Question about Microsoft Xbox 360 Console

2 Answers

Xbox360 game issue

When i put a xbox360 game in my 360 console,i a screen that say open tray instead loading game please help its very streesful,im ready to toss it out the window.before this screen came up it was saying[to play disc put it in a 360 console.] weird or what. thank you

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 102 Answers
Re: xbox360 game issue

The dvd drive prolly needs to be replaced. ive had this issue plenty of time before and it sometimes turned out to be the cd its self. the console might not be able to read the cd becuase of some kind of damage, try a dif 360 game.

if that dont work open up the cd and look on the dvd drive there will me a model number of a dvd drive. go to or and find a place that sells brand new or used but working dvd drive and purchase it and add it to the console. this will fix the issue of any reading cd problems.

make sure you purchase the correct dvd drive model

Posted on May 20, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: xbox360 game issue

Ur dvd drive lens could be scratched. which means ur kinda screwd besides buyin a new 360 that is. lol ps i have the same problem n im screwd too i think peace, sk8abird

Posted on Sep 24, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

I've tryed putting xbox360 games in a xbox360 but it sais open tray

The XBox 360 is a wonderful video game console, however, with heavy usage, the laser (and/or other components in the drive) will eventually burn out. The first signs of the laser starting to burn out is that your game will start freezing during game play. Eventually the games will stop reading altogether and you will get an "OPEN TRAY" message when you put a disc in and close the tray. What this means is that the XBox 360 thinks that there is no disc in the system.

You can find more information about this issue, find parts to repair it, or send your system to repair all at the following website:


Jun 21, 2011 | Video Game Consoles

1 Answer

I put in game disc or dvd in my xbox360 and instead of saying reading it keeps saying open tray.

Yes the disc reading problem is quite bad all you need to do is use a good repair guide or you can send it in and they will fix it for you.

Aug 28, 2010 | Microsoft Xbox 360 Console

2 Answers

I put in a disc. it says reading then goes back to open tray. Help me.


The most common reason for the Console saying reading discs is a bad drive. The following website sells the drives and does installs:

This drive should fix any reading issues you are having with your games, or issues inserting your games or ejecting them (or lack thereof). This is the entire DVD drive assembly mechanism replacement for your Console including a new laser. If your discs are not ejecting, or you cannot insert a disc -- or you can insert a disc but it will not load, this is what you need to get your Console going again!

Hope it works...

May 31, 2010 | Microsoft Xbox 360 Console

1 Answer

Wont read disc,instead says open tray

Try turning the xbox on and off. Try removing the power from the xbox and plugging it back in. Try other discs and see if it works. Try doing updates on your xbox360 and see if that fixes the problem. That fixed mine with Halo.

Aug 07, 2009 | Microsoft Xbox 360 Pro System Console

1 Answer


you need to unplug ever cable you have and every accessory you have. Unplug adapters memory units hd inter coolers every thing. let it sit for 10-15 minutes. Plug everything back in then press the button to open the tray to turn it on then put in a different game keep it open . Then when the menu comes go into a program so you can't see play game or close tray. Then when you are in the right place close the tray and it should load. This worked for me 2 times.

Jun 23, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 open tray error.

This actually concerns the entire loading dock assembly and optical lens. this is an all in one piece. you can separately, replace the optical lens but, if the tray is not operating smoothly,i recommend replacing the entire DVD drive. You can order a new DVD drive at this link below.

Jun 03, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox360/must open & close tray 5 to 10 times before game opens.

This is an indication that your disc tray / the lens on the tray is not working properly.

What i suggest is to call xbox customer support to have your xbox serviced. Good Luck! hope your console still has warranty

Apr 04, 2009 | Microsoft Xbox 360 Console

1 Answer


Try putting the game in straight. By straight i mean putting the disc in where the xbox 360 logo at the top of the disc goes in the tray towards the xbox360. if that does not work contact microsoft

Mar 16, 2009 | Microsoft Xbox 360 Console

1 Answer

XBox360 won't play games

Well I just recently purchased an XBOX 360 about a month ago form gamestation(used). It was giving me disc read errors every time iplayed it, but i opened it up and cleaned my TOSHIBA drive and wiped everything down with a cotton bud, and then lubed up all of the parts which needed to be.

and that fixed my problem

please rate

Dec 17, 2008 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

89 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles Experts

Troy Gorman
Troy Gorman

Level 3 Expert

508 Answers

Pablo Gonzalez

Level 3 Expert

733 Answers

Martin Murray

Level 3 Expert

1614 Answers

Are you a Microsoft Video Game Console Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides