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I loaded HP Deskjet 6300 All-in-One on my computer and it disabled my DVD and CD drives. I previously loaded the same program on another computer and the same thing happen. I had to unistall it to get it to work again. I don't wish to take this off my current computer. There has to be a fix. Thanks. JOHN

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  • jfilipo May 07, 2009

    I loaded HP Deskjet 6300 All-in-One on my computer and it disabled my DVD and CD drives. I previously loaded the same program on another computer and the same thing happen. I had to unistall it to get it to work again. I don't wish to take this off my current computer. There has to be a fix. Thanks.

    I tried the solution, but the driuvers came back after booting and had the "!" mark in front of them.

    I still am unable to use either drives.Help please.


    JOHN

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Hi,

Go to control panel, system, device manager, go to dvd/cd rom drives, double click it,
when your dvd/cd drive appears under it, right click this drive, click uninstall,

now reboot the system, system should scan for hardware changes, if not

Back to device manager, on the menu at the top is "Action" click it,
Scan for hardware changes is there, click this to scan, hopefully should be good now.

If not we need to remove upper and lower filters.
Let me know how you get on thanks

Regards
Richard.

Posted on May 05, 2009

  • Richard Finney
    Richard Finney May 07, 2009

    Hi,



    What operating system are you running please ? ie: Xp, Vista, Apple Mac ?



    Thanks



    Richard.

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Hello John,
I would like to know the model number of your computer.. is it HP too?

Regards,
Srinivas

Posted on Apr 19, 2009

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