Question about Onkyo TX-DS494 Receiver

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No audio my Onkyo dv-s353 DVD player played great with my tx-ds494 Reciever for over 6 years. Recently all I get is video with s-video cord and no sound with av cables? I've conected the dvd player (dv-s353) strait to the tv and got sound and video.I've conected another dvd player to the reciever(tx-ds494) and also got the same results of no sound on the tv. Everything else on the reciever works fine. It appears that the issue is in the reviever. Do you know what to do to fix it or what to look for? (thanks)

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  • estephens10 Dec 19, 2008

    No sound is coming out of the speakers and the click I normally hear when the receiver turns on isn't making the normal sound.

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  • 1,153 Answers

Most of the time its the amps that are bad and need changing. This will be transistors on heatsink in the reciever. Part number should be on the amp.

Posted on Sep 19, 2007

  • Robert Riemann May 01, 2014

    My ONKYO receiver stops working every once in awhile. The secret is to hold down the power button and the video button at the same time. I think it is video button but it could be the DVD button. Try them both. Somehow this resets something and turns on the sould. You can do it with less effort if you still have your remote. I lost mine some time ago.s

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1 Answer

Is there a way to reset onkyo tx-ds494 receiver


HI Preshay, to reset the tx-ds494 first press and hold Video 1 then also press and hold Speaker A, the display will show Clear then the unit will shutdown. Please note that everything will revert back to factory defaults so it will be like taking the unit out of the box for the first time. If you need further assistance please contact our Product Support Team at 800-229-1687, Thanks, JT

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I have a TX SR 606. I have the unit connected with a HDMI cable to my TV. At times it will take several minutes to get a signal to the TV when I turn on HD format. I am also using HDMI from the DVD player...


This is one of many reasons I recommend against routing ANY video through a receiver if the TV/ monitor has enough connections for all of the video sources.

Bypass the receiver andsee what happens, then isolate a cause.

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I have the onkyo tx sr502, onkyo dv sp402e with the speakers..etc.. i'm trying to set up the whole thing to a normal television. that is, what cables go from what components, out/inputs..etc..and which...


Hi troy my names Josh i would be glad to be able to help you with your setup. First things first some people have a preference with they way they like things and for one do myself. I set up and intstalled my home theatre. I have receiver much like yours. On the back of your reciever you should have multiple inputs of coarse some for sound some for video. Your sound inputs would include digital optical, digital coax, standard analog which of coarse is the red and white RCA inputs and then a multi in which i doubt you have. So lets start simple If you have satalite or some form of cable i would assume you have your reciever box feeding a signal to your tv and the same for your DVD. I would recommend for your sat. that you connect your picture and sound strait to the tv rather it be component video or s video or standard video source or connect then for your sound strait analog to your tv thats just Red and White RCAs which will give you your sound to your tv. Repeat the same for your DVD depending on the kind of inputs and number of inputs you have on your TV. Now for the sound to your reciever. I ran digital sound from both my DVD and my Satilite to the reciever which means on the back of your recievers providing you have a similar configuration you would look for a plug on your dvd player that says optical thats your digital to run sound to your onkyo and the same for your sat or cable if you have a box look for either digital optical or a single digtal coax output that will also be ran to the onkyo for sound. You should only have two cables running to the onkyo one fiber optic from your dvd to the onkyo and one digital coax or fiber optic to your onkyo depending on the number of those inputs you have on the back of the onkyo you can run it how ever you want.

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Hello Fixya customer,

Thank you for your question.

Please determine if the "Audio" button is actually working.... after pressing the audio button, can you still control the DVD, if not then the remote has switched to the Onkyo. Although, this is not 100% conclusive, unless you have a 2nd remote to test the Onkyo with, it provides a sound basis to proceed.

Assuming the remote is transmitting and the IR receiver on the front of the Onkyo is not otherwise blocked, likely faults include the IR receiver, input to the Micro processor, and the Micro processor.

The most probable fault is the IR receiver.

Thank you for using Fixya, and if I can help you further, please let me know.

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The chances are that you have selected an incorrect sound setting or not switched it on, for the HDMI you are using. With Onkyo receivers each connection will have it own settings for video and sound. You just need to look in the manual as to how to select the settings.

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1 Answer

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It sounds like you have a defective unit. I would contact the manufacturer and ask to RMA it.

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