Question about Brother DCP-7020 All-In-One Laser Printer

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"No cartridge" message even with new cartridge

Brother DCP 7020 says "No cartridge" and scrolls directions for replacing the ink cartridge, but there is a brand new ink cartridge in it! I've tried three different ink cartridges (purchased from different places) and replaced the drum unit, but it still says that. I don't know what to do. I've blown over $100 on ink alone, how do I get the cartridges to work?

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  • 45 Answers

It seems more like the sensor is wrong because the message is not "empty cartdrige" (or something like that), it says you have no cartridge in the printer.
With our working phisically in your computer, I recommend you to take the ink cartridge off, and then look closely for something broke, it should be something physical that notify the printer when there is something pluged in.
Sometimes the sensor is electronic, in that case unless you have electronic knowledge I recommend you to take it to a printers shop.
And sometimes, it is cheaper to buy a new printer than to fix it.

good luck

Posted on Apr 19, 2009

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Posted on Jan 02, 2017

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Where is the drum located in the printer?


The drum unit is attached to the toner cartridge for the DCP-7020. If you open the front cover (flips down) of the printer, you need to simply pull the drum and toner unit straight out from the printer. You should place the unit on a large drop cloth or piece of paper to ensure that the toner doesn't spill. See chapter 6, page 12 (page 52) of the User's manual for the image of the drum unit. Page 6-19 has the removal procedure. You separate the toner unit from the drum by pressing and holding a lever on the left side of the unit. Then pull the toner cartridge straight out from the drum unit. The User's manual is available from Brother's product support page. The direct link to the manual is http://download.brother.com/welcome/doc000367/DCP-7020_UsaEngUsr_B.pdf .

I hope this helps.

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1 Answer

How to resolve 'Dust on Drum' error on Brother DCP 7020?


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After I filled the toner with a other brand dry ink, I got this message.
I carefully checked the drum, I found there was some ink on the drum. So took off the toner part, washed the drum kit with the tap water. wait it dry. There is a rubber roller inside, it will take time to dry.
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1 Answer

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Brother dcp 7020 says toner end life


unplug plug it back in, did you remove the protective cover and clean coria wire?
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