Question about Polycom VSX 7000 Video Conference

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Can't get to the home screen

Our company recently purchased a Polycom VSX 7000 for our new site. I'm in the process of setting it up. When it boots up, the TV shows what is being captured in the camera, in full screen. I wish to see the home screen or the main menu. In the remote control, I tried pressing the home button (with the house icon) but nothing happens. All I can control are the camera movements, zoom, mute, etc. Please advise. Thanks!

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Re: can't get to the home screen

I've just solved that problem in the VSX 7000 of my girlfriend's Job.

Your VSX7000 has at least 4 video outputs, 1 for VGA and Supervideo 1 and Supervideo 2.

Firstly you should try VGA connector, because the main menu may be there, so you could change the configuracion.

If you can't see main screen in any of the output connectors you'll have to use the http tool.

In your internet browser enter the camera IP address, and you'll get the Web Interface of the VSX7000.

It will prompt you for user & password, the default options are "Admin" and your VSX7000 serial number (14 digits) you can find this number under the camera.

Once you're in the Web Main Menu, click on Site Map. There you can choose what you want to see in the screen of Monitor1 (My menus are in Spanish, maybe your menu says something like "screens" but I'm sure you'll find it)

If you choose Monitor/Screen 1 as Svideo, and select it as output for Local, Remote and Content you should see the Main Menu after the VSX7000 Reboots.

I hope it would be useful for you, if you have any problem with this let me know... This VSX7000 is working fine now, so yours should work!

Posted on Sep 16, 2008

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Re: can't get to the home screen

Check your S video cable from monitor to VSX 7000 . It should be connected to Monitor 1 video in

Posted on Nov 15, 2008

Re: can't get to the home screen

You should place the S-Video cable to the # 1 monitor port.

Posted on Aug 02, 2008

Re: can't get to the home screen

Polycom identified a FORCE SVideo feed option for the 7000 series.

You must hold the pound key down on the remote when turning on the unit to force an s-video feed out…

Just an FYI as there is ONE VSX7000 Polycom unit we have that only has SVideo output and when it shipped back from the factory they had been using a remote configuration utility and did not set the display up.

It will probably NEVER happen again but just an FYI.

Posted on Mar 04, 2008

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