Question about Encore SONNET /ST G4 1GHZ1MB L3 CACHE (732311002441)

10 Answers

Computer shut down message after installing Encore upgrade.

I have a Mac G4 450mhz AGP computer. I had brought a Encore/st G4 1GHz Processor to add some power to the computer. Now, everytime i boot up my computer i get a "you need to shut down and restart your computer " message. Anyone out there heard of this problem before and can help?

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  • 8 more comments 
  • seiya Sep 22, 2007

    Good sound advice! but for me retuning the item is not a choice I have.

  • seiya Sep 23, 2007

    Thank you. but this is a G4 AGP Graphics cumputer no jumpers.
    I have since re-installed the processor. the computer recognize
    the processor and iam able to stay on for a bit longer before it
    tells me to shut down also..now my applications are
    quitting out on me.

  • seiya Sep 24, 2007

    the G4 is more than able to handle this processor.thank you very much for your reply.

  • seiya Sep 24, 2007

    Thank dyllan! The Fan is the only thing working fine on the puppy.
    the heatsink /fan/processor/ are all one unit.I have
    it in now as iam writeing this. I haven't had a shut
    down notice yet,but it will not load my external drive.
    Iam begaining to think PCEXPERT is right, i just have a bad product!

  • seiya Sep 25, 2007

    anyone else have a suggustion?

  • seiya Sep 26, 2007

    SparkGap thank you. But no Drivers Needed. No "SAfe Mode" in OSX.

  • seiya Oct 13, 2007

    THanks for your response. But no windows on a mac.

  • seiya Oct 15, 2007

    By "Swap" you mean I have a bad unit and I need
    to buy a new one?
    This is what i was hopeing to avoid

  • seiya Oct 17, 2007

    It happens after bootup.(i do not use log in )

  • seiya Oct 18, 2007

    First of all thank you very much for takeing the time to look at my problem
    I have a AGP Graphics mac., the Processor that i have comes with a fan and
    heatsink. Though I was told i didnt have to I made sure the firmware was
    updated before I placed in the new processor.And iam pretty sure I do not
    need the thermal paste. Again thank you for your time. I think i just got
    a bad product. iam going to buy a new one from the SONNET website, if this
    one doesn't work I can return it, and know its my computer that is the problem.
    thanks again for everyones help.

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What you experienced, with the black vale drop down and directions to restart your computer in 5 different languages.

In the OSX environment this is called a Kernel Panik. Usually this is caused by hardware not communting properly with the processor,  mostly external- like firewire hard drives and what not. But internal conflicts result in kernel panics as well. A component on the logic board failing, bad ram, or yes failed processor upgrades. I would consider possibly investing in a MAC MINI. YOu would be abled to use your monitor, keyboard, and mouse-take up 1/4 the footprint, and 1/16 the space. Current ones are Intel based and are literally 6-8 times faster.

It might be time for an upgrade.

Posted on Oct 24, 2007

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I'm not a Mac expert but I did find your Mac went through 4 design changes.  What is the model number of your Mac?  This is important because not all models are upgradeable per another website.

  Quote:

Is the CPU on the Power Macintosh G4 upgradable? How is it mounted?

Officially, Apple does not specify that the processor on the Power Macintosh G4 series is upgradable, since Apple has no plans to offer upgrade cards for the machines. However, PCI-based Power Macintosh G4 models have the processor mounted on a ZIF, and AGP-based Power Macintosh G4 models have the processor mounted on a daughtercard with a 300-pin connector.

To determine whether your Power Macintosh G4 is PCI-based or AGP-based please refer to the specifications for the particular model of interest, and to the Technical & Performance Q & A section of this Q & A.

Also in my research I found references that the "firmware" may also need updating.  But that may apply to a different situation.
   

Posted on Oct 17, 2007

  • Jerry Hess Oct 17, 2007

    I did some more research and I see you may have done everything right.

    *************************************************
    The Encore/ST G4 is 100% OS X compatible, and supports from Mac OS 9.2
    through OS X Version 10.2 (Jaguar). OS 9.2 may be required to perform
    Apple firmware updates.

    ****************************

    Is your OS 9.2?  You didn't state that. That may be you problem.

  • Jerry Hess Oct 17, 2007

    I found this for you too and after reading it, it may be that when you installed the new processor the heat sink was not properly seated or the heat sink thermal paste was applied incorrectly.  This would cause over heating and shut down.

    http://www.macworld.com/2003/10/reviews/...

