Question about HP Officejet 5610 All-In-One InkJet Printer

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HP Officejet 5610 All-in-One scanner will not work

Greetings,

I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

I have lost all the device documentations so I need a little assistance if you can.

Thanks,

JustinWhen i hit scan button, msg states 'No scan options Refer to device documentation to troubleshoot Press ok'

Bill

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Http://h10032.www1.hp.com/ctg/Manual/c00461378.pdf


Follow these steps in the order presented to resolve the issue. Step one: Make sure that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon (HP Officejet 5610 All-in-One scanner will not work - c01450065.gif) normally appears in the Notification area at the lower-right cornerof the computer screen. The monitor is ready when a check mark appearson the icon after you start the computer.

  • If the Digital Imaging Monitor is in the system tray, skip to 'Step two: Populate the Destination List.'
  • If the Digital Imaging Monitor does not appear in the system tray, follow these steps.
  1. Click the Windows icon (c01319360.gif), type msconfig in the Start Search box, and then press Enter.
  2. In the System Configuration Utility window, click the Startup tab.
  3. Search the list for HP Digital Imaging Monitor. If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. You need to reinstall the software. Click here to go to Step three: Uninstall and reinstall the software.
  4. Select the HP Digital Imaging Monitor check box.
  5. Click Apply, and then click Close.
  6. Click Restart to restart the computer.

Posted on Apr 19, 2009

  • Sibananda Apr 19, 2009




    Step two: Populate the destination list


    The destination list must be populated in order for the
    Scan To
    function to work. Follow these steps to fill out the destination list.






    1. Open HP Solution Center with one of the following methods.




      • On the Windows desktop, double-click the
        HP Solution Center
        icon (
        ).



      • On the taskbar, click the Windows icon (
        ), click All Programs
        , click
        HP
        , and then click
        HP Solution Center
        .


      If more than one HP device is installed, click the tab for the All-in-One product.



    2. Click
      Settings
      .




    3. Click
      Scan Settings and Preferences
      .




    4. Click
      Scan to... Setup
      .




    5. Click the
      Destination List
      tab.













      NOTE:



      Depending
      on the computer performance, it can take several minutes for the Front
      Panel Destination List to populate after you turn on the printer or
      computer.












    6. Click each program to include on the
      Scan To
      list.




    7. Click the
      Add
      arrow.




    8. Click
      OK
      .




    9. Scan a document using the
      Scan To
      button on the front panel.







      • If the scan fails, try to scan using the HP Solution Center
        Scan
        button.



      • If the scan still fails, continue to 'Step three: Uninstall and reinstall the software.'






  • Sibananda Apr 19, 2009




    Step three: Uninstall and reinstall the software





    Uninstall the software







    1. Unplug the USB cable connecting the product to the computer.









      CAUTION:


      Do not reconnect the USB cable until the on-screen instructions prompt you when you reinstall.







    2. Click the Windows icon (
      ), click Control Panel
      , and then double-click
      Add or Remove Programs
      .




    3. In the list of installed programs, click the HP product, and then click
      Change/Remove
      .



    4. Follow the on-screen instructions to complete the software removal.















      NOTE:



      If asked to remove shared files, click
      No
      . Other programs that use these files might not work if you delete the files.












    Reinstall the software






    1. Turn the product on.



    2. Open a new window to browse to the
      Select Software and Drivers
      page:






      1. Right-click
        this link,

        Select Software and Drivers

        , and then click
        Open in New Window
        .



      2. If prompted, type your product number. You might also need to click it in a list of similar products.



      3. Click your operating system. (If you do not know, click
        Start,
        right-click
        My Computer
        on the menu, and then click
        Properties
        .)


        The
        Select Software and Drivers
        page opens.





    3. Click the
      Full Feature Software and Drivers
      option.




    4. Click
      Download only
      . This option allows you to install the software at any time after the download completes.




    5. Click
      Save
      , and then browse to the location on your computer where you want to save the file.




    6. Click
      Save
      . The software downloads to your computer.




    7. When the download is complete and you are ready to install the files, click
      Open Folder
      , and then click the downloaded file. The file name ends in
      .exe




    8. You can accept the default location to save the files. Click
      Next
      , and then wait while the installer extracts the files to prepare for installation.



    9. When the Install Wizard starts, follow the on-screen instructions to install the software.


      Important
      : If you choose a
      Custom
      type of installation (available for some products), make sure to install
      HP Imaging Device Functions
      so that you can scan from the printer. The
      Recommended
      installation type installs this feature automatically.



    10. After successful installation, scan a document.










    Step four: Service the product






    If you have completed all the steps listed above and are still experiencing a problem, service the product.



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SOURCE: HP Officejet 5610 All-in-One scanner will not work

Hi Justus 999,
It looks like one of your file is missing. The solution to your problem. Is to re-Install the Hp officejet scanner that, should fix your problem. If you dont have drivers for you hp.You can download them from the internet thay should be free to download.

Posted on Jan 07, 2008

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