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Try buying a new motor base on eBay. It's actually quite cheap. If you are daunted by the shipping cost of this monster, you can always ask the seller to sell you just the brown bottom cover. Under each foot is a screw which attaches the molded base it to the rest of the assembly. It's a lot cheaper to just have that part sent to you. This works as long as you are handy in making the switch of the base.
Hi Stephen, This is a pretty uncommon problem and it is not terribly easy to fix. I suspect Dyson became aware of it and changed the mechanism as I have only seen this issue with Dyson DC07. Basically there is a long plastic rod from the trigger to the bottom flap when you pull on it the latch is released and the flap opens. Your plastic rod has most likely broken. The unfortunate thing is you cannot buy that rod you might have to buy the complete radix assembly. It normally happens that the bottom end breaks off when someone holds the base in place and pulls the trigger. If this is the case then you may be able to super carefully glue the pieces back together. Watch the video I linked below it shows how to get the radix apart. The tricky part for you is that you will then need to insert a coat hanger or some other slim long thing into the centre and manually push the release which is right at the base of the radix in the middle this will release the flap. From there see if you can find the broken bit and repair the pieces. Super glue wont hold, you will need araldite or some other super strong compound. Of course if this sounds like too much trouble just buy a new radix.
I do not have a problem w/the upper arm not spinning. Rather, the upper arm keeps falling off of my frigidair dishwasher. The owner's manual suggests the upper arm is a single unit. However, the upper arm component is comprised of 3 parts. The parts are an arm that distributes the water, the base that screws to the top of the dishwasher, and a small plastic type washer that rides in the base and literally holds the arm to the base. The plastic washer has two small clips that tend to wear or contrast with age; thus letting the arm fall off on a very frequent basis.
Potentially, the small plastic washer piece may have broken in the base assembly and is not allowing the arm to turn. As water flows into the arm from a hole in the base; suggesting the plastic washer may be jammed with a foreign item seems less likely. The base unit screws to the top of the dishwasher and can be removed by hand (the base is a little tight). There are no mechanical pieces to my third (upper) arm; movement of the arm is accomplished with water flow.
You may wish to remove the arm assembly and check for a broken washer or a foreign item in the assembly. As a side note, I found that I can unscrew the base and remove the assembly without removing the top dish tray. The fit is a little tight but the tedium of pulling and reinstalling the top tray can be eliminated by unscrewing the assembly w/the tray slid forward for assembly access.
Hope all you have is a foreign item that is locking the washer.