    Sonnet sets bus speed for you—so you don’t have to configure any annoying jumpers. But it doesn’t come with a heat sink or fan. You have to remove the heat sink that was attached to your original processor and attach it to the Encore card. While reinstalling the old heat sink isn’t difficult, you may have problems down the road.

    The Sonnet upgrade card comes with a thin layer of a creamy heat-conducting substance. Once the upgrade is installed and running, the pad adheres to the heat sink, efficiently pulling heat off the processor and dissipating it. But if you need to reinstall the original processor or decide to move the upgrade to another computer, the thermal paste pulls apart like peanut butter between two slices of bread. The documentation doesn't mention this, but you should go out and buy a tube of thermal paste if you plan on moving the processor to another system.

    And one last bit of information:

    http://www.sonnettech.com/product/encore...

    Mac Compatibility
     
    Power Mac G4 (AGP Graphics)
    Power Mac G4 (Gigabit Ethernet)
    Power Mac G4 (Digital Audio)
    Power Mac G4 (QuickSilver 2001)
    Power Mac G4 (QuickSilver 2002)
    Power Mac G4 (Cube) (1)
    Macintosh Server G4
    Technical Notes:
    (1) Power Mac G4 (Cube) supported by Encore/ST G4 product no. SG4C-1800 only; professional installation is highly recommended. Part numbers without a "C" are NOT compatible with Power Mac G4 Cube.

    This is about the extent of my help.  If any of the information I have given you in the last 3 post helped solved your problem, great.  Or maybe it was enough for some one else to recognize the problem too.  I hope I was able to help you.

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Do you get this after the logon screen or before?

Posted on Oct 16, 2007

  • eagle338
    eagle338 Oct 17, 2007

    Thats it..the problem is very simple..you did not re-install your OS after you bought the new processor...the operating system will be searching for the old processor and this is the cause for that message..Now the best thing you can do is boot from the cd and re-install the OS..

  • eagle338
    eagle338 Oct 17, 2007

    See this article it gives not only info on installing OS X but also mentions your error.."If
    you screw up and have to restart the machine, you can get the
    machine into a state at which it no longer works at all"
    It also explained how to fix it...
    http://resale.headgap.com/osxnotesG4.htm...

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The Encore products are auto-configure to their host system. You need to swap the processor cards.

 

And it only supports Mac OS 9.2 and Mac OS X Version 10.4 and higher.

Posted on Oct 14, 2007

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Problem seem to like ur processor is ok u may have sone problem with windows...

i think after instslling a new processor u did not re install ur window .

i suggest to re install ur window first...

 

if it doesnt work then u should changr u r processor...

 

u r motherboard is ok..dont byrry about that...

ok

 

i hope u r problem will be solved...

best regards & best of luck..

 

Posted on Oct 12, 2007

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Is there a 'Safe Mode' you can boot into? It might prove that the processor is ok and that there is a driver problem.

Posted on Sep 25, 2007

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Next time it shuts down, as soon as it's finished disconnect the power and open the case, then gently touch the new processor... is it hot? It sounds like an overheating issue to me. The processor fan and heatsink, may not be sufficient to keep the system cool - or they might not be getting enough airflow from the case fans. It's also possible that you forgot to plug the processor fan back into the board, so it's not coming on. If the processor isn't hot, let me know and I'll see what else I can figure out to check. Also, if this heat sink is not the problem, please wait to rate my answer until I have another chance to look at what the problem may be. Thanks and good luck, Dyllan

Posted on Sep 24, 2007

  • John Goodman Sep 24, 2007

    It is starting to look that way. I'm not sure what else to suggest at this point.

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What I would do before proceeding any further is check the specs of your processor. Compair them to what the manufacture of your computer says. If you are running a faster processor than what manufacture recomends you could be doing more harm then good. If you look on the website for your particular computer you will find technical data in the support section. This will give you a idea of what your maximum and minimum processor should be. Speed and cache is very important. Mother boards are designed specifically for a maximum processor speed and cache.

Posted on Sep 23, 2007

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Are there jumpers on the Motherboard that need to be changed to correlate the clock speeds?

Posted on Sep 22, 2007

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If you are having trouble with Newly bought items then return them and demand a replacement or a refund! You may have purchased a reconditioned\repaired\factory defect product.

Posted on Sep 21, 2007

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