Question about Visioneer OneTouch 8920 Flatbed Scanner

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Error message when I go to use my visioneer 8920, I get an error message saying, shipping lock is on. BUT the shipping lock is NOT on. What shall I do?

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I have had this very problem with 2 of these scanners (8920) and finally figured out what happens is that the cheap chinese power supply loses power over time and then finally gives out. Before it fully gives out it doesn't have enough power to scan properly but will still turn the scanner on. Symptoms range from terrible scans with noise to the dreaded "scanner is locked" error. I got a new power supply from radioshack - 12 VDC at 1.5A (1500 MA) and it works like brand new! Make sure the power supply can deliver the full 1.5 A of the original! This is very important.

Posted on Mar 06, 2008

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Get another scanner. Check whether the lock has not been enabled at the bottom of the scanner. This has happened with me as well and a known Visioneer problem.

Posted on Sep 28, 2007

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1 Answer

How do I scan slides with the Visioneer 8920?


In the Twain window at the top is a dropdown menu where you can select 35mm slides. That gives you two choices of resolution at 1200 or at 2700 dpi, plus a custom setting option.

Apr 28, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Will not scan. Scanner hardware is unlockedl


I don't know what your electronics skill level is, but if you feel up to it, try taking the scanner apart and using a jumper wire to close the circuit so that the scanner is permanently unlocked. At least on a scanner this old you do not need to worry about voiding any warranty...

Feb 23, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

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I need to install my scanner but do not have the cd.


Try this download site for the drivers. http://www.opendrivers.com/categorycompany/16/11669/scanner-visioneer-free-driver-download.html

Jan 19, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Visioneer onetouch 8920 scanner states it is locked. It is not.


I don't know what your electronics skill level is, but if you feel up to it, try taking the scanner apart and using a jumper wire to close the circuit so that the scanner is permanently unlocked. At least on a scanner this old you do not need to worry about voiding any warranty...

Dec 30, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Visioneer one touch 8920


The scan motor is straining against somethinmg - so re do the lock/unlock routine and carefully examing the machine and the manual - usually in PDF on the software disk.

Oct 15, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Unlock code 10


read on another site, get a new power cord.

Mar 12, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Visioneer 8920


I have had this very problem with 2 of these scanners (8920) and finally figured out what happens is that the cheap chinese power supply loses power over time and then finally gives out. Before it fully gives out it doesn't have enough power to scan properly but will still turn the scanner on. Symptoms range from terrible scans with noise to the dreaded "scanner is locked" error. I got a new power supply from radioshack - 12 VDC at 1.5A (1500 MA) and it works like brand new! Make sure the power supply can deliver the full 1.5 A of the original! This is very important.

Jan 22, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

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