Press the down button while playing a song and instead of it saying ON or OFF next to Shuffle it is just blank. Also it says that it is on shuffle with the little icon on the top of the now playing screen but it is not actually shuffled.
Try this Reset All
NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS
TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
TO PERFORM THIS OPERATION!
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.
Did you try to update your sansa click on link and download install run connect sansa when asked.
(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe)
Download install and follow instructions
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Thank you soooo much. I wasn't able to do the reset thing because i had been turning it off and on to try to get it to return but i was reading some sansa forums and found one for the new firm ware and i downloaded the updater and it worked fine now.
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