Question about Kenmore Elite 45986 Front Load Washer

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Kenmore he 4t elite washer - - had door lock replaced last july, it started again with the the f11 error and won't open. the repair bill was out of site, hope I can repair myself this time - - any suggestions

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"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

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Posted on Sep 18, 2010

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    F11 code flashing-washer stops


    hi!!!!

    try to unplug it end then check the control timer if it is broken !!!!

    or open it if you know and fix it may be the spring that pull back the pause botton
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    Sep 19, 2008 | Kenmore Elite 45986 Front Load Washer

    2 Answers

    We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...


    The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

    If the washer starts to fill but the drum NEVER moves, your MCU is bad

    If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

    If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

    Thanks

    Aug 19, 2011 | Kenmore Front Load Washer

    1 Answer

    My kenmore elite HE 4t washing machine will not start. error message dL. It has happen before but I was able to get it started and working for several weeks till now.


    Hi from retired Englishman in SW France,
    'dl' stands for Door Lock (Error). There is likely to be a problem with either the door solenoid/lock or the 'door closed' sensor. Both require a service engineer's attention I suggest ;-0(
    Good luck,
    John C

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    1 Answer

    HE5 frontload washer error f11


    F11 error code indicates a communication problem. The communication between the Central control board and the Motor control board cannot be sent correctly.

    Potential causes:

    1. Loose connections between the motor control board and the machine control board, or at
    motor

    2. Machine control board failure

    3. Motor control board failure

    4. Motor failure

    5. Door lock failure
    If this answers your problem, please rate my answer.
    Thanks,
    David

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    3 Answers

    I have a Kenmore Elite Quiet Pak 4 front load washer. I keep getting the DL and F11 error. The door is locked and won't open and the cycle will not continue. I can hear a small clicking noise in the...


    f11 eror is a serial coommunication error check the harness wirinbg tio the motor and cpu unit
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    HELP!!


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    Sep 05, 2007 | Kenmore Elite 45986 Front Load Washer

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