Question about Canon imageCLASS MF8170C All-In-One Laser Printer

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System Error E197

I am getting a System Error E197 message on my Canon imageCLASS MF8170C - what does this mean and what do I do?

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  • 5 star Jan 06, 2008

    i got the same problem, I don't like this machine, not easy to use, always telling me paper jamed when it is not, and you have to open the front cover and close it to get it work.

  • KathleenLane Jan 09, 2008

    system error E197

  • Anonymous Feb 15, 2008

    e 197

  • petro78 Mar 14, 2008

    system error E197

  • Anonymous Mar 19, 2008

    error system e 197

  • bnovak Mar 19, 2008

    I am just getting this error message as well and can't find anything in manual to fix it.

  • Anonymous Aug 27, 2008

    E197 code

  • yoyojoer Feb 17, 2009

    tried the manual - unplug, plug in - nothing.

  • tuga_13 Mar 17, 2010

    Is someone solved it?

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8 Answers

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I get that error sometimes, i called Canon they don't know any solution for that error code, i always fix it by turning off the machine and turn it back on, and it work just fine, but i keep getting it once every two week, its something has to do with the Voltage on the machine, it may not get enough power, or is getting more power.

Yara

Posted on Dec 01, 2008

  • carolejor397
    carolejor397 Jul 12, 2012

    Same here. Message came up. I switched the machine off while I went through the user guide. Found nothing, search on web, found this. Switched machine on again. All fine!

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  • 85 Answers

Hi try this solution as recommended by canon http://www.usa.canon.com/consumer/controller?act=SuprtKnowledgeBaseAct&fcategoryid=239&modelid=10561

Posted on Sep 19, 2007

  • atlas  repair
    atlas repair Sep 19, 2007

    Issue: ERROR LCD: System Error E197

    Solution: Verify/reconnect power cord to fixing assembly

    Solution: Verify/reconnect power cord to fixing assembly

    http://www.usa.canon.com/consumer/contro...

  • atlas  repair
    atlas repair Sep 19, 2007

    after clicking on the link above type E197 in the search our knowledgebase search box and click search it'll come up with your error solution with pic showing where the power cord i mentioned above is

    good luck

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I tried reconnect the power cord to the outlet on the wall, still got the same error message, any other sugeestion?

Posted on Jan 06, 2008

Its the Low Voltage Power Supply (LVPS) & its horrible to replace. There is no way I would recommend someone to do it themselves. I work on these unfortunately. If you've had it over a year it's no longer under warranty & I'm not sure where you'd go.

Sorry :(
Brad J

Posted on May 15, 2008

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Ronl, is the printer plugged in to an extension cord or power bar? If so, try plugging it directly into the AC outlet on the wall, some shared power cords will interfere with the 81xx series power saving function

Posted on Sep 24, 2007

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Open the covers and refix any connection, this is brought about by lose connection, had the same issue with canon ir1024a and after refixing any connection withing the motherboard everything went back to normal

Posted on Jan 31, 2013

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Desenchufa y enchufa :)
unplug and plug

Posted on Aug 12, 2010

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VENDELA , CANON ES UNA PUTA MIERDA , EL PROBLEMO ES QUE LA ALIMENTANCION NO ES ESTABLE Y SE PRODUCEN PICOS QUE LA FUENTE NO SOPORTA , O PONES UN ESTABUILIZADOR O AJO Y AGUA TRON

Posted on Aug 03, 2009

  • PRALLY
    PRALLY Aug 03, 2009

    CACHIS

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SOURCE: canon imageclass D860 System error E100

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Posted on Apr 03, 2009

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SOURCE: canon color imageclass mf8180c, Iam getting '' SYSTEM ERROR E071

I had the same error message E071. Had to call out an engineer who diagnose the Drum 701 was leaking toner - this got on the electrical contacts at the bottom of the drum. He cleaned the contacts on the drum and in the machine - put my old Drum in there and all is OK. The drum was 9 months old and not had much use so I am trying to get a replacement from Canon under warantee.

Posted on Jul 17, 2009

  • 1 Answer

SOURCE: system error E197 canon 2018i

replace the fuser unit

Posted on Nov 14, 2010

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1 Answer

When i on the printer error at screen E197


Remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and connect the Printer to be detected and installed. Check printer properties to see the ink levels.
Use head cleaning before a test is taken .If not contact the canon service to check the mainboard.

Sep 28, 2010 | Canon imageCLASS MF8170C All-In-One Laser...

1 Answer

I am getting an error message - E071 on the MF8170C. I have no idea what it is.


I also had this error message. Cleaning contacts and restarting made me able to copy/print.

Aug 18, 2010 | Canon imageCLASS MF8170C All-In-One Laser...

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I am getting a System Error E021, what does this mean?


Hi,
In my home office this error message came up, E021. I opened the Printer cover, closed it, unplugged and replugged and got a Paper Jam message. I removed the paper jam and did the cover/plug routine. Now I have a message CHECK PRINTER OPEN AND CLOSE COVER. But I can't find anything wrong! I have been searcing for an explanation of the error message online, but haven't found that either. my printer may be infested by aliens.
The best advice I can give is to reseat the various parts (drum and toners).

Thanks

Aug 17, 2009 | Canon imageCLASS MF8170C All-In-One Laser...

1 Answer

Printer System Error E197


I have a Canon MF6500 Series and received this System Error E197 error while printing a document from Word. I was low on paper in the tray but not out so I refilled the paper tray and turned the printer off for about 30 seconds and it worked fine after that. I guess I'm lucky.

Aug 11, 2008 | Canon imageCLASS MF8170C All-In-One Laser...

1 Answer

Canon MF6500 Error Code E197


Error
E197 0000 is a Printer engine communication error.
A erroneous comm's error occured between the DC controller PCB and
image processor PCB was detected.
Prnter needs servicing
Check cabling connections on theDC controller PCB and image
processor PCB.
If still same then you have to replace DC controller pcb.
If still fials then you have to replace the image processor pcb.

Aug 05, 2008 | Canon imageCLASS MF8170C All-In-One Laser...

1 Answer

Canon MF8180c


Issue: ERROR LCD: System Error E197
Solution: Verify/reconnect power cord to fixing assembly

The power cord has been disconnected from the fixing assembly. power_cord_fixing_assembly.gif
Verify/reconnect the power cord to the fixing assembly.

May 28, 2008 | Canon imageCLASS MF8180C All-In-One Laser...

3 Answers

Mf8180c error code e 197


I believe a E197 error refers to a power problem relating to the fuser. I would remove any covers to access the fuser, remove it and reseat it and any nearby connectors.

Feb 25, 2008 | Canon imageCLASS MF8180C All-In-One Laser...

1 Answer

Color imageclass mf8170c


You Cyan cartridge is getting low. Buy one now because there is no warning to when it decides to up and quit and you wont be able to print anything!!!!

Jan 23, 2008 | Canon imageCLASS MF8170C All-In-One Laser...

3 Answers

Canon image Runner 1023


E197 0000 Printer engine communication error
Erroneous communication between the DC controller PCB and
image processor PCB was detected

- Check the connectors of the DC controller PCB and image processor PCB.
- Replace the DC controller PCB for normal connection.
- Replace the image processor PCB.

Dec 14, 2007 | Canon imageCLASS MF8170C All-In-One Laser...

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