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Refrigerator will not dispense cubed or crushed ice it is not locked

My refrigerator is a month old and my ice won't dispense crushed or cubed ice, it is whirlpool side by side with a water dispenser also the refrigerator is not on lock

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  • Anonymous Mar 26, 2014

    the refrigerator is lock and no watwer or ice is working

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If you are sure the control is not on lock, then call for warranty service. Generally, if you have a problem within the warranty time period, a warranty service call will alert the factory to a problem, which if they receive numerous similar reports, can lead to product updates or part design change for your model to fix the problem. This may have already happened, and an authorized servicer would have access to this type of information.

Posted on Apr 19, 2009

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Hello Theresa;



My name is Peter. I am a retired field service refrigeration technician.



I have gone on many a service call in regards to this issue. People like their crushed ice.



The auger was not the problem. It is the nature of the beast.



Regular ice cubes have more density (Heavy) and exit through the door dispenser with no problem.



With crushed ice, shaved chips they are lite. When you dispense crushed ice the ambient room temperature (warm air) creates condensate and bines the crushed ice together. Fragments of the crushed ice block the dispenser flapper from closing all the way. The flapper remains a little bit open and ices up.



The manufacturers recommend after you run crushed ice that you run cubes through your dispenser to clear the crushed ice fragments.



Well, that solution is from engineers sitting in a office.



The solution is, from a old experienced field technician is: Reach up and wipe the flapper with a dry cloth. Look up and make sure the flapper is completely closed.



If you need a tech call me at 414-306-1362. Glen Burnie, Maryland, USA

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1 Answer

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This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question.
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1 Answer

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hi there,

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