Question about Tomtom ONE 3rd Edition GPS

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When I bought my sat nav Tom Tom version 3 it worked fine. The second time I used it I now cannot pick up a GPS signal at all. Tried Reset and a Factory reset. Can any help?

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  • Anonymous Apr 22, 2009

    it was working fine all of a sudden it dropped the signal. i was in a place on a highway with perfect reception that always recieves a signal. it just stopped. now i have traveled to three other states since then and it never was able to pick up a signal even 3 states away and back home again it will not pick up a signal no more.

  • especial1964 Apr 28, 2009

    lost signal tried everthing reset, connected to computer lost signal 2 days ago,

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Posted on Apr 20, 2009

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1 Answer

Tom tom one sat nav sound not working


Hello there,
First of all, what you need to do is to reset the device. To reset the device fold a paper clip and use it to hold down the reset button for about 5 seconds. The tomtom tom will be reset. Then you power it on, then go to settings, then you select the sounds, then turn on the sound. And increase the volume.
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It isn't the sats. They're fine.

Try resetting the unit. Use a paper clip to press the button in a small hole on the bottom.

Try to reset the sats. To do this:

Tap the satellite bars in the lower right-hand corner.

Then, on the next screen, tap the satellite bars in the right-hand margin.

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Did that help?

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If you have an SD card in try removing that before you power up.
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Think I have sorted the problem out. I read some of your readers' solutions and it was mentioned that it may be advisable to log onto the GPS update. So, I installed my disc which came with the pack and followed the instructions to download the GPS update (and also took the opportunity to download other updates which took some time). Anyway, used the sat nav this morning and so far, it appears to be working normally now and the signal comes on in seconds!

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I had the same problem after downloading the latest maps, the unit was slow to boot up and would not find any satelites. I had no response from e-mails to Tom tom tech support and I was going to give up and buy a new device if this fix failed. I had tried paper clip resets and resetting to factory settings but they had not worked.

After reading the previous answer to this link I searched Tom tom support for 'clear flash' and the search results were more useful than the FAQ on the normal support pages.

I used Tom tom home to uninstall the current software application and then reinstalled the latest version (I had to go through several updates as my version of the software was from when I purchased the unit in 2007), I then downloaded and ran Clear flash and made sure that I disconnected the tom tom from my PC using the correct procedure (using the eject button in the bottom of the tom tom home screen as I read that this could have contributed to the problem in the first place).

After another reset the device came to life and after a few minutes searching for satelites outside the device worked as it should (try checking the configure GPS option if it is taking a while to find a signal, it could be just me but it seems to speed up the search process).

Hope this helps.

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I just connected to my computer and ran updates that I got from tomtom.com... It works fine now. Try it with the new software.

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