Question about HP OfficeJet 6110 All-In-One InkJet Printer

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HP 6110xi I scan using the panel, or director. It shows me the preview. Then when I "accept" I get an error message: "The scanner could not be initialized. An error has occured communicating with the scanner. Please check if the scanner's power cord and cable are properly attached and plugged in..." I've uninstalled and reloaded the software several times, with all the patches, and It still won't scan. Anyone have any ideas?

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Re: HP 6110xi

These errors are normally the result of a failed scan, a bad installation, communication problems or software conflicts. Check or perform the following steps until the problem is corrected. Step One: Restart the computer Close all programs and restart the computer. A task that Windows requires may have stopped running or available system resources may have decreased due to tasks left running. Restarting will refresh all Windows tasks as well as increase the system resources available. Step two: Verify that the cable is connected and the all-in-one is "On" Verify that the cable is connected correctly. If the cable is connected into a USB port on a keyboard, move the cable to one of the main USB ports in the PC. Some keyboard USB ports do not provide sufficient power to supply a device such as the all-in-one. Step three: Check the application If the error occurs while trying to scan from within an application (not the HP Director), verify that the software is set to select the HP all-in-one product as the TWAIN source. It may be necessary to reinstall the application to get it to recognize the HP all-in-one product as the TWAIN source. If the application is one of those listed in the "Scan To" tool from Settings in the Director, then try scanning to it from the Director. Step four: Windows XP only: Change the Compatibility Mode settings This step applies only to the following products and only in Windows XP. For other products, continue to Step 5. Change the Compatibility Mode setting for the HP all-in-one desktop icon can correct the problem. Right-click the HP product icon, and then click Properties . Select the Compatibility tab. Change the Compatibility Mode settings to enable running the program in Windows 2000 Compatibility mode, and then click OK . Turn off the all-in-one. Restart the computer. Turn the all-in-one back on. Step five: Check for the correct entries in the Device Manager Verify that the unit was installed on a DOT4 virtual port in the Device Manager. Right-click My Computer , and then click Properties . Select the Device Manager tab (Windows 2000 select the Hardware tab , and then click Device Manager ). Check the list of installed devices for references to DOT4 as shown in Figure 1. If there are no DOT4 references, the software has not installed correctly. If these entries are missing, the software did not install properly. Do the following steps to correct the problem: Disconnect the communications cable to the all-in-one and unplug the power cable to the all-in-one. Uninstall the HP all-in-one software. Step six: Check for communication problems between the all-in-one and the computer Communication between the all-in-one and the computer may have failed. USB cable connected all-in-ones: Check for USB port communication problems. Parallel port installed all-in-one products: Check for parallel port communication problems. Step seven: Check the computer to see if it is infected with a computer virus If the all-in-one prints but will not scan correctly and does not show any symptoms of communications problems, the computer might be infected with a virus. Some viruses try to disable virus scanning software and in doing so disable scanning from the all-in-one. If the scanning software works after installing the all-in-one software until the first time the computer is restarted, or quits working after a virus is discovered on the computer, there may be a virus related problem. Step eight: Uninstall and then reinstall the all-in-one software Do the following to uninstall and then reinstall the HP all-in-one software: Follow the steps in the " Removing the HP software " section below to remove the all-in-one software. Right-click My computer and then click Explore . On the left side of the Windows Explorer screen, locate and open the Windows or WinNT folder. Locate and open the Twain32 and/or Twain_32 folders. Remove all files in these folders other than files that end with a .ds file extension. If you cannot see any file extensions, click Tools , click Folder options , select the View tab, and then remove the check from Hide file extensions for known file types . Restart the computer and then reinstall the all-in-one software. When the installation of the all-in-one software is complete, shutdown the computer. Connect the communications and power cords to the HP all-in-one and verify that it is turned on and ready. Restart the computer. Step nine: Check for software interference There may be a task running in the background that is interfering. Try pressing the keys Ctrl + Alt + Delete at the same time. This should bring up the "Close Program" window. Highlight and end task on all running tasks except for Explorer, Systray, and tasks that begin with "HPO." Press Ctrl + Alt + Delete to bring up the "Close Program" box for each and every task. The "Close Program" box will disappear when End Task is chosen. Try launching a scan after all tasks are closed. If scanning works, then there is a software conflict. Restart the computer and repeat the steps to close down the tasks. Close down one at a time or in combinations and try scanning until the cause is found. If it is unknown what this task does, do the following: Search for the file using the Find Files and Folders feature from the Start menu. Right-click the task's program icon, and then click Properties . Refer to the information on the Version tab to locate the software vendor. Call the software vendor for assistance or uninstall the product if not needed.

