Question about Xerox 5100 Copier

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Xerox WorkCentre M15i, 1" streak/smudge on left edge.

This copier worked perfectly until I changed the toner. Now I have this problem. Did I expose the drum to light too long when changing the toner? Or is there some cleaning I can do to fix? Thank you.

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  • webor99 Apr 22, 2009

    Does this mean I have to replace the drum unit? Is there some cleaning that I could do myself? I was thinking I dirtied the unit somewhat as I shaked the old toner and try it several times before replacing it with a genuine new Xerox toner. Thanks again for any help posted.

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It's probably coincidence, the problem is probably your drum unit, and it probably had nothing to do with being exposed to the light unless you had it out in direct sunlight, regular indoor lighting will not hurt the drum.

Posted on Apr 21, 2009

  • hinderschied Apr 22, 2009

    You can pull out the toner and pull out the drum, then look into the empty cavity and see if there is any build up of spilt toner, if so wipe it up with a dry cloth. I always use a vacuum and a brush, but the toner is such a fine powder it will go right thru most vacuum filters. The tranfer roller can cause that type of problem if any foreign substance came in contact with it. that is the black foam roller in the side door, you can roll it and clean it with a lint free rag , like an old sheet. I also believe in your maintenance menu you have a command to replace or clean the drum. You can try that also, but as the copies are being made the cleaning blade in the drum unit is always cleaning the drum. If none of this works the yes replace the drum unit.

    Good luck



    Bob

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MAYBE YOU HAVENT SHOOK THE TONER PROPERLY.OR A FAULTY TONER

Posted on Nov 30, 2009

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1 Answer

My M15i Xerox Workcentre is printing with a vertical line down the page


Solutions for : Vertical Black Lines on Copies When the Automatic Document Feeder and Document Glass are Used Solution : Clean the Drum
  1. Make sure there is paper loaded in the paper tray.
  2. Press the [Menu / Exit] button on the Control Panel.
  3. Press the [Up] or [Down] arrow button until 'Maintenance' is displayed on the Display Screen.
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  5. Press the [Enter] button. 'Cleaning Drum Please Wait' will be displayed and a sheet of paper will be printed. Toner (Dry Ink) particles on the Drum will be affixed to the paper.
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2 Answers

How do I get a meter reading of number of copies?


Here you go.

  1. Press the [Reports] button on the Control Panel

    m15-console-report-but.jpg

  2. Press the [Up] or [Down] arrow until 'Systems Data' is displayed on the Display Screen.
  3. Press the [Enter] button.

    The System Data list will be printed with the following information:
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4 Answers

I wish to read the total copy count on Xerox WorkCentre M15i


You have to print out the meter report.
  1. Press the [Reports] button on the Control Panel

    m15-console-report-but.jpg

  2. Press the [Up] or [Down] arrow until 'Systems Data' is displayed on the Display Screen.
  3. Press the [Enter] button.

    The System Data list will be printed with the following information:
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    • Replaced Toner Counts: Number of new Toner Cartridges installed in the machine
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    • Current Drum Page Counts: Number of pages printed using the current Drum Cartridge
    • Platen Scan Page Counts: Number of pages scanned using the Document Glass
    • ADF Scan Page Counts: Number of pages scann

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1 Answer

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1 Answer

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2 Answers

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I'm sorry to tell you, this is likely a drum issue.

You probably need to have a certified engineer examine the machine.

Have you tried speaking with the local service center to see if they have experienced similar issues? It might be free information.

Erik.

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The fuser needs to be replaced.
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One of the two rollers in the fuser has a problem and is not making good enough contact to fuse the image.

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