Hi Michelle,
I'm sorry to hear you're having difficulties with your DC17. It might help to check the cleaner head is free of blockages, and that the internal hose is not damaged. You can do this by following the steps shown in our online support guide:
http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMALYou might also find the video below useful when checking the cleaner head.
If this doesn't resolve the issue, please give us a call free on 1-866-693-9766, or email us at
[email protected] so we can provide further assistance.
Kind regards,
Jack
Dyson Online Customer Support
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