I HAD THE SAME PROBLEM , had to contact 2wire directly via email, they were really helpful and solved the problem, this is the email they sent me:
"Thank you for contacting 2Wire Customer Support. The following is intended to answer your inquiry:
In order to properly diagnose this issue, I was hoping you could provide me with some information. How many computers do you have connected to the HomePortal
? How are they connected (Ethernet, USB, Wireless or HPNA)? Who is your broadband service provider
? If your service provider is SBC?
Second, make sure that all devices that connect to a phone jack in your house that are on the same phone number as the DSL line have filters on them and are plugged into the phone side of the DSL filter
. If the phone cord that connects the HomePortal to the wall is not plugged directly into the wall (plugged into a filter, surge protector
, fax machine, etc), plug it directly into the wall. Also, check the phone cord and verify that it is no longer than 12 feet. If it is longer than 12 feet long, switch it out with a shorter phone cord and see if the problem replicates.
Third, I need you to access your HomePortal's Management and Diagnostic Console (MDC). You can do this by going to one of the following web addresses while you actually have an Internet connection:http://home/mangementhttp://homeportal/managementhttp://gateway.2wire.net/management
Once in the MDC, I need you to reply with your serial number and current software version, which can be located under the "System" section on the main page. Next, click on the "Statistics" link on the left side under Broadband Link. I want you to copy and paste the entire ATM and DSL sections into your reply. Also, copy and paste the entire ATM and DSL sections from the "Detailed Statistics" section under Broadband Link into your reply.
Once the above information has been supplied I will have a more accurate idea as to what could be causing your loss of connectivity.
If this response has not answered your question or resolved your issue you may visit our support Website at http://support.2wire.com
or reply to this email."
After i sent everything they asked me for, i got an e-mail saying that there was an update available for me trough my portal configuration system ( the UPGRADE THE SYSTEM "view available updates" section)
, and the problem was solved, this was about two years ago, but believe they can still help