Posted on Sep 24, 2007

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help

Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

I hope you issue should be fix to lessen your frustrations.You can do it


Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

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Apr 10, 2011 | Printers & Copiers

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L want to scan a document with hp office jet 4355 how do l get scaning option from my computor

1.Turn on your computer and wait for it to boot up, then turn on your printer.
2.Locate the " HP Image Director " icon on your computer and double click it.
( This icon was placed there when your printer was installed on your computer )
3. A screen will appear showing the scanning options available on your printer.
4. Place your document or picture on the printer's glass top.
5. From the HP Director screen, click on the appropriate button to start the scanning operation.
The scanner will perform two passes, the first; is to preview your document or picture and to
make changes, if necessary, the second; is the final acceptance of the document or picture
and save it on your computer.
All scanned pictures can be viewed in the HP Photo Gallery and the My Pictures folder
Documents can be viewed in the My Documents folder.
I hope your scanning goes well.

Feb 07, 2011 | Printers & Copiers

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I am trying to scan a picture onto my computer

1. Turn on your computer, wait for it to boot up, then turn on your printer.
2. Double click on the " HP Photo Imaging Director " icon on your desktop, it was placed there
when the printer was installed on your computer. A screen will appear which will show the
scanning options of your printer. Do not make a selection at this time.
3. Place your picture on the glass top scanning surface and lower the lid.
4. Click on " Scan Picture " from the director screen.The scanner will make one pass and allow
you to look at the result, it will then make another pass, completing your scanning operation.
5. Your picture can be viewed on HP Photo Gallery and " My Pictures " folder.
Have a Nice Day.

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I suggest removing all the drivers and re-install them could be due to a ms update that caused the issue normally due to service pack upgrades if you don't have the drivers you can download it from this link

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How do i use my scanner

If you have loaded the software for the printer/scanner.
Go to your HP director Icon and start this program.
you should see your Scanner / printer listed under Select device.

You can place a document/picture in the document feeder on top.
OR you can place the document / picture directly on the glass.
(Lift the hinged lid to reveal the scanner glass)
Don't worry the document feeder uses a different scan wand.
Now document / picture in place select the Scan document or Scan picture icon from the HP director. Depending on which type of document you have placed in / on the scanner.

Scanner should warm up then scan presenting you with a preview image. From here you can decide what and where to go.

You are not limited to just the HP director.
Other applications can use the twain source to activate your scanner software. This will transfer the scan to your application.
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Nov 10, 2009 | HP OfficeJet J4580 All-In-One Laser...

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Can't scan PLEASE HELP!

SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:
  1. Load the slides or negatives in the TMA and place it on the scanner glass.
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Scan to computer

Several ways to control your scanner:

From this HP link
Changing scan settings in HP Director

Scan settings include resolution, output type, and file type. These settings can be changed using HP Director.
  1. Open HP Director, if it is not already open:
    • Windows 2000: Click Start , click Programs , point to HP , and then click HP Director .
    • Windows XP: Click Start , click All Programs , point to HP , and then click HP Director .
  2. In the Select Device list, select your product, if it is not already selected.
  3. Click Settings , and then point to Scan Settings & Preferences .
  4. Click the scan setting menu that corresponds to the type of file you are scanning.
    • Scan picture settings : Designed for scanning pictures, including any type of non-text image, such as a drawing, logo, or photograph
    • Scan document settings : Designed for scanning documents
    • Scan preferences : Control scanning preferences, such as automatically straightening crooked images
    • Button settings and Scan to... setup : Control the defaults for the scanner buttons on the control panel of the product
    After selecting the appropriate menu, the corresponding window opens.
  5. Change settings as appropriate, and then click OK . The scan setting window closes.
  6. Click Scan Picture or Scan Document HP Director to scan with the changed settings.

From this HP link

Using the Advanced Scanning Features of the HP Solution Center Softwaretoo large to paste - just follow the link above :)


Here the main site for the scanner - click here

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I press scan it it wont scan my picture.

1. To load a picture, lift the lid and place the original face down on the left front corner of the glass, with the sides of the picture touching the left and bottom edges.
2. Close the lid

Scanning a text document
  1. Load the original.
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  4. A preview of the image will appear in the HP Scan window. Make any edits from the HP Scan window and click Accept .
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