Question about Acer Aspire 5920-6727 Notebook

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Acer Aspire 5920 start up problem

Hi my laptop was working fine up unitl a few hours ago. It goes to the strat windows normally screen or repair mode. If you start normally it goes to a blue screen then turns off real fast and restarts again to the same screen. If you choose repair mode it asks what language then asks to select operating system (i am on vista) to repair nothing shows up so i click another box and it opens into system 32 - i think to locate drivers but i have no idea which folder it wants me to find the set up information in?? if i just continue i get the option of repair mode but when doing this it wont repair and says it cant dfo it. The system restore has no date to restroe back to and the memory check wont work. There is also a command prompt but again i dont know what to put there.
If i press alt and f10 at the start up it gets to starting the factory restore and then puts up an error box with type mismatch and does nothing else.
I have no idea what to do next - the laptop was new when bought and is 10 months old

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  • 3 more comments 
  • cranny44 Apr 19, 2009

    Fritzelly if i press F8 it just goes to the start normally or repair mode as described i cant get to start in safe mode. I have jus run the sfcscannow and this has shown no operating system detected then stopped? I think it is looking like a return to shop job now



  • cranny44 Apr 19, 2009

    Hi Timothy the d2d has been enabled all along

  • Anonymous Apr 21, 2009

    Laptop will not boot up. Will not work in safe mode etc arghhhh

  • Fritzelly May 11, 2010

    You have to keep pressing F8 or keep it held down til you get the startup screen

  • Fritzelly May 11, 2010

    After the bios has posted keep clicking F8 until you get the Windows Startup options and select Safe Mode

    When booted search for msconfig and select Diagnostic Startup, click Ok and reboot and see if you can load windows normally and let me know

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If it is only 10months old I suggest you call them and get it fixed under warranty. you have a year from date of purchase. if no warranty just buy the disc if you didnt make the backups when it told you to. When i get these problems its usaully a hard drive but that is what i have experienced

Posted on Apr 19, 2009

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Hi there.

Ok. When you turn on the laptop, press F2 to enter the setup. Have a look through these settings for something called D2D Recovery. Make sure this is Enabled. Save your settings and exit. When the laptop reboots, press the keys to start the recovery program.

Let me know if this does/doesn't work.

Tim

Posted on Apr 19, 2009

  • Timothy Farley Apr 19, 2009

    Ok, the problem sounds like you have missing/currupted files/recovery program. Give the shop where you bought it a call, or pop in, you'll need your receipt to prove that it's under a year old. They should take it for it to be repaired. If not, give Acer a call, they should be able to supply you with a recovery CD, which you can boot from instead.

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next time there are many option beside strat windos normally, first try last known good configuration that worked, if didn't work try saFE MODE AND MAKE SYSTEM RESTORE. GO START>PROGRAM>ACCECORIES>SYSTEM TOOLS SYSTEM RESTORE. you can read about system restore here.

another option is repair windows(you need someone who know to do this or may be try to google it) or last option format it.


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