many houirs I wasted on this!!!I was pretty sure it wasn't my pc as it was a brand new HP laptop...and there is the problem...Windows Vista. Tried it on my older pc with windows xp and it scans just fine. HP says the problem is with Vista and vice versa...just wish someone would issue a patch. The only positive that came out of this was that I learned about this web site (from the Geek Squad at best buy)
Comment by BalaGroup, posted on Mar 31, 2008
I have had the same problem with J5780. In fact, I've had two units (after convincing Office Max to replace the first one). Last week I called HP AGAIN and got a tech in the Philippines. After three hours on the phone, he FINALLY confirmed that my unit (like SO many others of this model) is defective; the software and the unit. They offered to send me a rebuilt one, but I paid for a new unit and I want another NEW unit. The manager at Office Max said they should give me the option of giving me back my money. I just don't understand why they didn't have a recall on this product!
Comment by suegti41, posted on Mar 12, 2008
yes ex the same problem, whats going wrong
Comment by Guest, posted on Feb 18, 2008
same thing 96% hangs then closes
no hp device detected
vista 32 home premium
still looking for answer
no hp device detected
vista 32 home premium
still looking for answer
Comment by fbadams, posted on Feb 07, 2008
I am so disgusted with the so-called support HP has given me on this problem. My HP Officejet J5780 All-in-One does no scan without hours of contortions. My Solution Center will not enable the scan function, nor can I initiate a scan from the device keyboard as no "scanning options" have been enabled. I have spent hours installing and un-installing the setup software which takes forever and then hangs up at 96% completion because a file closing routine fails to initiate. I am using an HP laptop of very recent vintage and also have tried installing on a previous HP desktop but with the same result. HP Support will no longer return my calls or emails. Anyone have a solution? Thanx.
Comment by orrhaus, posted on Jan 06, 2008
I have same issue. Spent over an hour with HPs technical support as well as uninstalled, rebooted, reinstalled 4 times (including downloading all drivers from HPs website) only to be told to contact Windows. The HP center works, but get an error message stating the scanner function is not operating properly. (Print, Fax, etc is working great). FYI...I also have an older & less expensive HP PSC 1210 with the same issues (scanner functions does not work). Had no problems until I upgraded to a new computer with Windows Vista. Scanning with Paint is not a viable option. Is this an issue with HP printers/scanners only? Help!!
Comment by Guest, posted on Jan 05, 2008
I have the same problem with my recently purchased DeskJet F2180 All-in-one printer/scanner. The scanner function does not work after installing the software on my laptop running on Vista Home premium. The installation blocks at 96%. I cannot open the HP Solution Center. Does anyone know if HP has found a solution for this? Monica
Comment by Guest, posted on Jan 03, 2008
I don't have an all in one, but just a scanner and same problem with Solution Center not finding an HP product. I can scan pictures through adobe, but not my 35 mm slides, which is why i bought the scanner. I also did the install, uninstall, website, reinstall, even updated my usb port from intel. no help. I think i'll go back to epson, slow, but it worked.
Comment by Scanless, posted on Dec 29, 2007
I just bought a HP Officejet J5780, installed the software "successfully" and printed a test page OK. However, I was expecting to see an "HP Solutions Center" icon on the desktop or on the bottom right rail of the desktop but it is not there. I can print stuff but don't know how to Scan. When I hit the Start Scan Button or the Scan To Button, the message says "No Scan Options." I have uninstalled the HP software, re-booted, re-installed the software with the same results - scanner does not work. I also contacted HP Support and they sent me a website link to download their software - but I got the same results. Can anyone help me get the scanner to work. From Scanless in Raleigh
Comment by Guest, posted on Dec 06, 2007
Ok. I have the same problem. No wonder the stupid machine was on such a great sale. I did everything everyone suggested to date. Nada, nothing, did not work. and yes I followed the proscribed order. Can't even get the solutions center to recognize their is an HP product. OK - there absolutely is a glitch and HP needs to fix. EVERYONE copy this site and send it to HP demanding a patch. It is NOT our computers, too many people are having the same problem. My computer is brand new.
Comment by Guest, posted on Nov 23, 2007
Am unable to get HP Solutions Center to open. Recently installed drivers and
software for HP Deskjet F2180 All-in-one . The printer work fine as printer,
but am unable to scan
Comment by Guest, posted on Nov 21, 2007
I have the same problem and HP Tech support is absolutely of no value. I have uninstalled, reinstalled, rebooted, disabled, enabled and have done everything they suggested, to no avail. I am so frustrated with this piece of equipment. Apparently HP doesn't have a solution. One tech, after 2 hours of troubleshooting, as a last resort told me I had missing dll files in my operating system but he couldn't help be with it because he did not work for Microsoft. Yep, if you can't fix the problem...blame someone else. The odd thing is the darn thing prints and copies but it won't scan.
Comment by oh horses, posted on Nov 08, 2007
I have the same exact problems with my HPJ5780 all in one. I was able to use all the functions for several months. One day I tried to scan and got the error message, "no scan options". I unistalled and re-installed the progam, that didn't work so I contacted HP, none of thier solutions. I cannot use the solutions center either, I get the same message you are getting. I am using Windows vista home premium edition. I am completely frustrated... I need all the functions this printer offered.
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